Yes you are paying a premium for System 76. I own a Gazelle. But like everything else, you get what you pay for. From experience (and research before I bought: )
- It may sound patronizing, but you are buying American and you are buying from a small business taking on the Microsoft and Apple behemoths. Yes the hardware is made in China, but it is assembled and configured in Colorado.
- I had one issue with my Gazelle right after it arrived, I called them up. I was not put on hold, I didn't have to enter serial numbers or an authorization code or go through some automated system to feel like a number. Someone answered the phone after three rings and I was not fed up the support escalation chain, she was an actual tech who knew just what she was doing and walked me through the issue. So if there is one single thing that sets System 76 above and beyond any other manufacturer, it is stellar support for their products.
- The reason MS and Apple are so huge is that consumers don't want to think, but they still want to feel smart. The want to open the box and if what comes out doesn't make them feel smart, it's someone else's problem. This isn't and never has been what Linux is about, and I'm totally behind System 76 giving consumers another option.
I still haven't jumped into their OS, I'm lazy like everyone else and like Ubuntu. But I would bet anything if I did and anything went sideways, it would only take one call to System 76 to get it resolved.
No I don't work for System 76, just know a good company when I see one.
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