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Thread: Dell Latitude 7389 crashes when lid is closed

  1. #1
    Join Date
    Jun 2019
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    1

    Dell Latitude 7389 crashes when lid is closed

    Hey, I am having some weird issues with my Dell Latitude 7389 where the OS seems to crash when I close the lid after putting the computer into a suspended state. I am running Ubuntu 18.04 with the latest and greatest updates.

    Specifically, this happens when I am in suspend. I tried disabling the lid close action by editing the following in /etc/systemd/logind.conf

    HandleLidSwitch=ignore

    And in /etc/UPower/UPower.conf:

    IgnoreLid=true

    Here are the interesting logs from around the time of the crash that I have found so far:
    /var/log/sylog:
    Jun 4 00:42:37 nick-pc systemd[1]: Starting Restore /etc/resolv.conf if the system crashed before the ppp link was shut down...Jun 4 00:42:37 nick-pc systemd[1]: Starting LSB: automatic crash report generation...
    Jun 4 00:42:37 nick-pc systemd[1]: Started Restore /etc/resolv.conf if the system crashed before the ppp link was shut down.
    Jun 4 00:42:37 nick-pc apport[832]: * Starting automatic crash report generation: apport

    and

    /var/log/syslog:Jun 4 00:42:37 nick-pc dbus-daemon[844]: dbus[844]: Unknown group "power" in message bus configuration file
    /var/log/syslog:Jun 4 00:42:37 nick-pc kernel: [ 0.943330] usb: port power management may be unreliable
    /var/log/syslog:Jun 4 00:42:37 nick-pc kernel: [ 2.859650] systemd-journald[272]: File /var/log/journal/86c8e56b4e3d415cae27e07c72baa6fb/system.journal corrupted or uncleanly shut down, renaming and replacing.
    /var/log/syslog:Jun 4 00:42:37 nick-pc systemd[1]: Started Restore /etc/resolv.conf if the system crashed before the ppp link was shut down.
    /var/log/syslog:Jun 4 00:42:37 nick-pc NetworkManager[864]: <info> [1559630557.4143] Read config: /etc/NetworkManager/NetworkManager.conf (lib: 10-dns-resolved.conf, 20-connectivity-ubuntu.conf, no-mac-addr-change.conf) (run: 10-globally-managed-devices.conf) (etc: default-wifi-powersave-on.conf)
    /var/log/syslog:Jun 4 00:42:37 nick-pc systemd[1]: Started Unattended Upgrades Shutdown.
    /var/log/syslog:Jun 4 00:42:38 nick-pc systemd[1]: Started Daemon for power management.
    /var/log/syslog:Jun 4 00:42:39 nick-pc boltd[1111]: power: force power support: yes
    /var/log/syslog:Jun 4 00:42:39 nick-pc boltd[1111]: power: setting force_power to ON
    /var/log/syslog:Jun 4 00:42:39 nick-pc boltd[1111]: power: guard '1' for 'boltd' active
    /var/log/syslog:Jun 4 00:42:41 nick-pc kernel: [ 9.165864] wlp1s0: Limiting TX power to 30 (30 - 0) dBm as advertised by cc:40:d0:05:43:fe
    /var/log/syslog:Jun 4 00:42:42 nick-pc set-cpufreq[826]: Setting powersave scheduler for all CPUs
    /var/log/syslog:Jun 4 00:42:44 nick-pc boltd[1111]: manager: acquired power guard '1'
    /var/log/syslog:Jun 4 00:42:44 nick-pc boltd[1111]: power: guard '1' for 'boltd' deactivated
    /var/log/syslog:Jun 4 00:42:44 nick-pc boltd[1111]: power: shutdown scheduled (T-20.00s)

    Also, running the `last` command I can see that the system did not shut down correctly.

    Things that I have tried so far include messing with the GRUB configuration as in this thread here: https://askubuntu.com/questions/8151...t-to-hibernate

    Not sure what to do about this, but it is really frustrating since I can't suspend my laptop, I have to shut it down every time I want to move locations. As a university student this is very annoying. Any help would be extremely appreciated!

  2. #2
    Join Date
    Apr 2019
    Beans
    4

    Re: Dell Latitude 7389 crashes when lid is closed

    Quote Originally Posted by nickpalmer789 View Post
    Hey, I am having some weird issues with my Dell Latitude 7389 where the OS seems to crash when I close the lid after putting the computer into a suspended state. I am running Ubuntu 18.04 with the latest and greatest updates.

    Specifically, this happens when I am in suspend. I tried disabling the lid close action by editing the following in /etc/systemd/logind.conf

    HandleLidSwitch=ignore

    And in /etc/UPower/UPower.conf:

    IgnoreLid=true

    Here are the interesting logs from around the time of the crash that I have found so far:
    /var/log/sylog:
    Jun 4 00:42:37 nick-pc systemd[1]: Starting Restore /etc/resolv.conf if the system crashed before the ppp link was shut down...Jun 4 00:42:37 nick-pc systemd[1]: Starting LSB: automatic crash report generation...
    Jun 4 00:42:37 nick-pc systemd[1]: Started Restore /etc/resolv.conf if the system crashed before the ppp link gimp freejobalert notepad++ was shut down.
    Jun 4 00:42:37 nick-pc apport[832]: * Starting automatic crash report generation: apport

    and

    /var/log/syslog:Jun 4 00:42:37 nick-pc dbus-daemon[844]: dbus[844]: Unknown group "power" in message bus configuration file
    /var/log/syslog:Jun 4 00:42:37 nick-pc kernel: [ 0.943330] usb: port power management may be unreliable
    /var/log/syslog:Jun 4 00:42:37 nick-pc kernel: [ 2.859650] systemd-journald[272]: File /var/log/journal/86c8e56b4e3d415cae27e07c72baa6fb/system.journal corrupted or uncleanly shut down, renaming and replacing.
    /var/log/syslog:Jun 4 00:42:37 nick-pc systemd[1]: Started Restore /etc/resolv.conf if the system crashed before the ppp link was shut down.
    /var/log/syslog:Jun 4 00:42:37 nick-pc NetworkManager[864]: <info> [1559630557.4143] Read config: /etc/NetworkManager/NetworkManager.conf (lib: 10-dns-resolved.conf, 20-connectivity-ubuntu.conf, no-mac-addr-change.conf) (run: 10-globally-managed-devices.conf) (etc: default-wifi-powersave-on.conf)
    /var/log/syslog:Jun 4 00:42:37 nick-pc systemd[1]: Started Unattended Upgrades Shutdown.
    /var/log/syslog:Jun 4 00:42:38 nick-pc systemd[1]: Started Daemon for power management.
    /var/log/syslog:Jun 4 00:42:39 nick-pc boltd[1111]: power: force power support: yes
    /var/log/syslog:Jun 4 00:42:39 nick-pc boltd[1111]: power: setting force_power to ON
    /var/log/syslog:Jun 4 00:42:39 nick-pc boltd[1111]: power: guard '1' for 'boltd' active
    /var/log/syslog:Jun 4 00:42:41 nick-pc kernel: [ 9.165864] wlp1s0: Limiting TX power to 30 (30 - 0) dBm as advertised by cc:40:d0:05:43:fe
    /var/log/syslog:Jun 4 00:42:42 nick-pc set-cpufreq[826]: Setting powersave scheduler for all CPUs
    /var/log/syslog:Jun 4 00:42:44 nick-pc boltd[1111]: manager: acquired power guard '1'
    /var/log/syslog:Jun 4 00:42:44 nick-pc boltd[1111]: power: guard '1' for 'boltd' deactivated
    /var/log/syslog:Jun 4 00:42:44 nick-pc boltd[1111]: power: shutdown scheduled (T-20.00s)

    Also, running the `last` command I can see that the system did not shut down correctly.

    Things that I have tried so far include messing with the GRUB configuration as in this thread here: https://askubuntu.com/questions/8151...t-to-hibernate

    Not sure what to do about this, but it is really frustrating since I can't suspend my laptop, I have to shut it down every time I want to move locations. As a university student this is very annoying. Any help would be extremely appreciated!
    Facing the same issues here too. In need of help ASAP.

    THanks in advance.
    Regards,
    Oliver
    Last edited by olivers123; June 8th, 2019 at 09:00 PM.

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