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Thread: Black screen after update

  1. #11
    Join Date
    Dec 2006
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    Alsace
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    995
    Distro
    Ubuntu 18.10 Cosmic Cuttlefish

    Re: Black screen after update

    Thanks cruzer001, but I can only run the "ubuntu-bug linux" code in kernel .142 as there is no screen in the problem kernels .145 & .150.
    So Apport never sees anything about the problem!

    The procedure for reporting a bug directly on Launchpad is way beyond me...
    Acer Aspire TC-100-007: Multi boot W10 / 18.10 / 16.04LTS Unity: Canon iP7250: Epson V200: also Asus 1015PED: W7 / 16.04LTS Unity

  2. #12
    Join Date
    Dec 2017
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    765

    Re: Black screen after update

    The procedure for reporting a bug directly on Launchpad is way beyond me...
    I always thought of it as simple when using terminal. Needed information will be bundled and auto sent to launchpad and you have a few questions to answer. Thats it, you do need a launchpad account.

    I would of thought you could of gone to console (ctrl+alt+f1) with the troubled kernel, but your choice.

    Later

  3. #13
    Join Date
    Dec 2006
    Location
    Alsace
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    995
    Distro
    Ubuntu 18.10 Cosmic Cuttlefish

    Re: Black screen after update

    Quote Originally Posted by cruzer001 View Post
    I would of thought you could of gone to console (ctrl+alt+f1) with the troubled kernel, but your choice.
    Thanks, but it was not my choice!
    As I said in post #7 - Ctrl+Alt+F1=black screen so can't do anything.
    Same for Ctrl+Alt+F2-12...
    Acer Aspire TC-100-007: Multi boot W10 / 18.10 / 16.04LTS Unity: Canon iP7250: Epson V200: also Asus 1015PED: W7 / 16.04LTS Unity

  4. #14
    Join Date
    Mar 2010
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    8,688
    Distro
    Ubuntu Mate

    Re: Black screen after update

    You can also report bugs directly online (you may need to create an account):
    https://bugs.launchpad.net/ubuntu/

  5. #15
    Join Date
    Dec 2006
    Location
    Alsace
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    995
    Distro
    Ubuntu 18.10 Cosmic Cuttlefish

    Re: Black screen after update

    Yes, I already have an account, but I usually found the process too complicated.

    I will try again...
    Acer Aspire TC-100-007: Multi boot W10 / 18.10 / 16.04LTS Unity: Canon iP7250: Epson V200: also Asus 1015PED: W7 / 16.04LTS Unity

  6. #16
    Join Date
    Mar 2010
    Beans
    8,688
    Distro
    Ubuntu Mate

    Re: Black screen after update

    I must admit I have never reported a bug on Launchpad. However, it might be worthwhile doing so in this case if you have the time and inclination to do so.

  7. #17
    Join Date
    Dec 2006
    Location
    Alsace
    Beans
    995
    Distro
    Ubuntu 18.10 Cosmic Cuttlefish

    Re: Black screen after update

    Reported bug:
    https://bugs.launchpad.net/ubuntu/+bug/1832863

    While there, I saw a recommendation to update BIOS before reporting kernel bugs, but I don't dare to try that yet...
    Acer Aspire TC-100-007: Multi boot W10 / 18.10 / 16.04LTS Unity: Canon iP7250: Epson V200: also Asus 1015PED: W7 / 16.04LTS Unity

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