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Thread: Dell XPS 13 wireless not working. Panda PAU03 bought to replace it also working

  1. #1
    Join Date
    May 2012
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    5

    Dell XPS 13 wireless not working. Panda PAU03 bought to replace it also working

    Since I bought this machine a few years ago I've never succeeded at getting the wireless to work with any recent version of Ubuntu. I finally gave up and bought a USB wireless card, Panda Wireless PAU03, and it also isn't working.

    Both cards are listed as "off" and clicking the button to turn them on has no effect.

    Currently running 18.04.1. Please help!

  2. #2
    Join Date
    Aug 2011
    Location
    Berlin, Germany
    Beans
    7,971
    Distro
    Ubuntu Mate 20.04 Focal Fossa

    Re: Dell XPS 13 wireless not working. Panda PAU03 bought to replace it also working

    Please run the wireless script from the sticky thread and show the outputs. Does LAN work?

  3. #3
    Join Date
    May 2012
    Beans
    5

    Re: Dell XPS 13 wireless not working. Panda PAU03 bought to replace it also working

    Thanks. LAN works. Here's the script output. http://paste.ubuntu.com/p/D6hSqgZ373/

  4. #4
    Join Date
    Aug 2011
    Location
    Berlin, Germany
    Beans
    7,971
    Distro
    Ubuntu Mate 20.04 Focal Fossa

    Re: Dell XPS 13 wireless not working. Panda PAU03 bought to replace it also working

    Try
    Code:
    sudo apt-get remove --purge bcmwl-kernel-source
    wget http://de.archive.ubuntu.com/ubuntu/pool/multiverse/b/broadcom-sta/broadcom-sta-dkms_6.30.223.271-8_all.deb
    sudo dpkg -i *.deb
    Reboot and show
    Code:
    lsmod
    iwconfig
    rfkill list

  5. #5
    Join Date
    May 2012
    Beans
    5

    Re: Dell XPS 13 wireless not working. Panda PAU03 bought to replace it also working

    Thanks. Here's the output of those three.
    https://paste.ubuntu.com/p/DZbQytD3Fk/

  6. #6
    Join Date
    Aug 2005
    Location
    South Carolina, USA
    Beans
    26,047
    Distro
    Ubuntu Development Release

    Re: Dell XPS 13 wireless not working. Panda PAU03 bought to replace it also working

    Please do:
    Code:
    sudo modprobe -r dell_laptop
    sudo rfkill unblock all
    Any improvement?
    "Oh, Ubuntu, you are my favorite Linux-based operating system" --Dr. Sheldon Cooper, B.Sc., M.Sc., M.A., Ph.D., Sc.D.

  7. #7
    Join Date
    May 2012
    Beans
    5

    Re: Dell XPS 13 wireless not working. Panda PAU03 bought to replace it also working

    After running
    sudo modprobe -r dell_laptop
    I get
    modprobe: FATAL: Module dell_laptop is in use.
    No change to wifi or any other behavior.

  8. #8
    Join Date
    Aug 2005
    Location
    South Carolina, USA
    Beans
    26,047
    Distro
    Ubuntu Development Release

    Re: Dell XPS 13 wireless not working. Panda PAU03 bought to replace it also working

    Please blacklist it and reboot:
    Code:
    sudo -i
    echo "blacklist dell_laptop"  >>  /etc/modprobe.d/blacklist.conf
    exit
    Reboot and show us:
    Code:
    rfkill list all
    "Oh, Ubuntu, you are my favorite Linux-based operating system" --Dr. Sheldon Cooper, B.Sc., M.Sc., M.A., Ph.D., Sc.D.

  9. #9
    Join Date
    May 2012
    Beans
    5

    Re: Dell XPS 13 wireless not working. Panda PAU03 bought to replace it also working

    Code:
    0: phy0: Wireless LAN
    	Soft blocked: no
    	Hard blocked: no
    1: brcmwl-0: Wireless LAN
    	Soft blocked: no
    	Hard blocked: yes
    2: phy1: Wireless LAN
    	Soft blocked: no
    	Hard blocked: no

  10. #10
    Join Date
    Aug 2005
    Location
    South Carolina, USA
    Beans
    26,047
    Distro
    Ubuntu Development Release

    Re: Dell XPS 13 wireless not working. Panda PAU03 bought to replace it also working

    You have two conflicting wireless devices running. Frankly, I'd rather troubleshoot the internal Broadcom than the twitchy USB. Please detach the USB and the ethernet and reboot. Next, run:
    Code:
    rfkill list all
    dmesg | grep wl
    Attach the ethernet and post the result.
    "Oh, Ubuntu, you are my favorite Linux-based operating system" --Dr. Sheldon Cooper, B.Sc., M.Sc., M.A., Ph.D., Sc.D.

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