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Thread: Need Intel Ac-9560 Driver for Ubuntu 18.04

  1. #1
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    Need Intel Ac-9560 Driver for Ubuntu 18.04

    Hello everyone. Could someone please help me find intel ac9560 driver or some alternative for it on Ubuntu 18.04? i have issues with wifi on my new laptop. It doesnt always connect to Wifi and when it does it shows a Question mark instead showing bars. So i thought maybe Installing a driver for the WIFI card would solve the issue. I could be wrong.
    Btw intel ac 9560 is what shows on windows device managar, that's how i got the Model number.
    I appreciate any help. Thank you

  2. #2
    Join Date
    Aug 2005
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    24,273
    Distro
    Ubuntu 18.04 Bionic Beaver

    Re: Need Intel Ac-9560 Driver for Ubuntu 18.04

    Please run and post:
    Code:
    lspci -nnk | grep 0280 -A3
    dmesg | grep -e wl -e iwl
    umame -r
    Your device already has a driver, iwlwifi, and so connection issues are not likely the fault of the driver.

    Please also run:
    Code:
    sudo iwlist scan
    Please show us the network you are having trouble connection with and please redact the MAC address like this:
    Code:
    Cell 03 - Address: XXXX
                        Channel:6
                        Frequency:2.437 GHz (Channel 6)
                        Quality=57/70  Signal level=-53 dBm  
                        Encryption key:on
                        ESSID:"GBR1"
                        Bit Rates:1 Mb/s; 2 Mb/s; 5.5 Mb/s; 11 Mb/s; 6 Mb/s
                                  9 Mb/s; 12 Mb/s; 18 Mb/s
                        Bit Rates:24 Mb/s; 36 Mb/s; 48 Mb/s; 54 Mb/s
                        Mode:Master
                        Extra:tsf=0000001835bcf3fb
                        Extra: Last beacon: 3872ms ago
                        IE: Unknown: 000447425231
                        <snip>
                        IE: IEEE 802.11i/WPA2 Version 1
                            Group Cipher : CCMP
                            Pairwise Ciphers (1) : CCMP
                            Authentication Suites (1) : PSK
    ------------------------

    Note to Chili; possibly helpful: https://bugs.launchpad.net/ubuntu/+s...x/+bug/1772467
    Last edited by chili555; 2 Weeks Ago at 09:54 PM.
    "Oh, Ubuntu, you are my favorite Linux-based operating system" --Dr. Sheldon Cooper, Ph.D.

  3. #3
    Join Date
    Sep 2012
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    Re: Need Intel Ac-9560 Driver for Ubuntu 18.04

    Quote Originally Posted by chili555 View Post
    Please run and post:
    Code:
    lspci -nnk | grep 0280 -A3
    dmesg | grep -e wl -e iwl
    umame -r
    Your device already has a driver, iwlwifi, and so connection issues are not likely the fault of the driver.

    Please also run:
    Code:
    sudo iwlist scan
    Please show us the network you are having trouble connection with and please redact the MAC address like this:
    Code:
    Cell 03 - Address: XXXX
                        Channel:6
                        Frequency:2.437 GHz (Channel 6)
                        Quality=57/70  Signal level=-53 dBm  
                        Encryption key:on
                        ESSID:"GBR1"
                        Bit Rates:1 Mb/s; 2 Mb/s; 5.5 Mb/s; 11 Mb/s; 6 Mb/s
                                  9 Mb/s; 12 Mb/s; 18 Mb/s
                        Bit Rates:24 Mb/s; 36 Mb/s; 48 Mb/s; 54 Mb/s
                        Mode:Master
                        Extra:tsf=0000001835bcf3fb
                        Extra: Last beacon: 3872ms ago
                        IE: Unknown: 000447425231
                        <snip>
                        IE: IEEE 802.11i/WPA2 Version 1
                            Group Cipher : CCMP
                            Pairwise Ciphers (1) : CCMP
                            Authentication Suites (1) : PSK
    ------------------------

    Note to Chili; possibly helpful: https://bugs.launchpad.net/ubuntu/+s...x/+bug/1772467
    Hello thank you for the reply. here is my result. first for the first set of commands u gave...
    Code:
    neon@neon-Predator-PH315-51:~$ lspci -nnk | grep 0280 -A3
    00:14.3 Network controller [0280]: Intel Corporation Device [8086:a370] (rev 10)
        Subsystem: Intel Corporation Device [8086:0034]
        Kernel driver in use: iwlwifi
        Kernel modules: iwlwifi
    neon@neon-Predator-PH315-51:~$ dmesg | grep -e wl -e iwl
    [    2.601660] iwlwifi 0000:00:14.3: loaded firmware version 34.0.0 op_mode iwlmvm
    [    2.624788] iwlwifi 0000:00:14.3: Detected Intel(R) Dual Band Wireless AC 9560, REV=0x318
    [    2.678750] iwlwifi 0000:00:14.3: base HW address: 14:4f:8a:a1:76:bf
    [    2.749262] ieee80211 phy0: Selected rate control algorithm 'iwl-mvm-rs'
    [    2.752714] iwlwifi 0000:00:14.3 wlp0s20f3: renamed from wlan0
    [    4.856928] IPv6: ADDRCONF(NETDEV_UP): wlp0s20f3: link is not ready
    [    5.059838] IPv6: ADDRCONF(NETDEV_UP): wlp0s20f3: link is not ready
    [    5.143087] IPv6: ADDRCONF(NETDEV_UP): wlp0s20f3: link is not ready
    [    8.538574] wlp0s20f3: authenticate with 00:15:6d:b0:ee:a9
    [    8.545636] wlp0s20f3: send auth to 00:15:6d:b0:ee:a9 (try 1/3)
    [    8.584591] wlp0s20f3: authenticated
    [    8.584825] iwlwifi 0000:00:14.3 wlp0s20f3: disabling HT as WMM/QoS is not supported by the AP
    [    8.584826] iwlwifi 0000:00:14.3 wlp0s20f3: disabling VHT as WMM/QoS is not supported by the AP
    [    8.588149] wlp0s20f3: associate with 00:15:6d:b0:ee:a9 (try 1/3)
    [    8.591365] wlp0s20f3: RX AssocResp from 00:15:6d:b0:ee:a9 (capab=0x431 status=0 aid=2)
    [    8.595000] wlp0s20f3: associated
    [    8.608908] iwlwifi 0000:00:14.3: Unhandled alg: 0x707
    [    8.628340] IPv6: ADDRCONF(NETDEV_CHANGE): wlp0s20f3: link becomes ready
    [ 6022.818989] wlp0s20f3: deauthenticating from 00:15:6d:b0:ee:a9 by local choice (Reason: 3=DEAUTH_LEAVING)
    [ 6025.027117] IPv6: ADDRCONF(NETDEV_UP): wlp0s20f3: link is not ready
    [ 6025.088695] IPv6: ADDRCONF(NETDEV_UP): wlp0s20f3: link is not ready
    [ 6028.497650] wlp0s20f3: authenticate with 00:15:6d:b0:ee:a9
    [ 6028.502275] wlp0s20f3: send auth to 00:15:6d:b0:ee:a9 (try 1/3)
    [ 6028.540495] wlp0s20f3: authenticated
    [ 6028.540646] iwlwifi 0000:00:14.3 wlp0s20f3: disabling HT as WMM/QoS is not supported by the AP
    [ 6028.540647] iwlwifi 0000:00:14.3 wlp0s20f3: disabling VHT as WMM/QoS is not supported by the AP
    [ 6028.544322] wlp0s20f3: associate with 00:15:6d:b0:ee:a9 (try 1/3)
    [ 6028.547389] wlp0s20f3: RX AssocResp from 00:15:6d:b0:ee:a9 (capab=0x431 status=0 aid=2)
    [ 6028.554001] wlp0s20f3: associated
    [ 6028.583410] IPv6: ADDRCONF(NETDEV_CHANGE): wlp0s20f3: link becomes ready
    neon@neon-Predator-PH315-51:~$ umame -r
    
    Command 'umame' not found, did you mean:
    
      command 'umake' from snap ubuntu-make (master)
      command 'mame' from snap mame (mame0200)
      command 'mame' from deb mame
      command 'umake' from deb ubuntu-make
      command 'uname' from deb coreutils
    And this is second command
    Code:
     neon@neon-Predator-PH315-51:~$ sudo iwlist scan
    [sudo] password for neon: 
    wlp0s20f3  Scan completed :
              Cell 01 - Address: x
                        Channel:6
                        Frequency:2.437 GHz (Channel 6)
                        Quality=70/70  Signal level=-32 dBm  
                        Encryption key:on
                        ESSID:"UBNT"
                        Bit Rates:1 Mb/s; 2 Mb/s; 5.5 Mb/s; 6 Mb/s; 9 Mb/s
                                  11 Mb/s; 12 Mb/s; 18 Mb/s
                        Bit Rates:24 Mb/s; 36 Mb/s; 48 Mb/s; 54 Mb/s
                        Mode:Master
                        Extra:tsf=00000002b0bd33ea
                        Extra: Last beacon: 1648ms ago
                        IE: Unknown: 000455424E54
                        IE: Unknown: 010882848B0C12961824
                        IE: Unknown: 030106
                        IE: WPA Version 1
                            Group Cipher : CCMP
                            Pairwise Ciphers (1) : CCMP
                            Authentication Suites (1) : PSK
                        IE: Unknown: 2A0100
                        IE: Unknown: 32043048606C
                        IE: Unknown: DD26000C42000000011E0000000000660203FF0F55424E5400000000000000000000000000000000
              Cell 02 - Address: x
                        Channel:1
                        Frequency:2.412 GHz (Channel 1)
                        Quality=31/70  Signal level=-79 dBm  
                        Encryption key:on
                        ESSID:"roya"
                        Bit Rates:1 Mb/s; 2 Mb/s; 5.5 Mb/s; 11 Mb/s; 6 Mb/s
                                  9 Mb/s; 12 Mb/s; 18 Mb/s
                        Bit Rates:24 Mb/s; 36 Mb/s; 48 Mb/s; 54 Mb/s
                        Mode:Master
                        Extra:tsf=000001266b8ec17c
                        Extra: Last beacon: 1948ms ago
                        IE: Unknown: 0004726F7961
                        IE: Unknown: 010882848B960C121824
                        IE: Unknown: 030101
                        IE: Unknown: 050400010000
                        IE: Unknown: 2A0104
                        IE: Unknown: 32043048606C
                        IE: Unknown: 2D1A6E1817FF00000000000000000000000000000000000000000000
                        IE: Unknown: 3D1601050000000000000000000000000000000000000000
                        IE: IEEE 802.11i/WPA2 Version 1
                            Group Cipher : TKIP
                            Pairwise Ciphers (2) : TKIP CCMP
                            Authentication Suites (1) : PSK
                        IE: Unknown: DD180050F2020101000003A4000027A4000042435E0062322F00
                        IE: Unknown: DD1E00904C336E1817FF00000000000000000000000000000000000000000000
                        IE: Unknown: DD1A00904C3401050000000000000000000000000000000000000000
                        IE: Unknown: DD0600E04C020160
                        IE: Unknown: DD0E0050F204104A0001101044000102
              Cell 03 - Address: x
                        Channel:6
                        Frequency:2.437 GHz (Channel 6)
                        Quality=29/70  Signal level=-81 dBm  
                        Encryption key:on
                        ESSID:"kambiz1227"
                        Bit Rates:1 Mb/s; 2 Mb/s; 5.5 Mb/s; 11 Mb/s; 6 Mb/s
                                  9 Mb/s; 12 Mb/s; 18 Mb/s
                        Bit Rates:24 Mb/s; 36 Mb/s; 48 Mb/s; 54 Mb/s
                        Mode:Master
                        Extra:tsf=000001266a11817c
                        Extra: Last beacon: 1708ms ago
                        IE: Unknown: 000A6B616D62697A31323237
                        IE: Unknown: 010882848B960C121824
                        IE: Unknown: 030106
                        IE: Unknown: 050400010000
                        IE: Unknown: 2A0104
                        IE: Unknown: 32043048606C
                        IE: Unknown: 2D1A6E1817FF00000000000000000000000000000000000000000000
                        IE: Unknown: 3D1606000000000000000000000000000000000000000000
                        IE: Unknown: 4A0E14000A00B400C800140005001900
                        IE: Unknown: 7F0101
                        IE: WPA Version 1
                            Group Cipher : TKIP
                            Pairwise Ciphers (2) : TKIP CCMP
                            Authentication Suites (1) : PSK
                        IE: IEEE 802.11i/WPA2 Version 1
                            Group Cipher : TKIP
                            Pairwise Ciphers (2) : TKIP CCMP
                            Authentication Suites (1) : PSK
                        IE: Unknown: DD180050F2020101000003A4000027A4000042435E0062322F00
                        IE: Unknown: DD1E00904C336E1817FF00000000000000000000000000000000000000000000
                        IE: Unknown: DD1A00904C3406000000000000000000000000000000000000000000
                        IE: Unknown: DD0600E04C020160
                        IE: Unknown: DD0E0050F204104A0001101044000102
              Cell 04 - Address: x
                        Channel:11
                        Frequency:2.462 GHz (Channel 11)
                        Quality=54/70  Signal level=-56 dBm  
                        Encryption key:on
                        ESSID:"tara"
                        Bit Rates:1 Mb/s; 2 Mb/s; 5.5 Mb/s; 11 Mb/s; 6 Mb/s
                                  9 Mb/s; 12 Mb/s; 18 Mb/s
                        Bit Rates:24 Mb/s; 36 Mb/s; 48 Mb/s; 54 Mb/s
                        Mode:Master
                        Extra:tsf=000001266f783712
                        Extra: Last beacon: 1400ms ago
                        IE: Unknown: 000474617261
                        IE: Unknown: 010882848B960C121824
                        IE: Unknown: 03010B
                        IE: Unknown: 2A0100
                        IE: Unknown: 32043048606C
                        IE: Unknown: 2D1AEE191FFFFF000000000000000000000000000000001804810000
                        IE: Unknown: 3D160B000000000000000000000000000000000000000000
                        IE: Unknown: 4A0E14000A00B400C800140005001900
                        IE: Unknown: 7F0101
                        IE: IEEE 802.11i/WPA2 Version 1
                            Group Cipher : TKIP
                            Pairwise Ciphers (2) : TKIP CCMP
                            Authentication Suites (1) : PSK
                        IE: Unknown: DD180050F2020101000003A4000027A4000042435E0062322F00
                        IE: Unknown: DD1E00904C33EE191FFFFF000000000000000000000000000000001804810000
                        IE: Unknown: DD1A00904C340B000000000000000000000000000000000000000000
                        IE: Unknown: DD0600E04C020160
              Cell 05 - Address: x
                        Channel:11
                        Frequency:2.462 GHz (Channel 11)
                        Quality=32/70  Signal level=-78 dBm  
                        Encryption key:on
                        ESSID:"KH_Access_Point"
                        Bit Rates:1 Mb/s; 2 Mb/s; 5.5 Mb/s; 11 Mb/s; 9 Mb/s
                                  18 Mb/s; 36 Mb/s; 54 Mb/s
                        Bit Rates:6 Mb/s; 12 Mb/s; 24 Mb/s; 48 Mb/s
                        Mode:Master
                        Extra:tsf=000001266fa358e7
                        Extra: Last beacon: 1396ms ago
                        IE: Unknown: 000F4B485F4163636573735F506F696E74
                        IE: Unknown: 010882848B961224486C
                        IE: Unknown: 03010B
                        IE: Unknown: 2A0104
                        IE: Unknown: 32040C183060
                        IE: IEEE 802.11i/WPA2 Version 1
                            Group Cipher : TKIP
                            Pairwise Ciphers (2) : TKIP CCMP
                            Authentication Suites (1) : PSK
                        IE: Unknown: DD180050F2020101000003A4000027A4000042435E0062322F00
                        IE: Unknown: 0B0500013D7A12
                        IE: Unknown: DD07000C4304000000
                        IE: Unknown: 0706555320010B10
    
    enp6s0f1  Interface doesn't support scanning.
    
    tun0      Interface doesn't support scanning.
    
    lo        Interface doesn't support scanning.
    thanks for helping i appreaciate this.
    btw this is the station i can connect to. and has internet. Problem is there is a qestion mark shown in top panel, instead showing signal bars. thr other one i cant even connect to.

  4. #4
    Join Date
    Aug 2005
    Location
    South Carolina, USA
    Beans
    24,273
    Distro
    Ubuntu 18.04 Bionic Beaver

    Re: Need Intel Ac-9560 Driver for Ubuntu 18.04

    Cell 01 - Address: x
    Channel:6
    Frequency:2.437 GHz (Channel 6)
    Quality=70/70 Signal level=-32 dBm
    Encryption keyn
    ESSID:"UBNT"
    Bit Rates:1 Mb/s; 2 Mb/s; 5.5 Mb/s; 6 Mb/s; 9 Mb/s
    11 Mb/s; 12 Mb/s; 18 Mb/s
    Bit Rates:24 Mb/s; 36 Mb/s; 48 Mb/s; 54 Mb/s
    Mode:Master
    Extra:tsf=00000002b0bd33ea
    Extra: Last beacon: 1648ms ago
    IE: Unknown: 000455424E54
    IE: Unknown: 010882848B0C12961824
    IE: Unknown: 030106
    IE: WPA Version 1
    Group Cipher : CCMP
    Pairwise Ciphers (1) : CCMP
    Authentication Suites (1) : PSK
    Is this the one you CAN connect to? And is this the one you cannot?
    Cell 04 - Address: x
    Channel:11
    Frequency:2.462 GHz (Channel 11)
    Quality=54/70 Signal level=-56 dBm
    Encryption keyn
    ESSID:"tara"
    Bit Rates:1 Mb/s; 2 Mb/s; 5.5 Mb/s; 11 Mb/s; 6 Mb/s
    9 Mb/s; 12 Mb/s; 18 Mb/s
    Bit Rates:24 Mb/s; 36 Mb/s; 48 Mb/s; 54 Mb/s
    Mode:Master
    Extra:tsf=000001266f783712
    Extra: Last beacon: 1400ms ago
    IE: Unknown: 000474617261
    IE: Unknown: 010882848B960C121824
    IE: Unknown: 03010B
    IE: Unknown: 2A0100
    IE: Unknown: 32043048606C
    IE: Unknown: 2D1AEE191FFFFF000000000000000000000000000000001804 810000
    IE: Unknown: 3D160B000000000000000000000000000000000000000000
    IE: Unknown: 4A0E14000A00B400C800140005001900
    IE: Unknown: 7F0101
    IE: IEEE 802.11i/WPA2 Version 1
    Group Cipher : TKIP
    Pairwise Ciphers (2) : TKIP CCMP
    Authentication Suites (1) : PSK
    The iwlwifi driver doesn't like TKIP!

    I have a theory with regard to the Intel 9000 series and it requires a bit of experimentation and may take a few steps.

    Please clarify my scan question before we proceed.
    "Oh, Ubuntu, you are my favorite Linux-based operating system" --Dr. Sheldon Cooper, Ph.D.

  5. #5
    Join Date
    Sep 2012
    Beans
    128

    Re: Need Intel Ac-9560 Driver for Ubuntu 18.04

    Quote Originally Posted by chili555 View Post
    Is this the one you CAN connect to? And is this the one you cannot?The iwlwifi driver doesn't like TKIP!

    I have a theory with regard to the Intel 9000 series and it requires a bit of experimentation and may take a few steps.

    Please clarify my scan question before we proceed.
    This is the one i can connect always to. But it shows question mark instead showing signal bars, Otherwise everything else works fine and fast.
    the other one which is a 4g modem it sometimes connects sometimes dont. For exmapled i disconnected from that one u seen results for and could connect to the other one.( question mark is always there tho ) then i had to restart my laptop after i restarted i tried to connect again then it says connecting... And after 15 20 seconds it says failed to connect.
    thanks
    Edit: Im going to sleep now so i will reply back tomorrow ok.
    Last edited by CCgirl6690; 2 Weeks Ago at 01:20 AM. Reason: Going to bed :)

  6. #6
    Join Date
    Aug 2005
    Location
    South Carolina, USA
    Beans
    24,273
    Distro
    Ubuntu 18.04 Bionic Beaver

    Re: Need Intel Ac-9560 Driver for Ubuntu 18.04

    Let's try to address the ??s first. Let's see:
    Code:
    cat /etc/NetworkManager/NetworkManager.conf
    cat /etc/network/interfaces
    "Oh, Ubuntu, you are my favorite Linux-based operating system" --Dr. Sheldon Cooper, Ph.D.

  7. #7
    Join Date
    Sep 2012
    Beans
    128

    Re: Need Intel Ac-9560 Driver for Ubuntu 18.04

    Quote Originally Posted by chili555 View Post
    Let's try to address the ??s first. Let's see:
    Code:
    cat /etc/NetworkManager/NetworkManager.conf
    cat /etc/network/interfaces
    Hello chilli. Thhanks for helping me. Here is the resuls ...... BTW im connected to the station that sometimes i cant connect to....
    Code:
    neon@neon-Predator-PH315-51:~$ cat /etc/NetworkManager/NetworkManager.conf
    [main]
    plugins=ifupdown,keyfile
    
    [ifupdown]
    managed=false
    
    [device]
    wifi.scan-rand-mac-address=no
    neon@neon-Predator-PH315-51:~$ cat /etc/network/interfaces
    # interfaces(5) file used by ifup(8) and ifdown(8)
    auto lo
    iface lo inet loopback
    neon@neon-Predator-PH315-51:~$

  8. #8
    Join Date
    Aug 2005
    Location
    South Carolina, USA
    Beans
    24,273
    Distro
    Ubuntu 18.04 Bionic Beaver

    Re: Need Intel Ac-9560 Driver for Ubuntu 18.04

    That's really bad news; it's bad news because it is perfect and offers no clue whatever as to the origin of:
    But it shows question mark instead showing signal bars,
    Please try:
    Code:
    sudo apt install --reinstall network-manager
    After it finishes, please run:
    Code:
    sudo service network-manager restart
    Then tell us if the ??? issue is resolved.

    I'd also love to see:
    Code:
    ls /etc/netplan
    cat /etc/netplan/*.yaml
    "Oh, Ubuntu, you are my favorite Linux-based operating system" --Dr. Sheldon Cooper, Ph.D.

  9. #9
    Join Date
    Sep 2012
    Beans
    128

    Re: Need Intel Ac-9560 Driver for Ubuntu 18.04

    Quote Originally Posted by chili555 View Post
    That's really bad news; it's bad news because it is perfect and offers no clue whatever as to the origin oflease try:
    Code:
    sudo apt install --reinstall network-manager
    After it finishes, please run:
    Code:
    sudo service network-manager restart
    Then tell us if the ??? issue is resolved.

    I'd also love to see:
    Code:
    ls /etc/netplan
    cat /etc/netplan/*.yaml
    Hi the commands didnt help...
    And here is the resuls/...
    Code:
     neon@neon-Predator-PH315-51:~$ ls /etc/netplan
    01-network-manager-all.yaml
    neon@neon-Predator-PH315-51:~$ cat /etc/netplan/*.yaml
    # Let NetworkManager manage all devices on this system
    network:
      version: 2
      renderer: NetworkManager
    neon@neon-Predator-PH315-51:~$

  10. #10
    Join Date
    May 2014
    Location
    /home
    Beans
    6,445
    Distro
    Ubuntu 18.04 Bionic Beaver

    Re: Need Intel Ac-9560 Driver for Ubuntu 18.04

    Lets try the newest from Intel
    Code:
    sudo apt install git build-essential
    git clone https://git.kernel.org/pub/scm/linux/kernel/git/iwlwifi/backport-iwlwifi.git
    cd backport-iwlwifi
    make defconfig-iwlwifi-public
    sed -i 's/CPTCFG_IWLMVM_VENDOR_CMDS=y/# CPTCFG_IWLMVM_VENDOR_CMDS is not set/' .config
    make -j4
    sudo make install
    cd /lib/firmware
    sudo wget https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git/plain/iwlwifi-9000-pu-b0-jf-b0-38.ucode
    sudo wget https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git/plain/iwlwifi-9260-th-b0-jf-b0-38.ucode
    Reboot

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