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Thread: HP 17-ak026nc with Ubuntu freezes after connecting to the Internet

  1. #1
    Join Date
    Jun 2018
    Beans
    6

    HP 17-ak026nc with Ubuntu freezes after connecting to the Internet

    Good day, i have a HP 17-ak026nc notebook. I need to work with Ubuntu 16.04 LTS or 18.04 LTS. The problem is that when i connect to the Internet via a LAN cable or WiFi, the operating system (Ubuntu 16 and 18) freezes and i have to shut down the notebook. And it happens even when installing Ubuntu. I have a connected LAN cable - the installer is freezing. Without an Internet connection - everything works. Thanks in advance for the answers.

  2. #2
    Join Date
    Aug 2011
    Location
    Berlin, Germany
    Beans
    7,301
    Distro
    Ubuntu Gnome 14.04 Trusty Tahr

    Re: HP 17-ak026nc with Ubuntu freezes after connecting to the Internet

    Please run the following commands
    Code:
    lspci -nnk
    lsusb
    rfkill list
    iwconfig
    lsmod
    Does it work with SecureBoot turned off?

  3. #3
    Join Date
    Jun 2018
    Beans
    6

    Re: HP 17-ak026nc with Ubuntu freezes after connecting to the Internet

    Do you need to insert a terminal dump here after entering these commands?

    Yes, SecureBoot is off.

  4. #4
    Join Date
    Jun 2018
    Beans
    6

    Re: HP 17-ak026nc with Ubuntu freezes after connecting to the Internet

    I entered the above commands, then I connected the LAN cable and Ubuntu fell and stayed frozen with the message:

    /dev/sda: clean, 189223/7331840 files, 1470111/29301248 blocks

    Last edited by thomaskra; June 12th, 2018 at 09:33 AM.

  5. #5
    Join Date
    Aug 2011
    Location
    Berlin, Germany
    Beans
    7,301
    Distro
    Ubuntu Gnome 14.04 Trusty Tahr

    Re: HP 17-ak026nc with Ubuntu freezes after connecting to the Internet

    Hm, maybe the disc is full?!
    Code:
    sudo apt-get autoremeve
    sudo apt-get autoclean
    sudo apt-get clean

  6. #6
    Join Date
    Jun 2018
    Beans
    6

    Re: HP 17-ak026nc with Ubuntu freezes after connecting to the Internet

    I do not think so. The notebook is (as shown in the configuration) 128GB SSD M.2 and 1TB HDD. I install on the SSD and choose to delete the drive during installation. This means that after installation, Ubuntu only takes up disk space. :-O

  7. #7
    Join Date
    Jun 2018
    Beans
    6

    Re: HP 17-ak026nc with Ubuntu freezes after connecting to the Internet

    So to close it. I thank everyone who participated and here is the result.
    I was unable to solve anything with the HP 17-ak026nc.
    So I changed it (though I hate it) for a weaker configuration in the Lenovo V320-17ISK notebook.
    Ubuntu 16.04 runs on it without any problem, fast, just great.
    Once again thanks and maybe again ...

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