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Thread: Sorry, Ubuntu 18.04 has experienced an internal error

  1. #1
    Join Date
    Jul 2014
    Location
    Somewhere in Portugal
    Beans
    48
    Distro
    Xubuntu

    Sorry, Ubuntu 18.04 has experienced an internal error

    So I just bought a new computer, this is it: https://msi.com/Laptop/GL63-8RD.html
    I installed Xubuntu 18.04 LTS on it using a bootable USB, and I selected all the options to download updates and third party software because I know Nvidia graphics can be finicky. Everything seemed fine when I was trying the OS with the USB, but after installing the problems started.
    I boot into the OS just fine, insert the password to unlock the disk and then my user password normally. Then after logging in if I try to open something like the terminal or the web browser the OS crashes without warning, and then I can move the mouse but nothing else, if I click on an icon with the mouse nothing happens, I can't open the terminal with Ctrl+Alt+T and can't shutdown with Alt+F4, only thing I can do is move the mouse and shutdown the computer by manually pressing the power button for a few seconds. I then tried to boot into the OS and not open anything, just to see if it crashes, and it did but this time it gave me a nice error message. These are the details:
    Package
    linux-image-4.15.0-22-generic 4.15.0-22.24
    ProblemType
    KernelOops
    Title
    watchdog: BUG: soft lockup - CPU #6 stuck for 23s! [gvfs-mtp-volume:1639]
    Annotation
    Your system might become unstable now and might need to be restarted.
    ApportVersion
    2.20.9-0ubuntu7
    Architecture
    amd64
    Dependencies
    There are many, they are in the pictures here: https://imgur.com/a/1fxkWJN
    DistroRelease
    Ubuntu 18.04
    Failure
    Oops
    InstallationDate
    Installed on 2018-06-03 (0 days ago)
    InstallationMedia
    Xubuntu 18.04 LTS "Bionic Beaver" - Release amd64(20180426)
    OopsText
    In the pictures: https://pastebin.com/aEBh8VuZ (sorry for some reason imgur wasn't working with these pictures, and the site doesn't let me post more than 8 links)
    PackageArchitecture
    amd64
    ProcCpuinfoMinimal
    In the pictures: https://imgur.com/a/IYldYH2
    ProcVersionSignature
    Ubuntu 4.15.0-22.24-generic 4.15.17
    SourcePackage
    linux-signed
    Tags
    kernel-oops bionic
    Uname
    Linux 4.15.0-22-generic x86_64
    UpgradeStatus
    No upgrade log present (probably fresh install)
    After I sent the report, I couldn't do anything with the computer. By the way, while I was typing this there were like 4 or 5 other errors saying "System program problem detected", but I didn't open them and now there is a new error message but when I press Report Problem with the mouse it doesn't respond.
    What can I do? Right now I can't do anything with the OS, it crashes every single time I boot after just a few seconds.
    Last edited by oldos2er; June 3rd, 2018 at 05:45 PM. Reason: Normalized font.

  2. #2
    Join Date
    Jul 2014
    Location
    Somewhere in Portugal
    Beans
    48
    Distro
    Xubuntu

    Re: Sorry, Ubuntu 18.04 has experienced an internal error

    The problem had to do with the Nvidia graphics card. I edited the boot options and added nomodeset and now I can login and use the computer, but the graphics are not very good (everything seems to be zoomed in, I can't see the full display in my screen). I think that now I have to install some proprietary Nvidia drivers and remove nomodeset to make everything work like it is supposed to, but I'm not sure what drivers I am supposed to install or how. Once I figure it out I'll update the thread.

  3. #3
    Join Date
    Mar 2015
    Location
    Great Plains
    Beans
    1,236
    Distro
    Ubuntu 16.04 Xenial Xerus

    Re: Sorry, Ubuntu 18.04 has experienced an internal error

    Doesn't the standard method of installing drivers in Ubuntu work for you? (search for "additional drivers" in the Systems Setup application). The built-in capability of Ubuntu will detect what hardware you have for graphics and offer to download and install the correct Nvidia driver. Generally, it is not recommended for most users to manually install the video drivers from the Nvidia website.
    Problem installing Ubuntu? . . Just get it "Preinstalled" (like you did for Windows!) . . http://linuxpreloaded.com/

  4. #4
    Join Date
    Apr 2008
    Location
    Norwich CT
    Beans
    2,659
    Distro
    Ubuntu Mate

    Re: Sorry, Ubuntu 18.04 has experienced an internal error

    To install the latest nVidia drivers:
    Code:
    sudo apt-add-repository ppa:graphics-drivers/ppa
    sudo apt update
    sudo apt install nvidia-390
    This is the best way to install nVidia drivers for Ubuntu.

    I drink my Ubuntu black, no sugar.
    Ubuntu user 28819

  5. #5
    Join Date
    Jun 2018
    Beans
    1

    Re: Sorry, Ubuntu 18.04 has experienced an internal error

    when I tried adding the repository I got following from terminal

    Cannot add PPA: 'ppa:~graphics-drivers/ubuntu/ppa'.
    ERROR: '~graphics-drivers' user or team does not exist.

    I am getting this reply whenever a new repository is added

  6. #6
    Join Date
    Jun 2009
    Location
    SW Forida
    Beans
    Hidden!
    Distro
    Kubuntu

    Re: Sorry, Ubuntu 18.04 has experienced an internal error

    I have this in my notes for adding repository.

    https://launchpad.net/~graphics-driv...ive/ubuntu/ppa
    And from that link:

    sudo apt-add-repository ppa:graphics-drivers/ppa


    # make sure system is up to date
    sudo apt-get update
    sudo apt-get upgrade
    sudo apt-add-repository ppa:graphics-drivers/ppa
    sudo apt-get update
    # should show newest versions available in addition
    ubuntu-drivers devices
    You then can manually choose any in list.
    sudo apt-get install nvidia-XXX


    UEFI boot install & repair info - Regularly Updated :
    https://ubuntuforums.org/showthread.php?t=2147295
    Please use Thread Tools above first post to change to [Solved] when/if answered completely.

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