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Thread: Locked out

  1. #1
    Join Date
    May 2007
    Beans
    79

    Locked out

    Still locked out. I have communicated from the new e-mail address multiple times. The account was not operating when I first changed the e-mail address. I was not aware of this, so I never recieved the confirmation e-mail. Please unlock my account so I can post. The e-mail was confirmed in Ubuntu One. Currently, I can only post in the Resolution Center.

  2. #2
    Join Date
    Feb 2008
    Location
    Texas
    Beans
    29,807
    Distro
    Ubuntu 20.04 Focal Fossa

    Re: Locked out

    First off hotmail still works, you can use your hotmail email address and password and it will still let you access your hotmail email account but it is through outlook.com now, that is all that changed, think of it as a different email client.

    Second I see you changed your email address on the forum did you change it on Ubuntu One also? there was no need to do that if you did and should be changed back. Have you checked your spam folder and trash to make sure the email did not get put in the wrong folder by mistake? Please answer these questions so we will know where we are at.

    Thanks

  3. #3
    Join Date
    May 2007
    Beans
    79

    Re: Locked out

    Yes, I changed it on Ubuntu One and confirmed it there. I cannot find any confirmation e-mail from the forum.

  4. #4
    Join Date
    Feb 2008
    Location
    Texas
    Beans
    29,807
    Distro
    Ubuntu 20.04 Focal Fossa

    Re: Locked out

    Since your account was initially setup with SSO it does not matter that you changed the email address at Ubuntu One or on the forum as far as logging in is concerned, for clarification when you say your are locked out it sounds like you can not log into the forums but you can correct? you just can not post? If that is the case I will back out and let an admin take over.

  5. #5
    Join Date
    Feb 2008
    Location
    Texas
    Beans
    29,807
    Distro
    Ubuntu 20.04 Focal Fossa

    Re: Locked out

    Of course you can login so I please wait for an admin to come on.

  6. #6
    Join Date
    May 2007
    Beans
    79

    Re: Locked out

    Posting Permissions

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  7. #7
    Join Date
    May 2007
    Beans
    79

    Re: Locked out

    Here are my permissions on the forum. The above was only for the resolution center. I cannot respond or post in the forums.
    Posting Permissions

    You may not post new threads
    You may not post replies
    You may not post attachments
    You may not edit your posts

    Man I would never imagine, such complicated situations to simply participate in a forum, or so difficult a resolution to unlock the account.

  8. #8
    Join Date
    Jul 2008
    Location
    The Left Coast of the USA
    Beans
    Hidden!
    Distro
    Kubuntu

    Re: Locked out

    According to our records, you are still showing as not having responded to the confirmation email.

    Have you checked your spam folder?
    Please read The Forum Rules and The Forum Posting Guidelines

    A thing discovered and kept to oneself must be discovered time and again by others. A thing discovered and shared with others need be discovered only the once.
    This universe is crazy. I'm going back to my own.

  9. #9
    Join Date
    May 2007
    Beans
    79

    Re: Locked out

    Thanks for sending it again. I just responded. All seems to be working again. Thank you.

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