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Thread: High voice in Hangouts

  1. #1
    Join Date
    Aug 2009
    Beans
    61
    Distro
    Ubuntu 16.04 Xenial Xerus

    High voice in Hangouts

    Hello.
    My grandma has a problem with sound during Hangouts calls.
    Her voice sounds like, she breathed in some helium and nobody is able to understand what she is saying.
    I collected some useful information about her desktop computer.

    Ubuntu release(lsb_release -a)
    Code:
    Distributor ID:    Ubuntu
    Description:    Ubuntu 16.04.2 LTS
    Release:    16.04
    Codename:    xenial
    lsusb

    Code:
    Bus 001 Device 004: ID 046d:0825 Logitech, Inc. Webcam C270
    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 004 Device 003: ID 1a2c:2d23 China Resource Semico Co., Ltd 
    Bus 004 Device 021: ID 093a:2510 Pixart Imaging, Inc. Optical Mouse
    Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Kernel revision(uname -a)
    Code:
    Linux Lusy-PC 4.4.0-96-generic #119-Ubuntu SMP Tue Sep 12 14:59:54 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux
    Google Chrome 56.0.2924.87 and Pulseaudio 8.0 is in use

    Problem seems to be present only in Hangouts. Soundcheck using arecord passed successfully.
    Does anybody have ideas?
    Thank you in advance
    Last edited by Andreyshel; October 11th, 2017 at 06:44 PM. Reason: Upgrade solved the problem

  2. #2
    Join Date
    Aug 2009
    Location
    Charleston, SC (USA)
    Beans
    1,769
    Distro
    Ubuntu 16.04 Xenial Xerus

    Re: High voice in Hangouts

    This sounds like an issue within google-chrome. I would suggest the following plan of action.

    1. Update the system completely. (Google Chrome is in the 61.* as of this post)
    2. Reboot computer just for good measure
    3. Test to see if issue is resolved

    If that doesn't work I would suggest downloading the Google Hangouts Plugin and testing a call in Firefox.

    Hope that helps!
    ~Caboose
    "When our actions do not, our fears do make us traitors." -- Shakespeare
    "Unless someone like you cares a whole awful lot, nothing is going to get better. It's not!" -- Dr. Seuss


  3. #3
    Join Date
    Oct 2017
    Beans
    7

    Re: High voice in Hangouts

    I remember this being a common problem with hangouts due to a conflict with Google Now but this is the first time hearing this problem on a desktop. But good to hear it was solved via some form of upgrade. Was it due to an upgrade to the desktiop or to Hangouts or Ubuntu?

  4. #4
    Join Date
    Aug 2009
    Location
    Charleston, SC (USA)
    Beans
    1,769
    Distro
    Ubuntu 16.04 Xenial Xerus

    Re: High voice in Hangouts

    Quote Originally Posted by denismc View Post
    Was it due to an upgrade to the desktop or to Hangouts or Ubuntu?
    I'm guessing it was the update to Chrome that fixed it. After initial install of Chrome it updates through the Ubuntu system updates via PPA. Keeping the system up to date is always a good idea anyway.
    "When our actions do not, our fears do make us traitors." -- Shakespeare
    "Unless someone like you cares a whole awful lot, nothing is going to get better. It's not!" -- Dr. Seuss


  5. #5
    Join Date
    Aug 2009
    Beans
    61
    Distro
    Ubuntu 16.04 Xenial Xerus

    Re: High voice in Hangouts

    Did dist-upgrade(Chrome was included in it via official repo)
    Also think that Chrome was the key part.
    Last edited by Andreyshel; October 14th, 2017 at 02:37 PM.

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