Results 1 to 1 of 1

Thread: 17.04 Asus ZenBook UX310UQ - Stuck at Shutdown

  1. #1
    Join Date
    Jun 2017
    Beans
    1

    17.04 Asus ZenBook UX310UQ - Stuck at Shutdown

    *Update 16/08/2017*
    **Still Waiting for a Fix/Suggestion**


    Goodmorning,
    sometimes my laptop get stuck at shutdown and i'm forced to shutdown by holding the power button for 5 seconds...immediately after i confirm the Shutdown by clicking on it, the laptop "freeze" and even CTRL+ALT+CANC doesn't work...
    the OS have the latest updates and that was noticed from the beginning so it's not related to some update...

    Thank you in advance!!


    Code:
    *** uname -a ***
    Linux AsusZenbook-UX310UQ 4.10.0-21-generic #23-Ubuntu SMP Fri Apr 28 16:14:22 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux
    Code:
    *** SYSLOG ***
    Jun  2 00:30:35 AsusZenbook-UX310UQ unity-panel-ser[1644]: window_menu_model_new: assertion 'BAMF_IS_APPLICATION(app)' failed
    Jun  2 00:30:35 AsusZenbook-UX310UQ unity-panel-ser[1644]: track_menus: assertion 'IS_WINDOW_MENU(menus)' failed
    Jun  2 00:30:55 AsusZenbook-UX310UQ gnome-session[1528]: gnome-session-binary[1528]: GLib-GObject-CRITICAL: g_object_unref: assertion 'G_IS_OBJECT (object)' failed
    Jun  2 00:30:55 AsusZenbook-UX310UQ gnome-session[1528]: gnome-session-binary[1528]: GLib-GObject-CRITICAL: g_object_unref: assertion 'G_IS_OBJECT (object)' failed
    Jun  2 00:30:55 AsusZenbook-UX310UQ gnome-session-binary[1528]: GLib-GObject-CRITICAL: g_object_unref: assertion 'G_IS_OBJECT (object)' failed
    Jun  2 00:30:55 AsusZenbook-UX310UQ gnome-session[1528]: gnome-session-binary[1528]: GLib-GObject-CRITICAL: g_object_unref: assertion 'G_IS_OBJECT (object)' failed
    Jun  2 00:30:55 AsusZenbook-UX310UQ gnome-session[1528]: message repeated 2 times: [ gnome-session-binary[1528]: GLib-GObject-CRITICAL: g_object_unref: assertion 'G_IS_OBJECT (object)' failed]
    Jun  2 00:30:55 AsusZenbook-UX310UQ gnome-session-binary[1528]: GLib-GObject-CRITICAL: g_object_unref: assertion 'G_IS_OBJECT (object)' failed
    Jun  2 00:30:55 AsusZenbook-UX310UQ gnome-session-binary[1528]: message repeated 3 times: [ GLib-GObject-CRITICAL: g_object_unref: assertion 'G_IS_OBJECT (object)' failed]
    Jun  2 00:30:55 AsusZenbook-UX310UQ unity-panel-ser[1644]: menus_destroyed: assertion 'IS_WINDOW_MENU(wm)' failed
    Jun  2 00:30:55 AsusZenbook-UX310UQ gnome-session[1528]: gnome-session-binary[1528]: GLib-GObject-CRITICAL: g_object_unref: assertion 'G_IS_OBJECT (object)' failed
    Jun  2 00:30:55 AsusZenbook-UX310UQ gnome-session[1528]: message repeated 2 times: [ gnome-session-binary[1528]: GLib-GObject-CRITICAL: g_object_unref: assertion 'G_IS_OBJECT (object)' failed]
    Jun  2 00:30:55 AsusZenbook-UX310UQ gnome-session-binary[1528]: GLib-GObject-CRITICAL: g_object_unref: assertion 'G_IS_OBJECT (object)' failed
    Jun  2 00:30:55 AsusZenbook-UX310UQ gnome-session-binary[1528]: message repeated 2 times: [ GLib-GObject-CRITICAL: g_object_unref: assertion 'G_IS_OBJECT (object)' failed]
    Jun  2 00:30:55 AsusZenbook-UX310UQ gnome-session[1528]: gnome-session-binary[1528]: GLib-GObject-CRITICAL: g_object_unref: assertion 'G_IS_OBJECT (object)' failed
    Jun  2 00:30:55 AsusZenbook-UX310UQ gnome-session[1528]: gnome-session-binary[1528]: GLib-GObject-CRITICAL: g_object_unref: assertion 'G_IS_OBJECT (object)' failed
    Jun  2 00:30:55 AsusZenbook-UX310UQ gnome-session-binary[1528]: GLib-GObject-CRITICAL: g_object_unref: assertion 'G_IS_OBJECT (object)' failed
    Jun  2 00:30:55 AsusZenbook-UX310UQ gnome-session-binary[1528]: GLib-GObject-CRITICAL: g_object_unref: assertion 'G_IS_OBJECT (object)' failed
    Jun  2 00:30:55 AsusZenbook-UX310UQ systemd[1]: Stopping RealtimeKit Scheduling Policy Service...
    Jun  2 00:30:55 AsusZenbook-UX310UQ systemd[1]: Stopping ACPI event daemon...
    Jun  2 00:30:55 AsusZenbook-UX310UQ systemd[1]: Stopped target Sound Card.
    Jun  2 00:30:55 AsusZenbook-UX310UQ rsyslogd: [origin software="rsyslogd" swVersion="8.16.0" x-pid="957" x-info="http://www.rsyslog.com"] exiting on signal 15.
    Code:
    *** AUTHLOG ***
    Jun  2 00:30:55 AsusZenbook-UX310UQ systemd-logind[1017]: System is powering down.
    Jun  2 00:30:55 AsusZenbook-UX310UQ polkitd(authority=local): Unregistered Authentication Agent for unix-session:c1 (system bus name :1.87, object path /org/gnome/PolicyKit1/AuthenticationAgent, locale it_IT.UTF-8) (disconnected from bus)
    Code:
    *** LSHW -sanitize ***
    computer
        description: Notebook
        product: UX310UQ
        vendor: ASUSTeK COMPUTER INC.
        version: 1.0
        serial: [REMOVED]
        width: 64 bits
        capabilities: smbios-3.0 dmi-3.0 smp vsyscall32
        configuration: boot=normal chassis=notebook family=UX uuid=[REMOVED]
      *-core
           description: Motherboard
           product: UX310UQ
           vendor: ASUSTeK COMPUTER INC.
           physical id: 0
           version: 1.0
           serial: [REMOVED]
           slot: MIDDLE
         *-firmware
              description: BIOS
              vendor: American Megatrends Inc.
              physical id: 0
              version: UX310UQ.300
              date: 10/03/2016
              size: 64KiB
              capacity: 8128KiB
              capabilities: pci upgrade shadowing cdboot bootselect socketedrom edd int13floppy1200 int13floppy720 int13floppy2880 int5printscreen int9keyboard int14serial int17printer acpi usb smartbattery biosbootspecification uefi
         *-memory
              description: System Memory
              physical id: 8
              slot: System board or motherboard
              size: 16GiB
            *-bank:0
                 description: SODIMM DDR4 Synchronous 2400 MHz (0,4 ns)
                 product: 8ATF1G64HZ-2G3B1
                 vendor: Micron
                 physical id: 0
                 serial: [REMOVED]
                 slot: ChannelA-DIMM0
                 size: 8GiB
                 width: 64 bits
                 clock: 2400MHz (0.4ns)
            *-bank:1
                 description: [empty]
                 physical id: 1
                 slot: ChannelA-DIMM1
            *-bank:2
                 description: SODIMM DDR4 Synchronous 2133 MHz (0,5 ns)
                 product: CT8G4SFS8213.M8FA
                 vendor: 859B
                 physical id: 2
                 serial: [REMOVED]
                 slot: ChannelB-DIMM0
                 size: 8GiB
                 width: 64 bits
                 clock: 2133MHz (0.5ns)
            *-bank:3
                 description: [empty]
                 physical id: 3
                 slot: ChannelB-DIMM1
         *-cache:0
              description: L1 cache
              physical id: e
              slot: L1 Cache
              size: 128KiB
              capacity: 128KiB
              capabilities: synchronous internal write-back unified
              configuration: level=1
         *-cache:1
              description: L2 cache
              physical id: f
              slot: L2 Cache
              size: 512KiB
              capacity: 512KiB
              capabilities: synchronous internal write-back unified
              configuration: level=2
         *-cache:2
              description: L3 cache
              physical id: 10
              slot: L3 Cache
              size: 4MiB
              capacity: 4MiB
              capabilities: synchronous internal write-back unified
              configuration: level=3
         *-cpu
              description: CPU
              product: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz
              vendor: Intel Corp.
              physical id: 11
              bus info: cpu@0
              version: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz
              serial: [REMOVED]
              slot: U3E1
              size: 3499MHz
              capacity: 4005MHz
              width: 64 bits
              clock: 100MHz
              capabilities: x86-64 fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp constant_tsc art arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc aperfmperf tsc_known_freq pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 sdbg fma cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic movbe popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm abm 3dnowprefetch epb intel_pt tpr_shadow vnmi flexpriority ept vpid fsgsbase tsc_adjust bmi1 avx2 smep bmi2 erms invpcid mpx rdseed adx smap clflushopt xsaveopt xsavec xgetbv1 xsaves dtherm ida arat pln pts hwp hwp_notify hwp_act_window hwp_epp cpufreq
              configuration: cores=2 enabledcores=2 threads=4
         *-pci
              description: Host bridge
              product: Intel Corporation
              vendor: Intel Corporation
              physical id: 100
              bus info: pci@0000:00:00.0
              version: 02
              width: 32 bits
              clock: 33MHz
            *-display
                 description: VGA compatible controller
                 product: Intel Corporation
                 vendor: Intel Corporation
                 physical id: 2
                 bus info: pci@0000:00:02.0
                 version: 02
                 width: 64 bits
                 clock: 33MHz
                 capabilities: pciexpress msi pm vga_controller bus_master cap_list rom
                 configuration: driver=i915 latency=0
                 resources: irq:127 memory:ed000000-edffffff memory:c0000000-cfffffff ioport:f000(size=64) memory:c0000-dffff
            *-generic:0
                 description: Signal processing controller
                 product: Skylake Processor Thermal Subsystem
                 vendor: Intel Corporation
                 physical id: 4
                 bus info: pci@0000:00:04.0
                 version: 02
                 width: 64 bits
                 clock: 33MHz
                 capabilities: msi pm cap_list
                 configuration: driver=proc_thermal latency=0
                 resources: irq:16 memory:ef220000-ef227fff
            *-usb
                 description: USB controller
                 product: Sunrise Point-LP USB 3.0 xHCI Controller
                 vendor: Intel Corporation
                 physical id: 14
                 bus info: pci@0000:00:14.0
                 version: 21
                 width: 64 bits
                 clock: 33MHz
                 capabilities: pm msi xhci bus_master cap_list
                 configuration: driver=xhci_hcd latency=0
                 resources: irq:124 memory:ef210000-ef21ffff
               *-usbhost:0
                    product: xHCI Host Controller
                    vendor: Linux 4.10.0-21-generic xhci-hcd
                    physical id: 0
                    bus info: usb@1
                    logical name: usb1
                    version: 4.10
                    capabilities: usb-2.00
                    configuration: driver=hub slots=12 speed=480Mbit/s
                  *-usb:0
                       description: Video
                       product: USB2.0 HD UVC WebCam
                       vendor: Chicony Electronics Co.,Ltd.
                       physical id: 6
                       bus info: usb@1:6
                       version: 10.01
                       serial: [REMOVED]
                       capabilities: usb-2.00
                       configuration: driver=uvcvideo maxpower=500mA speed=480Mbit/s
                  *-usb:1
                       description: Bluetooth wireless interface
                       vendor: Intel Corp.
                       physical id: 8
                       bus info: usb@1:8
                       version: 0.01
                       capabilities: bluetooth usb-2.00
                       configuration: driver=btusb maxpower=100mA speed=12Mbit/s
               *-usbhost:1
                    product: xHCI Host Controller
                    vendor: Linux 4.10.0-21-generic xhci-hcd
                    physical id: 1
                    bus info: usb@2
                    logical name: usb2
                    version: 4.10
                    capabilities: usb-3.00
                    configuration: driver=hub slots=6 speed=5000Mbit/s
            *-generic:1
                 description: Signal processing controller
                 product: Sunrise Point-LP Thermal subsystem
                 vendor: Intel Corporation
                 physical id: 14.2
                 bus info: pci@0000:00:14.2
                 version: 21
                 width: 64 bits
                 clock: 33MHz
                 capabilities: pm msi cap_list
                 configuration: driver=intel_pch_thermal latency=0
                 resources: irq:18 memory:ef238000-ef238fff
            *-generic:2
                 description: Signal processing controller
                 product: Sunrise Point-LP Serial IO I2C Controller #0
                 vendor: Intel Corporation
                 physical id: 15
                 bus info: pci@0000:00:15.0
                 version: 21
                 width: 64 bits
                 clock: 33MHz
                 capabilities: pm bus_master cap_list
                 configuration: driver=intel-lpss latency=0
                 resources: irq:16 memory:ef237000-ef237fff
            *-generic:3
                 description: Signal processing controller
                 product: Sunrise Point-LP Serial IO I2C Controller #1
                 vendor: Intel Corporation
                 physical id: 15.1
                 bus info: pci@0000:00:15.1
                 version: 21
                 width: 64 bits
                 clock: 33MHz
                 capabilities: pm bus_master cap_list
                 configuration: driver=intel-lpss latency=0
                 resources: irq:17 memory:ef236000-ef236fff
            *-communication
                 description: Communication controller
                 product: Sunrise Point-LP CSME HECI #1
                 vendor: Intel Corporation
                 physical id: 16
                 bus info: pci@0000:00:16.0
                 version: 21
                 width: 64 bits
                 clock: 33MHz
                 capabilities: pm msi bus_master cap_list
                 configuration: driver=mei_me latency=0
                 resources: irq:128 memory:ef235000-ef235fff
            *-storage
                 description: SATA controller
                 product: Sunrise Point-LP SATA Controller [AHCI mode]
                 vendor: Intel Corporation
                 physical id: 17
                 bus info: pci@0000:00:17.0
                 version: 21
                 width: 32 bits
                 clock: 66MHz
                 capabilities: storage msi pm ahci_1.0 bus_master cap_list
                 configuration: driver=ahci latency=0
                 resources: irq:125 memory:ef230000-ef231fff memory:ef234000-ef2340ff ioport:f090(size=8) ioport:f080(size=4) ioport:f060(size=32) memory:ef233000-ef2337ff
            *-pci:0
                 description: PCI bridge
                 product: Intel Corporation
                 vendor: Intel Corporation
                 physical id: 1c
                 bus info: pci@0000:00:1c.0
                 version: f1
                 width: 32 bits
                 clock: 33MHz
                 capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
                 configuration: driver=pcieport
                 resources: irq:122 ioport:e000(size=4096) memory:ee000000-ef0fffff ioport:d0000000(size=301989888)
               *-display
                    description: 3D controller
                    product: GM108M [GeForce 940MX]
                    vendor: NVIDIA Corporation
                    physical id: 0
                    bus info: pci@0000:01:00.0
                    version: a2
                    width: 64 bits
                    clock: 33MHz
                    capabilities: pm msi pciexpress cap_list rom
                    configuration: driver=nouveau latency=0
                    resources: irq:126 memory:ee000000-eeffffff memory:d0000000-dfffffff memory:e0000000-e1ffffff ioport:e000(size=128) memory:ef000000-ef07ffff
            *-pci:1
                 description: PCI bridge
                 product: Sunrise Point-LP PCI Express Root Port #8
                 vendor: Intel Corporation
                 physical id: 1c.7
                 bus info: pci@0000:00:1c.7
                 version: f1
                 width: 32 bits
                 clock: 33MHz
                 capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
                 configuration: driver=pcieport
                 resources: irq:123 memory:ef100000-ef1fffff
               *-network
                    description: Wireless interface
                    product: Wireless 8260
                    vendor: Intel Corporation
                    physical id: 0
                    bus info: pci@0000:02:00.0
                    logical name: wlp2s0
                    version: 3a
                    serial: [REMOVED]
                    width: 64 bits
                    clock: 33MHz
                    capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless
                    configuration: broadcast=yes driver=iwlwifi driverversion=4.10.0-21-generic firmware=21.302800.0 ip=[REMOVED] latency=0 link=yes multicast=yes wireless=IEEE 802.11
                    resources: irq:129 memory:ef100000-ef101fff
            *-isa
                 description: ISA bridge
                 product: Intel Corporation
                 vendor: Intel Corporation
                 physical id: 1f
                 bus info: pci@0000:00:1f.0
                 version: 21
                 width: 32 bits
                 clock: 33MHz
                 capabilities: isa bus_master
                 configuration: latency=0
            *-memory
                 description: Memory controller
                 product: Sunrise Point-LP PMC
                 vendor: Intel Corporation
                 physical id: 1f.2
                 bus info: pci@0000:00:1f.2
                 version: 21
                 width: 32 bits
                 clock: 33MHz (30.3ns)
                 configuration: driver=intel_pmc_core latency=0
                 resources: irq:0 memory:ef22c000-ef22ffff
            *-multimedia
                 description: Audio device
                 product: Intel Corporation
                 vendor: Intel Corporation
                 physical id: 1f.3
                 bus info: pci@0000:00:1f.3
                 version: 21
                 width: 64 bits
                 clock: 33MHz
                 capabilities: pm msi bus_master cap_list
                 configuration: driver=snd_hda_intel latency=32
                 resources: irq:130 memory:ef228000-ef22bfff memory:ef200000-ef20ffff
            *-serial UNCLAIMED
                 description: SMBus
                 product: Sunrise Point-LP SMBus
                 vendor: Intel Corporation
                 physical id: 1f.4
                 bus info: pci@0000:00:1f.4
                 version: 21
                 width: 64 bits
                 clock: 33MHz
                 configuration: latency=0
                 resources: memory:ef232000-ef2320ff ioport:f040(size=32)
         *-scsi
              physical id: 1
              logical name: scsi2
              capabilities: emulated
            *-disk
                 description: ATA Disk
                 product: SanDisk SD8SN8U5
                 physical id: 0.0.0
                 bus info: scsi@2:0.0.0
                 logical name: /dev/sda
                 version: 1002
                 serial: [REMOVED]
                 size: 476GiB (512GB)
                 capabilities: gpt-1.00 partitioned partitioned:gpt
                 configuration: ansiversion=5 guid=b4936276-36f2-466c-bb14-f359f38ee7a7 logicalsectorsize=512 sectorsize=512
               *-volume:0
                    description: Windows FAT volume
                    vendor: mkfs.fat
                    physical id: 1
                    bus info: scsi@2:0.0.0,1
                    logical name: /dev/sda1
                    logical name: /boot/efi
                    version: FAT32
                    serial: [REMOVED]
                    size: 510MiB
                    capacity: 511MiB
                    capabilities: boot fat initialized
                    configuration: FATs=2 filesystem=fat mount.fstype=vfat mount.options=rw,relatime,fmask=0077,dmask=0077,codepage=437,iocharset=iso8859-1,shortname=mixed,errors=remount-ro name=EFI System Partition state=mounted
               *-volume:1
                    description: EXT4 volume
                    vendor: Linux
                    physical id: 2
                    bus info: scsi@2:0.0.0,2
                    logical name: /dev/sda2
                    logical name: /boot
                    version: 1.0
                    serial: [REMOVED]
                    size: 488MiB
                    capabilities: journaled extended_attributes large_files huge_files dir_nlink recover 64bit extents ext4 ext2 initialized
                    configuration: created=2017-04-29 18:59:51 filesystem=ext4 lastmountpoint=/boot modified=2017-06-02 10:20:02 mount.fstype=ext4 mount.options=rw,relatime,data=ordered mounted=2017-06-02 10:20:02 state=mounted
               *-volume:2
                    description: EFI partition
                    physical id: 3
                    bus info: scsi@2:0.0.0,3
                    logical name: /dev/sda3
                    serial: [REMOVED]
                    size: 475GiB
                    capacity: 475GiB
                    width: 512 bits
                    capabilities: encrypted luks initialized
                    configuration: bits=512 cipher=aes filesystem=luks hash=sha256 mode=xts-plain64 version=1
    Last edited by rezvikong; August 16th, 2017 at 05:27 PM. Reason: Update 16/08/2017

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •