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Thread: Can't login to Google Online Accounts

  1. #1
    Join Date
    Sep 2008
    Beans
    37

    Can't login to Google Online Accounts

    I'm running Ubuntu 17.04 with Gnome Desktop installed, and running into a problem with Google in the Online Accounts settings. I can add a Google account in Unity, but it shows up when logged in to Gnome as an account for Jabber only (I don't have the options to sync calendar etc).

    If I delete that and try to add the account while logged into Gnome (now my primary desktop), I can only get as far as the password part of the login. The next windows, which should show the "Gnome wants access to..." dialogue is a blank page. The system log shows that the wizard is trying to connect (this message is repeated continuously: systemd-resolved[1592]: Using degraded feature set (TCP) for DNS server 127.0.1.1.).

    I've tried reinstalling both ubuntu and gnome online accounts packages, restarting the goa-daemon and even switching graphics drivers. Everything on the system is up-to-date.

  2. #2
    Join Date
    Jan 2007
    Beans
    13

    Re: Can't login to Google Online Accounts

    Quote Originally Posted by Nisuspi View Post
    I'm running Ubuntu 17.04 with Gnome Desktop installed, and running into a problem with Google in the Online Accounts settings. I can add a Google account in Unity, but it shows up when logged in to Gnome as an account for Jabber only (I don't have the options to sync calendar etc).

    If I delete that and try to add the account while logged into Gnome (now my primary desktop), I can only get as far as the password part of the login. The next windows, which should show the "Gnome wants access to..." dialogue is a blank page. The system log shows that the wizard is trying to connect (this message is repeated continuously: systemd-resolved[1592]: Using degraded feature set (TCP) for DNS server 127.0.1.1.).

    I've tried reinstalling both ubuntu and gnome online accounts packages, restarting the goa-daemon and even switching graphics drivers. Everything on the system is up-to-date.
    I have not tried adding a Google account with Unity, but otherwise I have exactly the same issue (Ubuntu Gnome 17.04, brand new install on Dell XPS 13). The problem does not seem to occur on a different machine (older Acer laptop, upgraded from Ubuntu Gnome 16.10 to 17.04).

    Is there a way to add Google accounts while this bug is being fixed?


    EDIT: I just tried again on my older Acer laptop. The problem also exists there.
    Last edited by mbrennwa; April 28th, 2017 at 10:59 PM.

  3. #3
    Join Date
    Jan 2007
    Beans
    13

    Re: Can't login to Google Online Accounts

    I reported the bug here:
    https://bugs.launchpad.net/ubuntu/+s...9?comments=all

    Please add any useful information that helps fixing this bug.

  4. #4
    Join Date
    Jan 2013
    Location
    East Yorkshire
    Beans
    Hidden!
    Distro
    Ubuntu Budgie 18.04 Bionic Beaver

    Re: Can't login to Google Online Accounts

    Same problem here. Only happens on new logins from about 2-3 days ago.
    I think something has changed on Googles end, as the login dialogue box has changed.

  5. #5
    Join Date
    Dec 2012
    Beans
    1

    Re: Can't login to Google Online Accounts

    Same

  6. #6
    Join Date
    Apr 2017
    Beans
    1

    Re: Can't login to Google Online Accounts

    Same. I've tried using an application-specific password as well (to exclude unlikely MFA contributions to the issue). No dice.

  7. #7
    Join Date
    Oct 2015
    Beans
    9

    Re: Can't login to Google Online Accounts

    hi,

    Someone found a work around but i didn't understand how it works

    https://bugzilla.gnome.org/show_bug.cgi?id=781990

    comment 4

    Thank you for all the beug report done, sure it will helps to find the solution

  8. #8
    Join Date
    Oct 2015
    Beans
    9

    Re: Can't login to Google Online Accounts

    Ok, i do understand how it works,

    (sorry for my poor english)

    First you need to change the way you connect to google. No more email but sms!
    you have to go to google website in your account
    https://myaccount.google.com/signino...ign-in/welcome

    (connexion and security => connect to google)

    Your android phone have to use this account. (google will send sms to this phone.) Then when you've finish this procedure , every time you'll connect something like a computer to google, you'll recieve a sms.
    so now, in gnome online : add a google account, enter the mail adress then you will recieve a sms to confirm the conection ,and gnome don't need a password, it will connect.
    Once gnome is connected, if you want, you can change the preference in your google account to use password instead of sms

    That works like a charm

  9. #9
    Join Date
    Jan 2007
    Beans
    13

    Re: Can't login to Google Online Accounts

    Quote Originally Posted by cartes2 View Post
    Ok, i do understand how it works,

    (sorry for my poor english)

    First you need to change the way you connect to google. No more email but sms!
    you have to go to google website in your account
    https://myaccount.google.com/signino...ign-in/welcome

    (connexion and security => connect to google)

    Your android phone have to use this account. (google will send sms to this phone.) Then when you've finish this procedure , every time you'll connect something like a computer to google, you'll recieve a sms.
    so now, in gnome online : add a google account, enter the mail adress then you will recieve a sms to confirm the conection ,and gnome don't need a password, it will connect.
    Once gnome is connected, if you want, you can change the preference in your google account to use password instead of sms

    That works like a charm
    Hmm, that did not work for me. With 2 step verification i still have to enter my password. THEN I get the SMS code, and enter that to the Google login in addition to the password (if i login to Google using a normal web browser). But I never get the prompt for the SMS code with Online Accounts, I just get the blank window.

    I reported the bug upstream ( https://bugzilla.gnome.org/show_bug.cgi?id=781990 ). Please provide any info and details there, so they can get it fixed asap.

  10. #10
    Join Date
    Oct 2015
    Beans
    9

    Re: Can't login to Google Online Accounts

    This is not 2 step validation but only SMS instead of e-mail. With 2 step you need password. Please follow my link

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