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Thread: Internet drops on Ubuntu 16.04 running on Acer E15

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  1. #1
    Join Date
    May 2014
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    11

    Angry Internet drops on Ubuntu 16.04 running on Acer E15

    I'm facing this issue where the internet through the wifi drops randomly for 2 - 3 minutes while on Ubuntu. The wifi signal is always full and connected but the internet in my browser says no internet. Now this works perfectly on Windows and there are no drops at all which leads me to believe this is a driver issue.
    lscpi Output -
    Code:
    00:00.0 Host bridge: Intel Corporation Sky Lake Host Bridge/DRAM Registers
    Code:
            (rev 08) 00:02.0 VGA compatible controller: Intel Corporation Sky Lake
            Integrated Graphics (rev 07) 
    00:14.0 USB controller: Intel Corporation Sunrise Point-LP USB 3.0
            xHCI Controller (rev 21) 
    00:14.2 Signal processing controller: Intel Corporation Sunrise Point-LP
            Thermal subsystem (rev 21) 
    00:15.0 Signal processing controller: Intel Corporation Sunrise Point-LP
            Serial IO I2C Controller (rev 21) 
    00:16.0 Communication controller: Intel Corporation Sunrise Point-LP
            CSME HECI (rev 21) 
    00:17.0 SATA controller: Intel Corporation Sunrise Point-LP SATA Controller 
            [AHCI mode] (rev 21) 
    00:1c.0 PCI bridge: Intel Corporation Device 9d10 (rev f1) 
    00:1d.0 PCI bridge: Intel Corporation Device 9d18 (rev f1) 
    00:1d.2 PCI bridge: Intel Corporation Device 9d1a (rev f1) 
    00:1d.3 PCI bridge: Intel Corporation Device 9d1b (rev f1) 
    00:1f.0 ISA bridge: Intel Corporation Sunrise Point-LP LPC Controller (rev 21) 
    00:1f.2 Memory controller: Intel Corporation Sunrise Point-LP PMC (rev 21) 
    00:1f.3 Audio device: Intel Corporation Sunrise Point-LP HD Audio (rev 21)
    00:1f.4 SMBus: Intel Corporation Sunrise Point-LP SMBus (rev 21) 
    01:00.0 3D controller: NVIDIA Corporation Device 179c (rev a2) 
    03:00.0 Network controller: Qualcomm Atheros Device 0042 (rev 31) 
    04:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. Device 5287 (rev 01) 
    04:00.1 Ethernet controller: Realtek Semiconductor Co., Ltd.         RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 12)



    What could be the problem and how do I solve it?
    NW Diagnostics during outage - http://paste.ubuntu.com/23358150/
    NW Outage after outage - http://paste.ubuntu.com/23358156/

  2. #2
    Join Date
    Nov 2013
    Beans
    15

    Re: Internet drops on Ubuntu 16.04 running on Acer E15

    Have you tried restarting the networking service?

    Code:
     sudo systemctl restart networking
    or restarting the wifi applet

    Code:
     nm-applet start
    Have you tried using a static IP?

  3. #3
    Join Date
    May 2014
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    11

    Re: Internet drops on Ubuntu 16.04 running on Acer E15

    Quote Originally Posted by Zero_Bytes View Post
    Have you tried restarting the networking service?

    Code:
     sudo systemctl restart networking
    or restarting the wifi applet

    Code:
     nm-applet start
    Have you tried using a static IP?
    Tried Both. Unfortunately, the problem still exists

  4. #4
    Join Date
    May 2014
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    Distro
    Ubuntu 16.04 Xenial Xerus

    Re: Internet drops on Ubuntu 16.04 running on Acer E15

    Post results for
    Code:
    iwconfig

  5. #5
    Join Date
    May 2014
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    11

    Re: Internet drops on Ubuntu 16.04 running on Acer E15

    Quote Originally Posted by jeremy31 View Post
    Post results for
    Code:
    iwconfig
    Hey Jeremy,

    Here it is -

    Code:
    wlp3s0    IEEE 802.11abgn  ESSID:"mav"            Mode:Managed  Frequency:2.432 GHz  Access Point: 0C:D2:B6:3B:46:30   
              Bit Rate=1 Mb/s   Tx-Power=20 dBm   
              Retry short limit:7   RTS thr:off   Fragment thr:off
              Power Management:on
              Link Quality=62/70  Signal level=-48 dBm  
              Rx invalid nwid:0  Rx invalid crypt:0  Rx invalid frag:0
              Tx excessive retries:1  Invalid misc:19   Missed beacon:0
    
    
    lo        no wireless extensions.
    
    
    enp4s0f1  no wireless extensions.
    Heres the on during outage

    Code:
    wlp3s0    IEEE 802.11abgn  ESSID:"mav"            Mode:Managed  Frequency:2.432 GHz  Access Point: 0C:D2:B6:3B:46:30   
              Bit Rate=1 Mb/s   Tx-Power=20 dBm   
              Retry short limit:7   RTS thr:off   Fragment thr:off
              Power Management:on
              Link Quality=54/70  Signal level=-56 dBm  
              Rx invalid nwid:0  Rx invalid crypt:0  Rx invalid frag:0
              Tx excessive retries:2314  Invalid misc:241   Missed beacon:0
    Last edited by Siddharth_Kulshres; October 22nd, 2016 at 06:56 PM.

  6. #6
    Join Date
    May 2014
    Beans
    11

    Re: Internet drops on Ubuntu 16.04 running on Acer E15

    Would appreciate some help as Im really unable to work

  7. #7
    Join Date
    Mar 2006
    Location
    Williams Lake
    Beans
    Hidden!
    Distro
    Ubuntu Development Release

    Re: Internet drops on Ubuntu 16.04 running on Acer E15

    It looks like you have a DNS problem. I'd suggest you add Google to the IPV4 settings in Network Manager. I normally use:

    Code:
    8.8.8.8 and 8.8.4.4

  8. #8
    Join Date
    May 2014
    Location
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    5,331
    Distro
    Ubuntu 16.04 Xenial Xerus

    Re: Internet drops on Ubuntu 16.04 running on Acer E15

    And lets see if we can keep power management for wifi off
    Code:
    sudo -H gedit /lib/systemd/system/wifi-power-management-off.service
    Enter the following
    Code:
    [Unit]
    Description=Disable power management for wlp3s0
    Requires=sys-subsystem-net-devices-wlp3s0.device
    After=network.target
    
    
    [Service]
    Type=oneshot
    ExecStartPre= /bin/sleep 25
    ExecStart=/sbin/iwconfig wlp3s0 power off
    
    
    
    [Install]
    WantedBy=multi-user.target
    Save file, exit gedit and then
    Code:
    systemctl enable wifi-power-management-off.service
    This may prompt for your password twice, Reboot

    If you have issues after suspend/sleep then you also need to

    Code:
    sudo -H gedit /etc/systemd/system/root-resume.service
    Enter
    Code:
    [Unit]
    Description=Turn off wlan power management
    After=suspend.target
    
    
    [Service]
    Type=simple
    ExecStartPre= /bin/sleep 25
    ExecStart= /sbin/iwconfig wlp3s0 power off
    
    
    
    [Install]
    WantedBy=suspend.target
    And activate with

    Code:
    sudo systemctl enable root-resume
    Source of the sleep/suspend fix is http://askubuntu.com/a/614245/300665

    Reboot

  9. #9
    Join Date
    May 2014
    Beans
    11

    Re: Internet drops on Ubuntu 16.04 running on Acer E15

    Help!! I tried all these steps and it completely removed my wifi! I cant see any nearby wifi networks or connect to any!! I tried deleting the services and disabling them but nothing works. How do I reconnect again

  10. #10
    Join Date
    May 2014
    Location
    /home
    Beans
    5,331
    Distro
    Ubuntu 16.04 Xenial Xerus

    Re: Internet drops on Ubuntu 16.04 running on Acer E15

    If it was from disabling power management it can be undone with
    Code:
    systemctl disable wifi-power-management-off.service
    sudo systemctl disable root-resume
    Reboot

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