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Thread: Thunderbird lost IMAP folders

  1. #1
    Join Date
    May 2012
    Beans
    29

    Thunderbird lost IMAP folders

    I am an Ubuntu 15.10 and Thunderbird 38.5.1 user. I connect to my employer's Outlook/Office 365 servers via IMAP and SMTP.

    This morning (20 January 2016), right after receiving a set of updates to some of the installed packages, my Thunderbird client lost all the subscribed IMAP folders (except Inbox and Deleted). Furthermore, even though I can see my folders in the "Subscribe" dialogue window, I cannot seem to resubscribe to them by just ticking folders and hitting "OK". Nothing happens when I do that. When I check again, no folder is subscribed to. I can still receive and send emails, even though I cannot copy messages into my Sent folder, which normally used to happen automatically.

    As a workaround, unticking "Show only subscribed folders" in Server Settings > Advanced shows all folders on the IMAP server (after a restart), subscribed or not, which is not quite desirable as many unwanted folders pollute the folders list.

    This happened to me on two separate machines running Ubuntu 15.10.

    I cannot immediately spot a connection between the updated packages and the problem I described, but I am including the list of the updated packaged below in case it helps. There was also a Thunderbird update six days ago (14 January), but it has been working fine until the updates this morning.

    Please let me whether I can provide any further information to diagnose the problem. Or, if you have any suggestions for me...

    Thanks,
    Tugkan

    linux-image-generic (4.2.0.25.27) ...
    linux-headers-4.2.0-25 (4.2.0-25.30) ...
    linux-headers-4.2.0-25-generic (4.2.0-25.30) ...
    linux-headers-generic (4.2.0.25.27) ...
    linux-generic (4.2.0.25.27) ...


    libisc-export95 (1:9.9.5.dfsg-11ubuntu1.2) ...
    libdns-export100 (1:9.9.5.dfsg-11ubuntu1.2) ...
    libisccfg-export90 (1:9.9.5.dfsg-11ubuntu1.2) ...
    libirs-export91 (1:9.9.5.dfsg-11ubuntu1.2) ...
    libxml2:i386 (2.9.2+zdfsg1-4ubuntu0.3) ...
    libxml2:amd64 (2.9.2+zdfsg1-4ubuntu0.3) ...
    libisc95 (1:9.9.5.dfsg-11ubuntu1.2) ...
    libdns100 (1:9.9.5.dfsg-11ubuntu1.2) ...
    libisccc90 (1:9.9.5.dfsg-11ubuntu1.2) ...
    libisccfg90 (1:9.9.5.dfsg-11ubuntu1.2) ...
    libbind9-90 (1:9.9.5.dfsg-11ubuntu1.2) ...
    liblwres90 (1:9.9.5.dfsg-11ubuntu1.2) ...
    bind9-host (1:9.9.5.dfsg-11ubuntu1.2) ...
    dnsutils (1:9.9.5.dfsg-11ubuntu1.2) ...
    libavutil-ffmpeg54:amd64 (7:2.7.5-0ubuntu0.15.10.1) ...
    libswresample-ffmpeg1:amd64 (7:2.7.5-0ubuntu0.15.10.1) ...
    libavcodec-ffmpeg-extra56:amd64 (7:2.7.5-0ubuntu0.15.10.1) ...
    libavformat-ffmpeg56:amd64 (7:2.7.5-0ubuntu0.15.10.1) ...
    libavresample-ffmpeg2:amd64 (7:2.7.5-0ubuntu0.15.10.1) ...
    libpostproc-ffmpeg53:amd64 (7:2.7.5-0ubuntu0.15.10.1) ...
    libswscale-ffmpeg3:amd64 (7:2.7.5-0ubuntu0.15.10.1) ...
    libavfilter-ffmpeg5:amd64 (7:2.7.5-0ubuntu0.15.10.1) ...
    libavdevice-ffmpeg56:amd64 (7:2.7.5-0ubuntu0.15.10.1) ...
    ffmpeg (7:2.7.5-0ubuntu0.15.10.1) ...
    linux-libc-dev:amd64 (4.2.0-25.30) ...
    libav-tools-links (7:2.7.5-0ubuntu0.15.10.1) ...
    libavcodec-extra (7:2.7.5-0ubuntu0.15.10.1) ...
    Last edited by tuuk; January 21st, 2016 at 12:40 PM.

  2. #2
    Join Date
    Jun 2007
    Location
    Porirua, New Zealand
    Beans
    Hidden!
    Distro
    Ubuntu

    Re: Thunderbird lost IMAP folders

    Don't panic, you are not alone.

    Not sure if it's related, it might turn out to be unrelated, but I had something similar happen recently, but with just one email account. I use Thunderbird 38.5.1 on Ubuntu 12.04.

    I can't recall exactly what I did, including refreshing the subscribed folder list, unchecking and rechecking "Show only subscribed folders", closing Thunderbird then restarting, but it seems to have come right. The only thing out of the ordinary I've noticed is that it happened with an Outlook.com email account which recently seems to be having intermittent issues with outgoing email not being delivered as expected.
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  3. #3
    Join Date
    May 2012
    Beans
    29

    Re: Thunderbird lost IMAP folders

    Thanks Lisati.

    I have tried some combinations of the steps you mentioned. If there is a correct one, I have not found it.

    When "Show only subscribed folders" is unchecked, I see all the folders. I can subscribe to the ones I want and my choices seem to stick. However, in the "Folders" pane, all folders are displayed because of the unchecked option. As soon as I check "Show only subscribed folders" and restart Thunderbird to see the effects, all subscriptions are lost and it is not possible to subscribe to any folders.

  4. #4
    Join Date
    Feb 2009
    Beans
    3

    Re: Thunderbird lost IMAP folders

    Experiencing the exact same, since Jan 19.
    Thunderbird 38.5.1
    Version: 1:38.5.1+build2-0ubuntu0.14.04.1
    and Outlook/Office 365.
    Other mail clients (Evolution) work fine.
    I have not found an explanation or cure yet - will keep digging.
    Grateful for any pointers!

  5. #5
    Join Date
    Feb 2009
    Beans
    3

    Re: Thunderbird lost IMAP folders

    Answering my own post,
    i can confirm that steps described above ("unchecking "Show only subscribed folders") " solve the problem for me -
    it remains unclear though what caused this behaviour.

    All folders are subscribed to, so they should be visible with option "Show only subscribed folders" checked.
    [SOLVED, sort of, but no ...]

  6. #6
    Join Date
    May 2012
    Beans
    29

    Re: Thunderbird lost IMAP folders

    When I go back to checking "Show only subscribed folders" and restart Thunderbird, I lose my subscribed folders again. Somehow, the subscription information is lost.

  7. #7
    Join Date
    May 2012
    Beans
    29

    Re: Thunderbird lost IMAP folders

    It looks like the cause of the problem was Microsoft making "updates" to its IMAP implementation. It appears that they are working on a fix.
    See http://www.o365dash.com/.

  8. #8
    Join Date
    Oct 2010
    Beans
    1

    Re: Thunderbird lost IMAP folders

    I'm having this problem as well.

    What triggered it was I created a new sub-folder (sub-sub-sub-folder actually) and moved an email into it. Then the sub-folder disappeared, so I went to re-subscribe to it only it wasn't listed in the subscription list. So I un-subscribed to its parent folder, thinking that might trigger a refresh. Only that made the parent disappear!

    When I deselect "show only subscribed folders" and delete my ImapMail contents, the folders re-appear but with every folder I've ever created. If I do either of these steps alone, I get problems (e.g. not listing folders and/or listing phantom folders). I have folders that still exist for archival purposes, but I don't refer to them ever and prefer them to be hidden.

    For the time being, the only way I can see the folders I need is by including the folders I want to hide. FYI, this is a microsoft exchange account provided by my university.

    The strange thing is that it's affecting multiple computers. This problem started on my Linux machine, and I went to my Windows machine to see if I could export the folders in question to my Linux machine... but they were gone from the Windows machine as well! Only the folders I'd touch were affected on the Windows machine, everything else worked as expected.

    I'm tempted to go to my office, unplug the network cable, boot up the computer and back up the folders before the server gets a chance to break them.
    Last edited by Vighnahara; April 30th, 2016 at 08:44 PM.

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