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Thread: Can't see SSD on ASUS G752

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  1. #1
    Join Date
    Jun 2009
    Location
    SW Forida
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    Hidden!
    Distro
    Ubuntu 16.04 Xenial Xerus

    Re: Can't see SSD on ASUS G752

    Supposedly bug fixed back with 2014.
    https://bugs.launchpad.net/ubuntu/+s...x/+bug/1303710

    So maybe your Intel RAID settings are real issue in combination with NVMe?

    These are all older installs, and most posts show it now works without these issues.
    Intel SRT - Dell XPS Screen shots of Intel SRT screens & lots of details
    http://ubuntuforums.org/showthread.php?t=2038121
    http://ubuntuforums.org/showthread.php?t=2036204
    Details in post #10 on an install that worked
    http://ubuntuforums.org/showthread.php?t=2020155
    HP Envy Windows 7 with MBR & SRT
    http://askubuntu.com/questions/15964...-envy-4-1002tx
    Dell XPS Intel SRT issue on hibernating post #25
    http://ubuntuforums.org/showthread.php?t=1932965
    Some info on re-instating details in post #9 Dell 14z
    http://ubuntuforums.org/showthread.php?t=2038121
    http://ubuntuforums.org/showthread.php?t=2070491
    For more info on UEFI boot install & repair - Regularly Updated :
    http://ubuntuforums.org/showthread.php?t=2147295
    Please use Thread Tools above first post to change to [Solved] when/if answered completely.

  2. #2
    Join Date
    Dec 2015
    Beans
    4

    Re: Can't see SSD on ASUS G752

    Hi all,

    I'm facing the same issue with ASUS ROG G752VY-DH2.
    I have tried several suggestions (https://askubuntu.com/questions/6944...oot-parameters) with Ubuntu 15.10, without success.

    Please, let me know if you find anything new, or have another suggestion.

    Regards,
    Serge

  3. #3
    Join Date
    Dec 2015
    Beans
    4

    Re: Can't see SSD on ASUS G752

    Hi again,

    After other researches and trials, I come to the same conclusion as "travo5200": This is a BIOS issue.
    https://rog.asus.com/forum/showthrea...-on-ASUS-G752V

    I'm running today's latest BIOS of the G752 (V 208), and there is no other choice than "RAID" in the SATA section of the BIOS.

    I found that DELL XPS users are facing a similar issue, but they can fix this by using "nvme_load=YES" on the linux boot command.
    http://www.dell.com/support/article/...4/SLN151664/en

    I have tried this on the ASUS G752, with no success (Ubuntu 14.04 and 15.10)

    For the moment, in my ASUS G752, I'm really unable to see its "M2 Samsung sm951 (MZVPV256HDGL-00000)" SSD in Ubuntu 14.04 or 15.10.

  4. #4
    Join Date
    Dec 2015
    Beans
    4

    Re: Can't see SSD on ASUS G752

    I have been able to go a bit further than "someone2353":
    I have booted on the Ubuntu 15.10 Live USB, then:

    modinfo | grep nvme returned that the nvme driver is actually in the kernel.
    lsmod | grep nvme showed that the nvme driver was not loaded.
    I loaded the driver with modprobe nvme.
    Then, lsmod | grep nvme showed that is was loaded.

    But then, I'm stuck: there is still no device named "/dev/nvme*", and I don't see the SSD listed with lsblk.

    Is there anything I should do after loading the driver? Or how can I make sure that nvme driver is loaded at boot time, on the live USB?

    Regards,
    Serge

  5. #5
    Join Date
    Jan 2016
    Beans
    2

    Re: Can't see SSD on ASUS G752

    I will receive my G752VY soon, so I'm very interested in this.

    Did you try Fedora Live DVD ? Their kernel is much more recent.

  6. #6
    Join Date
    Jan 2016
    Beans
    2

    Re: Can't see SSD on ASUS G752

    Asus updated their BIOS for g752vt and now support AHCI. I guess g752vy will be next.

    Linux should now be able to see the drives.

  7. #7
    Join Date
    Nov 2016
    Beans
    3

    Angry Re: Can't see SSD on ASUS G752

    Quote Originally Posted by pino-silvaggio View Post
    Asus updated their BIOS for g752vt and now support AHCI. I guess g752vy will be next.Linux should now be able to see the drives.
    But it also should see it in IRST Raid mode. I fiddled with this and it seems disconnecting NVME SSD physically from laptop and linux sees the HDD and internal cd drive right away.
    With SSD connected and Raid mode in BIOS. There are Samsung 950Pro and HGST HTS721010A9E630 and TSSTcorp CDDVDW SU-228GB connected to IRST Raid in JBOD mode, the Samsung 950Pro does not get detected!
    1. Open terminal.
    2. su [enter]
    3. mdadm --detail-platform
    Platform : Intel(R) Rapid Storage Technology
    Version : 14.8.0.2377
    RAID Levels :
    Chunk Sizes : 4k 8k 16k 32k 64k 128k
    2TB volumes : supported
    2TB disks : supported
    Max Disks : 7
    Max Volumes : 2 per array, 4 per controller
    I/O Controller : /sys/devices/pci0000:00/0000:00:17.0 (SATA)
    Port0 : - no device attached -
    Port1 : - no device attached - <= should see drives here, but none are present, which is total screwup by ASUS.

    Problems with ata driver from dmesg:
    Code:
    [    9.206647] ata2.00: qc timeout (cmd 0xa1)
    [    9.206655] ata2.00: failed to IDENTIFY (I/O error, err_mask=0x4)
    [    9.206670] ata1.00: qc timeout (cmd 0xef)
    [    9.206677] ata1.00: failed to enable AA (error_mask=0x4)
    [    9.517319] ata1: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
    [    9.517343] ata2: SATA link up 1.5 Gbps (SStatus 113 SControl 300)
    [    9.520588] ata1.00: ATA-8: HGST HTS721010A9E630, JB0OA3J0, max UDMA/133
    [    9.520592] ata1.00: 1953525168 sectors, multi 16: LBA48 NCQ (depth 31/32)
    [   19.958671] ata2.00: qc timeout (cmd 0xa1)
    [   19.958679] ata2.00: failed to IDENTIFY (I/O error, err_mask=0x4)
    [   19.958682] ata2: limiting SATA link speed to 1.5 Gbps
    [   20.269167] ata2: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
    [   25.590680] ata1.00: qc timeout (cmd 0x27)
    [   25.590687] ata1.00: failed to read native max address (err_mask=0x4)
    [   25.590689] ata1.00: HPA support seems broken, skipping HPA handling
    [   25.590691] ata1.00: revalidation failed (errno=-5)
    [   25.590741] ata1: limiting SATA link speed to 3.0 Gbps
    [   25.590743] ata1.00: limiting speed to UDMA/133IO3
    [   25.901171] ata1: SATA link up 3.0 Gbps (SStatus 123 SControl 320)
    [   40.950718] ata1.00: qc timeout (cmd 0xef)
    [   40.950724] ata1.00: failed to set xfermode (err_mask=0x4)
    [   40.950777] ata1.00: disabled
    [   40.950790] ata1: hard resetting link
    [   41.261221] ata1: SATA link up 3.0 Gbps (SStatus 123 SControl 320)
    [   41.261230] ata1: EH complete
    [   50.678741] ata2.00: qc timeout (cmd 0xa1)
    [   50.678749] ata2.00: failed to IDENTIFY (I/O error, err_mask=0x4)
    [   50.989249] ata2: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
    As you can see ata1 is HDD ata2 is probably NVME SSD or maybe cddrive but it is not getting detected due to above errors.
    Now with disconnected NVME SSD:

    Code:
    root@live> mdadm --detail-platform
    Platform : Intel(R) Rapid Storage Technology
            Version : 14.8.0.2377
        RAID Levels :
        Chunk Sizes : 4k 8k 16k 32k 64k 128k
        2TB volumes : supported
          2TB disks : supported
          Max Disks : 7
        Max Volumes : 2 per array, 4 per controller
     I/O Controller : /sys/devices/pci0000:00/0000:00:17.0 (SATA)
              Port1 : - non-disk device (TSSTcorp CDDVDW SU-228GB) -
              Port0 : /dev/sda (JR10004M09SMLF)
    Now both HDD and cd drive are getting detected in RAID mode.
    I know you can use AHCI with BIOS 2.11 up in linux,but if you do use dual boot with Windows you won't be able to install major
    Windows updates like 1607 due to BSOD 0xc0000225 "winload.efi missing or corrupt".
    Believe me I have tried to do it. BIOS in G752vy does not properly present NVME SSD to the system.
    One symptom of this is BIOS not showing the name of NVME SSD in F12 BootUp Menu, for SSD it will just display "Windows Boot Manager", but for HDD it will display "Windows Boot Manager PO:HGST HTS721010A9E630".
    But in Raid mode you get both names for SSD and HDD in Boot Menu. Check it!
    The G752 bios does not recognize the SSD in the proper way. Asus know about it, because I reported this problem many times to their support. Up to this day there is no fix. Windows
    also has problems installing on this laptop when SSD is in. When you load a IRST RAID driver(old F6 option) in Windows Setup it will BSOD IRQ_NOT_LESS_OR_EQUAL or WATCHDOG_VIOLATON. So far ASUS support recomended, that I install from bootable usb and then install IRST RAID driver, because installing Windows from cddrive will casuse BSODs. Buy saying that, support admited they know about the problem, but I do not think support is doing anything to fix it.
    Here is a report from ASUS-Samsung conference calling each other names and blaiming each other, because of that problem. But it is the problem with every NVME SSD and G752!

  8. #8
    Join Date
    Nov 2016
    Beans
    3

    Angry Re: Can't see SSD on ASUS G752

    Quote Originally Posted by pino-silvaggio View Post
    Asus updated their BIOS for g752vt and now support AHCI. I guess g752vy will be next.Linux should now be able to see the drives.
    But it also should see it in IRST Raid mode. I fiddled with this and it seems disconnecting NVME SSD physically from laptop and linux sees the HDD and internal cd drive right away.
    With SSD connected and Raid mode in BIOS. There are Samsung 950Pro and HGST HTS721010A9E630 and TSSTcorp CDDVDW SU-228GB connected to IRST Raid in JBOD mode, the Samsung 950Pro does not get detected! This is with 16.10.
    1. Open terminal.
    2. su [enter]
    3. mdadm --detail-platform
    Platform : Intel(R) Rapid Storage Technology
    Version : 14.8.0.2377
    RAID Levels :
    Chunk Sizes : 4k 8k 16k 32k 64k 128k
    2TB volumes : supported
    2TB disks : supported
    Max Disks : 7
    Max Volumes : 2 per array, 4 per controller
    I/O Controller : /sys/devices/pci0000:00/0000:00:17.0 (SATA)
    Port0 : - no device attached -
    Port1 : - no device attached - <= should see drives here, but none are present, which is total screwup by ASUS.

    Problems with ata driver from dmesg:
    Code:
    [    9.206647] ata2.00: qc timeout (cmd 0xa1)
    [    9.206655] ata2.00: failed to IDENTIFY (I/O error, err_mask=0x4)
    [    9.206670] ata1.00: qc timeout (cmd 0xef)
    [    9.206677] ata1.00: failed to enable AA (error_mask=0x4)
    [    9.517319] ata1: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
    [    9.517343] ata2: SATA link up 1.5 Gbps (SStatus 113 SControl 300)
    [    9.520588] ata1.00: ATA-8: HGST HTS721010A9E630, JB0OA3J0, max UDMA/133
    [    9.520592] ata1.00: 1953525168 sectors, multi 16: LBA48 NCQ (depth 31/32)
    [   19.958671] ata2.00: qc timeout (cmd 0xa1)
    [   19.958679] ata2.00: failed to IDENTIFY (I/O error, err_mask=0x4)
    [   19.958682] ata2: limiting SATA link speed to 1.5 Gbps
    [   20.269167] ata2: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
    [   25.590680] ata1.00: qc timeout (cmd 0x27)
    [   25.590687] ata1.00: failed to read native max address (err_mask=0x4)
    [   25.590689] ata1.00: HPA support seems broken, skipping HPA handling
    [   25.590691] ata1.00: revalidation failed (errno=-5)
    [   25.590741] ata1: limiting SATA link speed to 3.0 Gbps
    [   25.590743] ata1.00: limiting speed to UDMA/133:PIO3
    [   25.901171] ata1: SATA link up 3.0 Gbps (SStatus 123 SControl 320)
    [   40.950718] ata1.00: qc timeout (cmd 0xef)
    [   40.950724] ata1.00: failed to set xfermode (err_mask=0x4)
    [   40.950777] ata1.00: disabled
    [   40.950790] ata1: hard resetting link
    [   41.261221] ata1: SATA link up 3.0 Gbps (SStatus 123 SControl 320)
    [   41.261230] ata1: EH complete
    [   50.678741] ata2.00: qc timeout (cmd 0xa1)
    [   50.678749] ata2.00: failed to IDENTIFY (I/O error, err_mask=0x4)
    [   50.989249] ata2: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
    As you can see ata1 is HDD ata2 is probably NVME SSD or maybe cddrive but it is not getting detected due to above errors.
    Now with disconnected NVME SSD:

    Code:
    root@live> mdadm --detail-platform
    Platform : Intel(R) Rapid Storage Technology
            Version : 14.8.0.2377
        RAID Levels :
        Chunk Sizes : 4k 8k 16k 32k 64k 128k
        2TB volumes : supported
          2TB disks : supported
          Max Disks : 7
        Max Volumes : 2 per array, 4 per controller
     I/O Controller : /sys/devices/pci0000:00/0000:00:17.0 (SATA)
              Port1 : - non-disk device (TSSTcorp CDDVDW SU-228GB) -
              Port0 : /dev/sda (JR10004M09SMLF)
    Now both HDD and cd drive are getting detected in RAID mode.
    I know you can use AHCI with BIOS 2.11 up in linux,but if you do use dual boot with Windows you won't be able to install major
    Windows updates like 1607 due to BSOD 0xc0000225 "winload.efi missing or corrupt".
    Believe me I have tried to do it. BIOS in G752vy does not properly present NVME SSD to the system.
    One symptom of this is BIOS not showing the name of NVME SSD in F12 BootUp Menu, for SSD it will just display "Windows Boot Manager", but for HDD it will display "Windows Boot Manager PO:HGST HTS721010A9E630".
    But in Raid mode you get both names for SSD and HDD in Boot Menu. Check it!
    The G752 bios does not recognize the SSD in the proper way. Asus know about it, because I reported this problem many times to their support. Up to this day there is no fix. Windows
    also has problems installing on this laptop when SSD is in. When you load a IRST RAID driver(old F6 option) in Windows Setup it will BSOD IRQ_NOT_LESS_OR_EQUAL or WATCHDOG_VIOLATON. So far ASUS support recomended, that I install from bootable usb and then install IRST RAID driver, because installing Windows from cddrive will casuse BSODs. Buy saying that, support admited they know about the problem, but I do not think support is doing anything to fix it.
    Here is a report from ASUS-Samsung conference calling each other names and blaiming each other, because of that problem. But it is the problem with every NVME SSD and G752!
    Last edited by s-byczkowski; December 19th, 2016 at 10:29 AM.

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