Ubuntu 14.04 USB 3.0 ports not recognizing USB 3.0 external hard disk

[Rahul_Thakar]

Hi Experts,

I am now to Ubuntu. Please help.

I have dell Inspiron 15 3537. and I believe its Intel motherboard.

If I attached my usb 3 hard drive in usb 3 port, then I am not getting any message in dmesg and its not getting recognize.

but if I plug into usb 2 port its works fine and I am getting below message in dmesg.

[  747.284392] usb 1-1.3: new high-speed USB device number 7 using ehci-pci
[  747.466591] usb 1-1.3: New USB device found, idVendor=0bc2, idProduct=50a1
[  747.466601] usb 1-1.3: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[  747.466606] usb 1-1.3: Product: FA GoFlex Desk
[  747.466610] usb 1-1.3: Manufacturer: Seagate
[  747.466613] usb 1-1.3: SerialNumber: NA0L4ND5
[  747.519977] usb-storage 1-1.3:1.0: USB Mass Storage device detected
[  747.520020] scsi4 : usb-storage 1-1.3:1.0
[  747.520069] usbcore: registered new interface driver usb-storage
[  748.519226] scsi 4:0:0:0: Direct-Access     Seagate  FA GoFlex Desk   0D12 PQ: 0 ANSI: 0
[  748.519902] sd 4:0:0:0: Attached scsi generic sg3 type 0
[  748.520339] sd 4:0:0:0: [sdc] 3907029167 512-byte logical blocks: (2.00 TB/1.81 TiB)
[  748.521586] sd 4:0:0:0: [sdc] Write Protect is off
[  748.521595] sd 4:0:0:0: [sdc] Mode Sense: 23 00 00 00
[  748.527486] sd 4:0:0:0: [sdc] No Caching mode page found
[  748.527500] sd 4:0:0:0: [sdc] Assuming drive cache: write through
[  748.531449] sd 4:0:0:0: [sdc] No Caching mode page found
[  748.531453] sd 4:0:0:0: [sdc] Assuming drive cache: write through
[  748.552357]  sdc: sdc1
[  748.552364] sdc: p1 size 3907040067 extends beyond EOD, enabling native capacity
[  748.555208] sd 4:0:0:0: [sdc] No Caching mode page found
[  748.555212] sd 4:0:0:0: [sdc] Assuming drive cache: write through
[  748.558332]  sdc: sdc1
[  748.558337] sdc: p1 size 3907040067 extends beyond EOD, truncated
[  748.561706] sd 4:0:0:0: [sdc] No Caching mode page found
[  748.561709] sd 4:0:0:0: [sdc] Assuming drive cache: write through
[  748.561712] sd 4:0:0:0: [sdc] Attached SCSI disk

Thanks in advance.

Regards,
Rahul

[Rahul_Thakar]

Additional information if I plug ubs 2 device in usb 3 port then it get recognize I get following message

[ 2431.471386] usb 2-2: new full-speed USB device number 3 using xhci_hcd
[ 2431.490133] usb 2-2: New USB device found, idVendor=046d, idProduct=c52f
[ 2431.490143] usb 2-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 2431.490148] usb 2-2: Product: USB Receiver
[ 2431.490152] usb 2-2: Manufacturer: Logitech
[ 2431.492597] input: Logitech USB Receiver as /devices/pci0000:00/0000:00:14.0/usb2/2-2/2-2:1.0/input/input16
[ 2431.492986] hid-generic 0003:046D:C52F.0003: input,hidraw0: USB HID v1.11 Mouse [Logitech USB Receiver] on usb-0000:00:14.0-2/input0
[ 2431.495488] input: Logitech USB Receiver as /devices/pci0000:00/0000:00:14.0/usb2/2-2/2-2:1.1/input/input17
[ 2431.495835] hid-generic 0003:046D:C52F.0004: input,hiddev0,hidraw1: USB HID v1.11 Device [Logitech USB Receiver] on usb-0000:00:14.0-2/input1

so USB2->USB2 works fine
USB3->USB2 Works fine
USB3->USB2 works fine
USB3->USB3 does not work... and this is issue.

Please help.

Regards,
Rahul

[giandnt]

same problem to me! any help?

[keith-k]

Additional information if I plug ubs 2 device in usb 3 port then it get recognize I get following message


so USB2->USB2 works fine
USB3->USB2 Works fine
USB3->USB2 works fine
USB3->USB3 does not work... and this is issue.

Rahul

Exactly same. Clean installs Ubuntu 14.04 64bit. (Alienware x-51 and HP Pavilion)

[sadafrasheed]

Same issue. HP Envy 6 and WD Passport. Has anyone found a fix for that?

Exactly same. Clean installs Ubuntu 14.04 64bit. (Alienware x-51 and HP Pavilion)

[mfreyt]

Exactly same issue here. Clean install of 14.04. If I connect my LACIE as a USB 2.0 device it just works properly. If I connect it to USB 3.0, its not gonna be recognized.... Any help appreciated...Thank you in advance....

[Jafix]

Same Problem here.
Worth to mention: no Problems on Ubuntu Gnomeshell which i had till today...

[davidvandoren]

At start-up push the delete button and enter the bios.

Go to the advanced menu. Go to usb configuration and change the xHCI mode from enabled to disabled.
Set the EHCI Hand-off to enabled.
Legacy usb support enabled

Safe changes and reboot.

See if it works now.

[duub]

This did not correct the problem for me either - ASUS N56VJ on Ubuntu GNOME 14.04 64bit - also a clean install

[neelson2]

Same here and the suggestion above also didn't help.

Please use https://bugs.launchpad.net/ubuntu/+bug/1242321 to mention solutions.