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Thread: Ubuntu 14.04 USB 3.0 ports not recognizing USB 3.0 external hard disk

  1. #1
    Join Date
    Apr 2014
    Beans
    2

    Ubuntu 14.04 USB 3.0 ports not recognizing USB 3.0 external hard disk

    Hi Experts,

    I am now to Ubuntu. Please help.

    I have dell Inspiron 15 3537. and I believe its Intel motherboard.

    If I attached my usb 3 hard drive in usb 3 port, then I am not getting any message in dmesg and its not getting recognize.

    but if I plug into usb 2 port its works fine and I am getting below message in dmesg.

    Code:
    [  747.284392] usb 1-1.3: new high-speed USB device number 7 using ehci-pci
    [  747.466591] usb 1-1.3: New USB device found, idVendor=0bc2, idProduct=50a1
    [  747.466601] usb 1-1.3: New USB device strings: Mfr=2, Product=3, SerialNumber=1
    [  747.466606] usb 1-1.3: Product: FA GoFlex Desk
    [  747.466610] usb 1-1.3: Manufacturer: Seagate
    [  747.466613] usb 1-1.3: SerialNumber: NA0L4ND5
    [  747.519977] usb-storage 1-1.3:1.0: USB Mass Storage device detected
    [  747.520020] scsi4 : usb-storage 1-1.3:1.0
    [  747.520069] usbcore: registered new interface driver usb-storage
    [  748.519226] scsi 4:0:0:0: Direct-Access     Seagate  FA GoFlex Desk   0D12 PQ: 0 ANSI: 0
    [  748.519902] sd 4:0:0:0: Attached scsi generic sg3 type 0
    [  748.520339] sd 4:0:0:0: [sdc] 3907029167 512-byte logical blocks: (2.00 TB/1.81 TiB)
    [  748.521586] sd 4:0:0:0: [sdc] Write Protect is off
    [  748.521595] sd 4:0:0:0: [sdc] Mode Sense: 23 00 00 00
    [  748.527486] sd 4:0:0:0: [sdc] No Caching mode page found
    [  748.527500] sd 4:0:0:0: [sdc] Assuming drive cache: write through
    [  748.531449] sd 4:0:0:0: [sdc] No Caching mode page found
    [  748.531453] sd 4:0:0:0: [sdc] Assuming drive cache: write through
    [  748.552357]  sdc: sdc1
    [  748.552364] sdc: p1 size 3907040067 extends beyond EOD, enabling native capacity
    [  748.555208] sd 4:0:0:0: [sdc] No Caching mode page found
    [  748.555212] sd 4:0:0:0: [sdc] Assuming drive cache: write through
    [  748.558332]  sdc: sdc1
    [  748.558337] sdc: p1 size 3907040067 extends beyond EOD, truncated
    [  748.561706] sd 4:0:0:0: [sdc] No Caching mode page found
    [  748.561709] sd 4:0:0:0: [sdc] Assuming drive cache: write through
    [  748.561712] sd 4:0:0:0: [sdc] Attached SCSI disk
    Thanks in advance.

    Regards,
    Rahul

  2. #2
    Join Date
    Apr 2014
    Beans
    2

    Re: Ubuntu 14.04 USB 3.0 ports not recognizing USB 3.0 external hard disk

    Additional information if I plug ubs 2 device in usb 3 port then it get recognize I get following message

    Code:
    [ 2431.471386] usb 2-2: new full-speed USB device number 3 using xhci_hcd
    [ 2431.490133] usb 2-2: New USB device found, idVendor=046d, idProduct=c52f
    [ 2431.490143] usb 2-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
    [ 2431.490148] usb 2-2: Product: USB Receiver
    [ 2431.490152] usb 2-2: Manufacturer: Logitech
    [ 2431.492597] input: Logitech USB Receiver as /devices/pci0000:00/0000:00:14.0/usb2/2-2/2-2:1.0/input/input16
    [ 2431.492986] hid-generic 0003:046D:C52F.0003: input,hidraw0: USB HID v1.11 Mouse [Logitech USB Receiver] on usb-0000:00:14.0-2/input0
    [ 2431.495488] input: Logitech USB Receiver as /devices/pci0000:00/0000:00:14.0/usb2/2-2/2-2:1.1/input/input17
    [ 2431.495835] hid-generic 0003:046D:C52F.0004: input,hiddev0,hidraw1: USB HID v1.11 Device [Logitech USB Receiver] on usb-0000:00:14.0-2/input1
    so USB2->USB2 works fine
    USB3->USB2 Works fine
    USB3->USB2 works fine
    USB3->USB3 does not work... and this is issue.

    Please help.

    Regards,
    Rahul

  3. #3
    Join Date
    Feb 2012
    Beans
    1

    Re: Ubuntu 14.04 USB 3.0 ports not recognizing USB 3.0 external hard disk

    same problem to me! any help?

  4. #4
    Join Date
    Aug 2013
    Beans
    9

    Re: Ubuntu 14.04 USB 3.0 ports not recognizing USB 3.0 external hard disk

    Quote Originally Posted by Rahul_Thakar View Post
    Additional information if I plug ubs 2 device in usb 3 port then it get recognize I get following message


    so USB2->USB2 works fine
    USB3->USB2 Works fine
    USB3->USB2 works fine
    USB3->USB3 does not work... and this is issue.

    Rahul
    Exactly same. Clean installs Ubuntu 14.04 64bit. (Alienware x-51 and HP Pavilion)

  5. #5
    Join Date
    Jan 2009
    Beans
    16

    Re: Ubuntu 14.04 USB 3.0 ports not recognizing USB 3.0 external hard disk

    Same issue. HP Envy 6 and WD Passport. Has anyone found a fix for that?

    Quote Originally Posted by keith-k View Post
    Exactly same. Clean installs Ubuntu 14.04 64bit. (Alienware x-51 and HP Pavilion)

  6. #6
    Join Date
    Jul 2011
    Beans
    1

    Re: Ubuntu 14.04 USB 3.0 ports not recognizing USB 3.0 external hard disk

    Exactly same issue here. Clean install of 14.04. If I connect my LACIE as a USB 2.0 device it just works properly. If I connect it to USB 3.0, its not gonna be recognized.... Any help appreciated...Thank you in advance....

  7. #7
    Join Date
    Feb 2013
    Beans
    1

    Re: Ubuntu 14.04 USB 3.0 ports not recognizing USB 3.0 external hard disk

    Same Problem here.
    Worth to mention: no Problems on Ubuntu Gnomeshell which i had till today...

  8. #8

    Re: Ubuntu 14.04 USB 3.0 ports not recognizing USB 3.0 external hard disk

    At start-up push the delete button and enter the bios.

    Go to the advanced menu. Go to usb configuration and change the xHCI mode from enabled to disabled.
    Set the EHCI Hand-off to enabled.
    Legacy usb support enabled

    Safe changes and reboot.

    See if it works now.
    Linux into the classroom NOW!
    http://www.taiwan-taipei.com

  9. #9
    Join Date
    Jun 2014
    Beans
    1

    Re: Ubuntu 14.04 USB 3.0 ports not recognizing USB 3.0 external hard disk

    This did not correct the problem for me either - ASUS N56VJ on Ubuntu GNOME 14.04 64bit - also a clean install

  10. #10
    Join Date
    Aug 2013
    Beans
    9

    Re: Ubuntu 14.04 USB 3.0 ports not recognizing USB 3.0 external hard disk

    Same here and the suggestion above also didn't help.

    Please use https://bugs.launchpad.net/ubuntu/+bug/1242321 to mention solutions.
    Last edited by neelson2; July 2nd, 2014 at 07:18 PM.

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