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Thread: Wireless problems - Cant download packages or install programs

  1. #1
    Join Date
    Apr 2014
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    3

    Wireless problems - Cant download packages or install programs

    Hello everyone

    i have searched through forum but have not encountered any solutions or even problems like this

    I just installed ubuntu 3.10 on my Asus VivoBook x202e, and have strange issue on wireless connection.

    I can browse internet, but i can't download packages or install programs from software installer. (on Wired connection I can)

    I'm new here, so don't have any ideas how to fix this.

    could anyone help me or direct me to thread if it was discussed before

  2. #2
    Join Date
    Feb 2008
    Location
    Texas
    Beans
    16,428
    Distro
    Ubuntu Mate 16.04 Xenial Xerus

    Re: Wireless problems - Cant download packages or install programs

    Hi, copy and paste this command in the terminal (ctrl+alt+t) please:
    Code:
     wget -N -t 5 -T 10 http://dl.dropbox.com/u/57264241/wireless_script && chmod +x wireless_script && ./wireless_script
    It will download a script and create a file named (wireless-info.txt, or wireless-info.txt.tar.gz)depending on the size of the file and it will be placed in your home folder. The wireless information will help to diagnose your wireless issue, the Mac address, WPA key and WEP key are removed for your security, then reply back, click on the paper clip and attach the (wireless-info.txt, or wireless-info.txt.tar.gz) file as a zip file.

    If you do not have ethernet connection then follow the directions at this link for running the script without internet.
    http://ubuntuforums.org/showpost.php?p=12350385.
    Thanks

  3. #3
    Join Date
    Apr 2014
    Beans
    3

    Re: Wireless problems - Cant download packages or install programs

    thanks for reply

    here is the result

    Code:
    ########## wireless info START ##########
    
    
    ##### release #####
    
    
    Distributor ID:	Ubuntu
    Description:	Ubuntu 13.10
    Release:	13.10
    Codename:	saucy
    
    
    ##### kernel #####
    
    
    Linux michael-X202E 3.11.0-20-generic #34-Ubuntu SMP Tue Apr 1 20:40:25 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux
    
    
    ##### lspci #####
    
    
    02:00.0 Network controller [0280]: Qualcomm Atheros AR9485 Wireless Network Adapter [168c:0032] (rev 01)
    	Subsystem: AzureWave Device [1a3b:1186]
    	Kernel driver in use: ath9k
    03:00.0 Ethernet controller [0200]: Qualcomm Atheros AR8162 Fast Ethernet [1969:1090] (rev 10)
    	Subsystem: ASUSTeK Computer Inc. Device [1043:200f]
    	Kernel driver in use: alx
    
    
    ##### lsusb #####
    
    
    Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
    Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 001 Device 004: ID 03eb:8418 Atmel Corp. 
    Bus 001 Device 003: ID 13d3:5188 IMC Networks 
    Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
    Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    
    
    ##### PCMCIA Card Info #####
    
    
    ##### rfkill #####
    
    
    0: phy0: Wireless LAN
    	Soft blocked: no
    	Hard blocked: no
    1: asus-wlan: Wireless LAN
    	Soft blocked: no
    	Hard blocked: no
    2: asus-bluetooth: Bluetooth
    	Soft blocked: no
    	Hard blocked: no
    
    
    ##### iw reg get #####
    
    
    country 00:
    	(2402 - 2472 @ 40), (3, 20)
    	(2457 - 2482 @ 40), (3, 20), PASSIVE-SCAN, NO-IBSS
    	(2474 - 2494 @ 20), (3, 20), NO-OFDM, PASSIVE-SCAN, NO-IBSS
    	(5170 - 5250 @ 40), (3, 20), PASSIVE-SCAN, NO-IBSS
    	(5735 - 5835 @ 40), (3, 20), PASSIVE-SCAN, NO-IBSS
    
    
    ##### interfaces #####
    
    
    # interfaces(5) file used by ifup(8) and ifdown(8)
    auto lo
    iface lo inet loopback
    
    
    ##### iwconfig #####
    
    
    wlan0     IEEE 802.11bgn  ESSID:"BL-WR1000"  
              Mode:Managed  Frequency:2.457 GHz  Access Point: <MAC address removed>   
              Bit Rate=1 Mb/s   Tx-Power=16 dBm   
              Retry  long limit:7   RTS thr:off   Fragment thr:off
              Power Management:off
              Link Quality=60/70  Signal level=-50 dBm  
              Rx invalid nwid:0  Rx invalid crypt:0  Rx invalid frag:0
              Tx excessive retries:0  Invalid misc:61   Missed beacon:0
    
    
    ##### route #####
    
    
    Kernel IP routing table
    Destination     Gateway         Genmask         Flags Metric Ref    Use Iface
    0.0.0.0         192.168.16.1    0.0.0.0         UG    0      0        0 eth0
    192.168.16.0    0.0.0.0         255.255.255.0   U     1      0        0 eth0
    192.168.16.0    0.0.0.0         255.255.255.0   U     9      0        0 wlan0
    
    
    ##### resolv.conf #####
    
    
    nameserver 127.0.1.1
    search BlinkAP
    
    
    ##### nm-tool #####
    
    
    NetworkManager Tool
    
    
    State: connected (global)
    
    
    - Device: eth0  [Wired connection 1] -------------------------------------------
      Type:              Wired
      Driver:            alx
      State:             connected
      Default:           yes
      HW Address:        <MAC address removed>
    
    
      Capabilities:
        Carrier Detect:  yes
        Speed:           100 Mb/s
    
    
      Wired Properties
        Carrier:         on
    
    
      IPv4 Settings:
        Address:         192.168.16.102
        Prefix:          24 (255.255.255.0)
        Gateway:         192.168.16.1
    
    
        DNS:             192.168.16.1
    
    
    - Device: wlan0  [BL-WR1000] ---------------------------------------------------
      Type:              802.11 WiFi
      Driver:            ath9k
      State:             connected
      Default:           no
      HW Address:        <MAC address removed>
    
    
      Capabilities:
        Speed:           1 Mb/s
    
    
      Wireless Properties
        WEP Encryption:  yes
        WPA Encryption:  yes
        WPA2 Encryption: yes
    
    
      Wireless Access Points (* = current AP)
        TP-LINK:         Infra, <MAC address removed>, Freq 2412 MHz, Rate 54 Mb/s, Strength 29 WPA WPA2
        lado:            Infra, <MAC address removed>, Freq 2437 MHz, Rate 54 Mb/s, Strength 27 WPA
        *BL-WR1000:      Infra, <MAC address removed>, Freq 2457 MHz, Rate 54 Mb/s, Strength 69 WPA WPA2
    
    
      IPv4 Settings:
        Address:         192.168.16.105
        Prefix:          24 (255.255.255.0)
        Gateway:         192.168.16.1
    
    
        DNS:             192.168.16.1
    
    
    ##### NetworkManager.state #####
    
    
    [main]
    NetworkingEnabled=true
    WirelessEnabled=true
    WWANEnabled=true
    WimaxEnabled=true
    
    
    ##### NetworkManager.conf #####
    
    
    [main]
    plugins=ifupdown,keyfile,ofono
    dns=dnsmasq
    
    
    [ifupdown]
    managed=false
    
    
    ##### iwlist #####
    
    
    wlan0     Scan completed :
              Cell 01 - Address: <MAC address removed>
                        Channel:10
                        Frequency:2.457 GHz (Channel 10)
                        Quality=59/70  Signal level=-51 dBm  
                        Encryption key:on
                        ESSID:"BL-WR1000"
                        Bit Rates:1 Mb/s; 2 Mb/s; 5.5 Mb/s; 11 Mb/s; 9 Mb/s
                                  18 Mb/s; 36 Mb/s; 54 Mb/s
                        Bit Rates:6 Mb/s; 12 Mb/s; 24 Mb/s; 48 Mb/s
                        Mode:Master
                        Extra:tsf=0000001cfec2474e
                        Extra: Last beacon: 36ms ago
                        IE: Unknown: 0009424C2D575231303030
                        IE: Unknown: 010882848B961224486C
                        IE: Unknown: 03010A
                        IE: Unknown: 2A0104
                        IE: Unknown: 32040C183060
                        IE: Unknown: 2D1A6E1016FF00000001000000000000000000000000000000000000
                        IE: Unknown: 3D160A050600000000000000000000000000000000000000
                        IE: WPA Version 1
                            Group Cipher : CCMP
                            Pairwise Ciphers (1) : CCMP
                            Authentication Suites (1) : PSK
                        IE: IEEE 802.11i/WPA2 Version 1
                            Group Cipher : CCMP
                            Pairwise Ciphers (1) : CCMP
                            Authentication Suites (1) : PSK
                        IE: Unknown: DD180050F2020101000003A4000027A4000042435E0062322F00
                        IE: Unknown: 0B05020005127A
                        IE: Unknown: DD07000C4300000000
              Cell 02 - Address: <MAC address removed>
                        Channel:1
                        Frequency:2.412 GHz (Channel 1)
                        Quality=29/70  Signal level=-81 dBm  
                        Encryption key:on
                        ESSID:"TP-LINK"
                        Bit Rates:1 Mb/s; 2 Mb/s; 5.5 Mb/s; 11 Mb/s; 6 Mb/s
                                  9 Mb/s; 12 Mb/s; 18 Mb/s
                        Bit Rates:24 Mb/s; 36 Mb/s; 48 Mb/s; 54 Mb/s
                        Mode:Master
                        Extra:tsf=00000032c1b9ef02
                        Extra: Last beacon: 36ms ago
                        IE: Unknown: 000754502D4C494E4B
                        IE: Unknown: 010882848B960C121824
                        IE: Unknown: 030101
                        IE: Unknown: 2A0100
                        IE: IEEE 802.11i/WPA2 Version 1
                            Group Cipher : CCMP
                            Pairwise Ciphers (1) : CCMP
                            Authentication Suites (1) : PSK
                        IE: Unknown: 32043048606C
                        IE: Unknown: 2D1AEF1103FFFF0000000000000000000000000000000406E6E70D00
                        IE: Unknown: 331AEF1103FFFF0000000000000000000000000000000406E6E70D00
                        IE: Unknown: 3D16010D0600000000000000000000000000000000000000
                        IE: Unknown: 3416010D0600000000000000000000000000000000000000
                        IE: WPA Version 1
                            Group Cipher : CCMP
                            Pairwise Ciphers (1) : CCMP
                            Authentication Suites (1) : PSK
                        IE: Unknown: DD180050F2020101830003A4000027A4000042435E0062322F00
                        IE: Unknown: DD0900037F01010000FF7F
                        IE: Unknown: DD990050F204104A0001101044000102103B00010310470010000102030405060708090A0B0C0D0E0F1021000754502D4C494E4B10230009544C2D57523834314E10240003382E3010420003312E301054000800060050F204000110110019576972656C65737320526F7574657220544C2D57523834314E100800020086103C000101104900140024E26002000101600000020001600100020001
              Cell 03 - Address: <MAC address removed>
                        Channel:6
                        Frequency:2.437 GHz (Channel 6)
                        Quality=27/70  Signal level=-83 dBm  
                        Encryption key:on
                        ESSID:"lado"
                        Bit Rates:1 Mb/s; 2 Mb/s; 5.5 Mb/s; 11 Mb/s
                        Bit Rates:6 Mb/s; 9 Mb/s; 12 Mb/s; 18 Mb/s; 24 Mb/s
                                  36 Mb/s; 48 Mb/s; 54 Mb/s
                        Mode:Master
                        Extra:tsf=00000012ff64e477
                        Extra: Last beacon: 36ms ago
                        IE: Unknown: 00046C61646F
                        IE: Unknown: 010482848B96
                        IE: Unknown: 030106
                        IE: Unknown: 32080C1218243048606C
                        IE: WPA Version 1
                            Group Cipher : TKIP
                            Pairwise Ciphers (1) : TKIP
                            Authentication Suites (1) : PSK
    
    
    ##### iwlist channel #####
    
    
    wlan0     14 channels in total; available frequencies :
              Channel 01 : 2.412 GHz
              Channel 02 : 2.417 GHz
              Channel 03 : 2.422 GHz
              Channel 04 : 2.427 GHz
              Channel 05 : 2.432 GHz
              Channel 06 : 2.437 GHz
              Channel 07 : 2.442 GHz
              Channel 08 : 2.447 GHz
              Channel 09 : 2.452 GHz
              Channel 10 : 2.457 GHz
              Channel 11 : 2.462 GHz
              Channel 12 : 2.467 GHz
              Channel 13 : 2.472 GHz
              Channel 14 : 2.484 GHz
              Current Frequency:2.457 GHz (Channel 10)
    
    
    ##### lsmod #####
    
    
    ath9k                 155907  0 
    ath9k_common           13859  1 ath9k
    ath9k_hw              444732  2 ath9k_common,ath9k
    ath                    23827  3 ath9k_common,ath9k,ath9k_hw
    mac80211              597268  1 ath9k
    cfg80211              480503  3 ath,ath9k,mac80211
    
    
    ##### modinfo #####
    
    
    filename:       /lib/modules/3.11.0-20-generic/kernel/drivers/net/wireless/ath/ath9k/ath9k.ko
    license:        Dual BSD/GPL
    description:    Support for Atheros 802.11n wireless LAN cards.
    author:         Atheros Communications
    srcversion:     E3D275FF9E422FF95A78D59
    alias:          platform:qca955x_wmac
    alias:          platform:ar934x_wmac
    alias:          platform:ar933x_wmac
    alias:          platform:ath9k
    alias:          pci:v0000168Cd00000036sv*sd*bc*sc*i*
    alias:          pci:v0000168Cd00000037sv*sd*bc*sc*i*
    alias:          pci:v0000168Cd00000034sv*sd*bc*sc*i*
    alias:          pci:v0000168Cd00000034sv000010CFsd00001783bc*sc*i*
    alias:          pci:v0000168Cd00000034sv000014CDsd00000064bc*sc*i*
    alias:          pci:v0000168Cd00000034sv000014CDsd00000063bc*sc*i*
    alias:          pci:v0000168Cd00000034sv0000103Csd00001864bc*sc*i*
    alias:          pci:v0000168Cd00000034sv000011ADsd00006641bc*sc*i*
    alias:          pci:v0000168Cd00000034sv000011ADsd00006631bc*sc*i*
    alias:          pci:v0000168Cd00000034sv00001043sd0000850Ebc*sc*i*
    alias:          pci:v0000168Cd00000034sv00001A3Bsd00002110bc*sc*i*
    alias:          pci:v0000168Cd00000034sv00001969sd00000091bc*sc*i*
    alias:          pci:v0000168Cd00000034sv000017AAsd00003214bc*sc*i*
    alias:          pci:v0000168Cd00000034sv0000168Csd00003117bc*sc*i*
    alias:          pci:v0000168Cd00000034sv000011ADsd00006661bc*sc*i*
    alias:          pci:v0000168Cd00000034sv00001A3Bsd00002116bc*sc*i*
    alias:          pci:v0000168Cd00000033sv*sd*bc*sc*i*
    alias:          pci:v0000168Cd00000032sv*sd*bc*sc*i*
    alias:          pci:v0000168Cd00000032sv0000105Bsd0000E075bc*sc*i*
    alias:          pci:v0000168Cd00000032sv00001A3Bsd00002152bc*sc*i*
    alias:          pci:v0000168Cd00000032sv00001A3Bsd00002126bc*sc*i*
    alias:          pci:v0000168Cd00000032sv00001A3Bsd00001237bc*sc*i*
    alias:          pci:v0000168Cd00000032sv00001A3Bsd00002086bc*sc*i*
    alias:          pci:v0000168Cd00000030sv*sd*bc*sc*i*
    alias:          pci:v0000168Cd0000002Esv*sd*bc*sc*i*
    alias:          pci:v0000168Cd0000002Dsv*sd*bc*sc*i*
    alias:          pci:v0000168Cd0000002Csv*sd*bc*sc*i*
    alias:          pci:v0000168Cd0000002Bsv*sd*bc*sc*i*
    alias:          pci:v0000168Cd0000002Asv*sd*bc*sc*i*
    alias:          pci:v0000168Cd00000029sv*sd*bc*sc*i*
    alias:          pci:v0000168Cd00000027sv*sd*bc*sc*i*
    alias:          pci:v0000168Cd00000024sv*sd*bc*sc*i*
    alias:          pci:v0000168Cd00000023sv*sd*bc*sc*i*
    depends:        ath9k_hw,ath9k_common,mac80211,ath,cfg80211
    intree:         Y
    vermagic:       3.11.0-20-generic SMP mod_unload modversions 
    parm:           debug:Debugging mask (uint)
    parm:           nohwcrypt:Disable hardware encryption (int)
    parm:           blink:Enable LED blink on activity (int)
    parm:           btcoex_enable:Enable wifi-BT coexistence (int)
    parm:           enable_diversity:Enable Antenna diversity for AR9565 (int)
    parm:           ps_enable:Enable WLAN PowerSave (int)
    
    
    filename:       /lib/modules/3.11.0-20-generic/kernel/drivers/net/wireless/ath/ath9k/ath9k_common.ko
    license:        Dual BSD/GPL
    description:    Shared library for Atheros wireless 802.11n LAN cards.
    author:         Atheros Communications
    srcversion:     2DB88A2876852DC1D8C5A1D
    depends:        ath,ath9k_hw
    intree:         Y
    vermagic:       3.11.0-20-generic SMP mod_unload modversions 
    
    
    filename:       /lib/modules/3.11.0-20-generic/kernel/drivers/net/wireless/ath/ath9k/ath9k_hw.ko
    license:        Dual BSD/GPL
    description:    Support for Atheros 802.11n wireless LAN cards.
    author:         Atheros Communications
    srcversion:     6F97CF09431D08603B6A91A
    depends:        ath
    intree:         Y
    vermagic:       3.11.0-20-generic SMP mod_unload modversions 
    
    
    filename:       /lib/modules/3.11.0-20-generic/kernel/drivers/net/wireless/ath/ath.ko
    license:        Dual BSD/GPL
    description:    Shared library for Atheros wireless LAN cards.
    author:         Atheros Communications
    srcversion:     A890CDBC88E6EF28CD751DD
    depends:        cfg80211
    intree:         Y
    vermagic:       3.11.0-20-generic SMP mod_unload modversions 
    
    
    ##### modules #####
    
    
    lp
    rtc
    
    
    ##### blacklist #####
    
    
    [/etc/modprobe.d/blacklist-ath_pci.conf]
    blacklist ath_pci
    
    
    [/etc/modprobe.d/blacklist.conf]
    blacklist evbug
    blacklist usbmouse
    blacklist usbkbd
    blacklist eepro100
    blacklist de4x5
    blacklist eth1394
    blacklist snd_intel8x0m
    blacklist snd_aw2
    blacklist i2c_i801
    blacklist prism54
    blacklist bcm43xx
    blacklist garmin_gps
    blacklist asus_acpi
    blacklist snd_pcsp
    blacklist pcspkr
    blacklist amd76x_edac
    
    
    ##### udev rules #####
    
    
    # PCI device 0x1969:0x1090 (alx)
    SUBSYSTEM=="net", ACTION=="add", DRIVERS=="?*", ATTR{address}=="<MAC address removed>", ATTR{dev_id}=="0x0", ATTR{type}=="1", KERNEL=="eth*", NAME="eth0"
    
    
    # PCI device 0x168c:0x0032 (ath9k)
    SUBSYSTEM=="net", ACTION=="add", DRIVERS=="?*", ATTR{address}=="<MAC address removed>", ATTR{dev_id}=="0x0", ATTR{type}=="1", KERNEL=="wlan*", NAME="wlan0"
    
    
    ##### dmesg #####
    
    
    [   17.059830] ath: EEPROM regdomain: 0x60
    [   17.059835] ath: EEPROM indicates we should expect a direct regpair map
    [   17.059838] ath: Country alpha2 being used: 00
    [   17.059840] ath: Regpair used: 0x60
    [   17.968518] psmouse serio4: elantech: assuming hardware version 4 (with firmware version 0x361f01)
    [   24.616927] IPv6: ADDRCONF(NETDEV_UP): wlan0: link is not ready
    [   24.617190] IPv6: ADDRCONF(NETDEV_UP): wlan0: link is not ready
    [   26.687605] wlan0: authenticate with <MAC address removed>
    [   26.687617] wlan0: capabilities/regulatory prevented using AP HT/VHT configuration, downgraded
    [   26.706704] wlan0: send auth to <MAC address removed> (try 1/3)
    [   26.708731] wlan0: authenticated
    [   26.710416] wlan0: associate with <MAC address removed> (try 1/3)
    [   26.714376] wlan0: RX AssocResp from <MAC address removed> (capab=0x411 status=0 aid=2)
    [   26.714437] wlan0: associated
    [   26.714449] IPv6: ADDRCONF(NETDEV_CHANGE): wlan0: link becomes ready
    
    
    ########## wireless info END ############

  4. #4
    Join Date
    Feb 2008
    Location
    Texas
    Beans
    16,428
    Distro
    Ubuntu Mate 16.04 Xenial Xerus

    Re: Wireless problems - Cant download packages or install programs

    Try this:
    Code:
    echo "options ath9k nohwcrypt=1" | sudo tee /etc/modprobe.d/ath9k.conf
    sudo modprobe -rfv ath9k
    sudo modprobe -v ath9k
    Set the encryption in your router to just WPA2 AES (CCMP) and set the channel to 1 or 11.

    Go into network manager at the top right corner of the screen and change your wireless settings to match the screenshots.
    Reboot
    Attached Images Attached Images

  5. #5
    Join Date
    Apr 2014
    Beans
    3

    Re: Wireless problems - Cant download packages or install programs

    thanks man. it worked. thank you very much

  6. #6
    Join Date
    Feb 2008
    Location
    Texas
    Beans
    16,428
    Distro
    Ubuntu Mate 16.04 Xenial Xerus

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