Results 1 to 3 of 3

Thread: Help recovering old account

  1. #1
    Join Date
    Jan 2014

    Exclamation Help recovering old account

    I have a minor issue with the UbuntuForums at the moment. I had an account a while ago - rhss6-2011 with a generated password (from my own program) and after submitting a help ticket I was told if I used the same email address I used to register the account I would have the same username and everything...

    Well, I tried all three emails I use to "resend password" and none of them came back with an existing account...

    (Emails redacted)

    This being said, I STILL want to regain my old account but with the new security features and whatnot I have no idea how to continue from here... I'd really appreciate the help, and to any STAFF I'd be more than happy to answer security questions, email information, passwords, or whatever is needed to regain my account...

    Many thanks,
    Last edited by QIII; January 30th, 2014 at 04:37 PM. Reason: email addresses redacted

  2. #2
    Join Date
    Jul 2008
    The Left Coast of the USA

    Re: HELP recovering old account???

    Moved to RC
    Please read The Forum Rules and The Forum Posting Guidelines
    My Blog
    A thing discovered and kept to oneself must be discovered time and again by others. A thing discovered and shared with others need be discovered only the once.
    This universe is crazy. I'm going back to my own.

  3. #3
    Join Date
    Jun 2006
    Ubuntu 16.04 Xenial Xerus

    Re: Help recovering old account

    The vbulletin password means nothing - it is no longer used. The problem was that once you had used an email in Ubuntu One different from the one in the rhss6-2011 forum account, your Ubuntu One account was linked to this new forum account until such time as a forum admin unlinked the two. I'm not sure what you mean by resend password, but that wouldn't help.

    Anyway - this is all moot. Fortunately, the first email that you posted is the one that is registered to the rhss6-2011 account, which satisfies our security check. Although it has been edited out of your post to protect you from spammers, forum admins can still read the unedited version. In the circumstances, I was able to adjust configurations such that if you now log out of the forum and in again, you will do so to the rhss6-2011 account. You will not be able to post to this thread as rhss6-2011, but if you would kindly pm me from the rhss6-2011 account, that would help me to tie up a few loose ends.
    Ubuntu 16.04 Desktop Guide - Ubuntu 17.10 Desktop Guide - Forum Guide to BBCode - Using BBCode code tags - IRC #ubuntuforums

    Member: Not Canonical Team

    Please do not PM me about your forum account unless you have been asked to. The correct place to contact an admin about your account is here.

Tags for this Thread


Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts