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Thread: External HDD Problem

  1. #1
    Join Date
    Nov 2009
    Location
    South East Coast, USA
    Beans
    73
    Distro
    Ubuntu

    External HDD Problem

    I have an external HDD that weighs in at 3 TBs and connects to my Ubuntu 13.04 64-bit machine. It connected all well and good, the last time I plugged it in. Now it doesn't work so well. When I plug it in to m usb 3.0 port, I get nothing, as if it never existed and I see this when I punch in dsmeg:

    Code:
    [75228.652034] usb 3-1: new high-speed USB device number 2 using xhci_hcd[75228.701199] usb 3-1: New USB device found, idVendor=0480, idProduct=d010
    [75228.701211] usb 3-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
    [75228.701217] usb 3-1: Product: External USB 3.0
    [75228.701222] usb 3-1: Manufacturer: Toshiba
    [75228.701227] usb 3-1: SerialNumber: *****EDITED******
    [75229.499752] Initializing USB Mass Storage driver...
    [75229.499966] scsi5 : usb-storage 3-1:1.0
    [75229.500093] usbcore: registered new interface driver usb-storage
    [75229.500096] USB Mass Storage support registered.
    [75238.526531] scsi 5:0:0:0: Direct-Access     Toshiba  External USB 3.0 0201 PQ: 0 ANSI: 6
    [75238.528032] sd 5:0:0:0: Attached scsi generic sg2 type 0
    [75238.531138] sd 5:0:0:0: [sdb] Very big device. Trying to use READ CAPACITY(16).
    [75238.552454] sd 5:0:0:0: [sdb] 732566645 4096-byte logical blocks: (3.00 TB/2.72 TiB)
    [75238.552951] sd 5:0:0:0: [sdb] Write Protect is off
    [75238.552962] sd 5:0:0:0: [sdb] Mode Sense: 2b 00 00 00
    [75238.553366] sd 5:0:0:0: [sdb] Write cache: disabled, read cache: enabled, doesn't support DPO or FUA
    [75238.555617] sd 5:0:0:0: [sdb] 732566645 4096-byte logical blocks: (3.00 TB/2.72 TiB)
    [75238.590538]  sdb: sdb1
    [75238.594053] sd 5:0:0:0: [sdb] 732566645 4096-byte logical blocks: (3.00 TB/2.72 TiB)
    [75238.594627] sd 5:0:0:0: [sdb] Attached SCSI disk
    [75800.511628] usb 3-1: USB disconnect, device number 2
    [75854.675740] usb 1-1.2: USB disconnect, device number 3
    It works, if only slightly when I use usb 2.0 here is the dsmeg from it:

    Code:
    [79981.224718] usb 3-1: new high-speed USB device number 3 using xhci_hcd
    [79981.273973] usb 3-1: New USB device found, idVendor=0480, idProduct=d010
    [79981.273984] usb 3-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
    [79981.273990] usb 3-1: Product: External USB 3.0
    [79981.273995] usb 3-1: Manufacturer: Toshiba
    [79981.274000] usb 3-1: SerialNumber: ****EDITED****
    [79981.275376] scsi6 : usb-storage 3-1:1.0
    [79991.192741] scsi 6:0:0:0: Direct-Access     Toshiba  External USB 3.0 0201 PQ: 0 ANSI: 6
    [79991.194828] sd 6:0:0:0: Attached scsi generic sg2 type 0
    [79991.199187] sd 6:0:0:0: [sdb] Very big device. Trying to use READ CAPACITY(16).
    [79991.228834] sd 6:0:0:0: [sdb] 732566645 4096-byte logical blocks: (3.00 TB/2.72 TiB)
    [79991.229348] sd 6:0:0:0: [sdb] Write Protect is off
    [79991.229359] sd 6:0:0:0: [sdb] Mode Sense: 2b 00 00 00
    [79991.229770] sd 6:0:0:0: [sdb] Write cache: disabled, read cache: enabled, doesn't support DPO or FUA
    [79991.231655] sd 6:0:0:0: [sdb] 732566645 4096-byte logical blocks: (3.00 TB/2.72 TiB)
    [79991.267004]  sdb: sdb1
    [79991.270635] sd 6:0:0:0: [sdb] 732566645 4096-byte logical blocks: (3.00 TB/2.72 TiB)
    [79991.273856] sd 6:0:0:0: [sdb] Attached SCSI disk
    And that works, but it is *Very* slow. Ideas? Suggestions? I feel like the problem lies within the "Very big device" message, but i'm not that proficient yet...

  2. #2
    Join Date
    Aug 2009
    Location
    Makati City, Philippines
    Beans
    2,270
    Distro
    Xubuntu 16.04 Xenial Xerus

    Re: External HDD Problem

    What is the filesystem of the external drive?
    Did you safely removed/eject it properly since you last used it?
    Does windows (if you have windows) recognize the drive?

  3. #3
    Join Date
    Nov 2009
    Location
    South East Coast, USA
    Beans
    73
    Distro
    Ubuntu

    Re: External HDD Problem

    The file system is ntfs, Yes I safely removed it. No, I don't have a windows computer at all. I can try my ps3 but I read somewhere that ps3's can't read ntfs? It works when I use my usb 2.0 port but not the 3.0. Which is strange because it used to work with the 3.0....

  4. #4
    Join Date
    Dec 2013
    Beans
    7

    Re: External HDD Problem

    I had somewhat of a similar issue with a couple 500GB external hdd's.
    I had to edit the 80-udisks.rules located in /lib/udev/rules.d

    Must comment these lins out in 80-udisks.rules:

    ################################################## ################################################## ##########


    # Check if a disk is ATA SMART capable
    #


    # USB ATA enclosures with a SAT layer
    # KERNEL=="sd*[!0-9]", ATTR{removable}=="0", ENV{ID_BUS}=="usb", ENV{DEVTYPE}=="disk", IMPORT{program}="udisks-probe-ata-smart $tempnode"


    # ATA disks driven by libata
    # KERNEL=="sd*[!0-9]", ATTR{removable}=="0", ENV{ID_BUS}=="ata", ENV{DEVTYPE}=="disk", IMPORT{program}="udisks-probe-ata-smart $tempnode"


    # ATA disks connected via SAS (not driven by libata)
    # KERNEL=="sd*[!0-9]", ATTR{removable}=="0", ENV{ID_BUS}=="scsi", ENV{DEVTYPE}=="disk", ENV{ID_VENDOR}=="ATA", IMPORT{program}="udisks-probe-ata-smart $tempnode"

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