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Thread: Getting WebEx to work with Saucy 13.10 64-bit

  1. #1
    Join Date
    Mar 2012
    Beans
    3

    Getting WebEx to work with Saucy 13.10 64-bit

    I was having a very hard time getting webex to work under Saucy. Up until now I've been able to just install a java plugin, install ia32-libs, and I was good to go. With Saucy ia32-libs is gone, so it is left up to us to figure out which 32-bit libraries we need to install. I'd struggled blindly installing this and that until I found the answer.


    I got the clue I needed from this post:
    http://blogs.kde.org/2013/02/05/ot-h...t#comment-9534


    and for anyone who wants it, here is a step-by-step method to follow that works every time (so far)

    1. Install JDK and configure java plugin for browser. No need for a 32-bit JDK or Firefox

    2. Try to start a webex. This will create $HOME/.webex/1324/<lots of 32 bit .so files>

    3. Check those .so libraries for unresolved dependencies by running ldd against them. For example:


    Code:
    ldd $HOME/.webex/1324/*.so >>check.txt
    Look in check.txt for anything that is not found. For example, I found:


    Code:
    libdbr.so:
            linux-gate.so.1 =>  (0xf7742000)
            libjawt.so => not found
            libX11.so.6 => /usr/lib/i386-linux-gnu/libX11.so.6 (0xf75e6000)
            libXmu.so.6 => not found
            libdl.so.2 => /lib/i386-linux-gnu/libdl.so.2 (0xf75e0000)
    4. Find what packages provide that file by installing apt-file with:
    Code:
    sudo apt-get install apt-file
    apt-file update
    note: apt-file update will take a while, go get a cup of tea


    then locate which package contains your missing libraries with:
    Code:
    apt-file search libXmu.so.6
    apt-file search libjawt.so
    5. and fix it using:


    Code:
    apt-get install -y libxmu6:i386
    apt-get install -y libgcj12-awt:i386

  2. #2
    Join Date
    Nov 2013
    Beans
    3

    Re: Getting WebEx to work with Saucy 13.10 64-bit

    Hi,
    I tried your method, some of the library not found are gone.
    However, doing:
    Code:
    apt-get install -y libgcj12-awt:i386
    Does not remove the message:
    Code:
    $ ldd *.so | grep not
    libjawt.so => not found
    Webex is starting, the share screen feature seems to work.
    However the sound is not working.

    If I remember those sound issues were removed by installing java 32bits.
    I tried to follow this tutorial: http://www.theunixtips.com/setup-web...it-oracle-java
    But when I put the 32bits version of file libnpjp2.so in the plugins folder of firefox, the plugin doesn't show up in plugin page.
    If I put the 64bits version of file libnpjp2.so, it works (without sound).
    Which java livrary is in charge of the sound?
    Last edited by corentin.dupont; November 11th, 2013 at 07:05 PM.

  3. #3
    Join Date
    Mar 2012
    Beans
    3

    Re: Getting WebEx to work with Saucy 13.10 64-bit

    Corentin - sorry, all I worked on was getting desktop and application sharing, didn't do anything with audio. One of my systems is all 32-bit (OS, Firefox/Chrome, Java) and I haven't noticed that Audio works on that one either so I'm guessing 32-bit java isn't the answer.

    If you still want to get libgcj12-awt:i386 you'll find it here
    http://packages.ubuntu.com/saucy/libgcj12-awt
    Last edited by perpetualv; November 12th, 2013 at 02:35 PM.

  4. #4
    Join Date
    Nov 2013
    Beans
    3

    Re: Getting WebEx to work with Saucy 13.10 64-bit

    Thanks perpetualv.
    How do you get the sound for your meetings, then?

  5. #5
    Join Date
    Aug 2010
    Beans
    1

    Re: Getting WebEx to work with Saucy 13.10 64-bit

    I love you It works, I am writing this from the remote computer

  6. #6
    Join Date
    Nov 2013
    Beans
    3

    Re: Getting WebEx to work with Saucy 13.10 64-bit

    Please see:
    http://askubuntu.com/questions/36827...h-13-10-64bit/
    for a complete answer.

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