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Thread: Can't login to Ubuntu One Application but can to website ok

  1. #1
    Join Date
    Aug 2013
    Beans
    3

    Exclamation Can't login to Ubuntu One Application but can to website ok

    HI I am trying to upload files to Ubuntu One but the application fails authentication with the correct credentials. If I visit the one website website the same credentials work fine. I am using 13.10 so I guess this might be a bug possibly? Any ideas anybody please?

  2. #2
    Join Date
    Jul 2007
    Location
    Tāmaki Makau-rau, NZ
    Beans
    6,390
    Distro
    Xubuntu 16.04 Xenial Xerus

    Re: Can't login to Ubuntu One Application but can to website ok

    It sounds as though there's a mismatch between the credentials on the website and the credentials or token on your machine. You need to remove both and start again.

    1. Remove the reference to your machine at https://one.ubuntu.com/account/machines/ (you need to be logged into the website)
    2. Remove any Ubuntu One tokens/keys on your computer using Passwords and Encryption Keys (or equivalent program).
    3. Either restart syncdaemon, or take the easy way out and reboot.
    Please, people, remember to BACKUP before you install that new system. Same if you're upgrading.

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  3. #3
    Join Date
    Aug 2013
    Beans
    3

    Re: Can't login to Ubuntu One Application but can to website ok

    Thanks alot that sorted it out for me.

  4. #4
    Join Date
    Jul 2007
    Location
    Tāmaki Makau-rau, NZ
    Beans
    6,390
    Distro
    Xubuntu 16.04 Xenial Xerus

    Re: Can't login to Ubuntu One Application but can to website ok

    Good to know it's working!

    Could you please mark the thread "solved". Thanks.
    Please, people, remember to BACKUP before you install that new system. Same if you're upgrading.

    Ubuntu membership via Forums contributions

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