TL;DR: Got 1 year Canonical support in January, Canonical changed their plans in March and told me I wasn't supported anymore.
So: I purchased Ubuntu Advantage Support Desktop in January:
Mind you that the reason I got that support was that I was having random crashes leading to loss of data on a laptop that was Certified for Ubuntu: http://www.ubuntu.com/certification/.../201202-10634/ (Yes, the laptop certification process is pretty useless too). This was about the 4th year I was paying for support, since 2009.
Date Ordered: Tuesday 29 January, 2013
1 x Ubuntu Advantage Standard Desktop - 1 Year (CANSUP16) = £74.28
The 6th of July I received this mail from Canonical:
When two weeks later I asked a support quesiton though, I received this reply:
Your current support contract with us is coming up for renewal , we hope that you have been happy with the level of service you received from our support team over the past year and hope you are considering renewing your current contract!
The easiest way to renew your contract is through our online store. All you need to do in order to renew your contract is click on the following url:
Ubuntu Advantage Standard Desktop Support
To ensure that there is no disruption to your support service, please renew your contract before the expiration date of 21/07/2013.
As of June 2012, Canonical has discontinued the Home/Personal support product. The replacement product is Ubuntu Advantage Standard.
As of March 15, 2013 the minimum order for Ubuntu Advantage Desktop support is quantity of 5.
If you have any questions please do get in touch!
We look forward to continuing to work with you.
As of September 2012 we discontinued the personal/home support product. You can have support for free at http://www.askubuntu.com/
As of March 1, 2013, Ubuntu Advantage Desktop can be purchased in blocks of 5 subscriptions.
If you have less than 5 desktop systems, support is already available for you at http://www.askubuntu.com/
If you have 5 or more desktop systems, you can continue with the renewal through the shop for a minimum order of 5 desktop subscriptions, in multiples of 5.:
Let me know if you have other questions,
I pointed what I first thought was an error to them about a month ago. They stopped replying to my mails since then though.
**** me, right?