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Thread: Permission denied while installing otrs 3.2.4

  1. #1
    Join Date
    Apr 2013

    Permission denied while installing otrs 3.2.4

    Hi ,
    I am new to Ubuntu platform. I am trying to install OTRS but when i try to set permissions for web server user and otrs user to have permissions on the directory I got the following error:
    bash:bin/ Permission denied

  2. #2
    Join Date
    Aug 2013

    Re: Permission denied while installing otrs 3.2.4

    Try :

    These are steps i followed today and otrs works fine for me


    cp otrs-3.2.9.tar.gz /opt/

    cd /opt

    tar -xzvf otrs-3.2.9.tar.gz

    ln -s /opt/otrs-3.0.3 /opt/otrs

    useradd otrs
    passwd otrs
    usermod -d /opt/otrs otrs

    usermod -g www-data otrs

    sudo apt-get install mysql-server apache2

    cd /opt/otrs

    sudo ./bin/ | grep Not

    sudo aptitude search libdatetime-perl libnet-dns-perl libwp-useragent-determined-perl

    sudo aptitude install libdatetime-perl libnet-dns-perl libwp-useragent-determined-perl

    sudo bin/ --otrs-user=otrs –otrs-group=otrs --web-user=www-data --web-group=www-data /opt/otrs

    sudo ln -s /opt/otrs/scripts/apache2-httpd.include.conf /etc/apache2/sites-available/otrs.conf

    sudo ls /etc/apache2/sites-available/

    sudo /etc/init.d/apache2 reload

    sudo a2ensite otrs.conf

    sudo /etc/init.d/apache2 reload


    It did not work at this moment. Hence, i followed the remaining from

    cd /opt/otrs/kernel
    cp config/ config/

    Modify the ENVVARS file

    Add # in front of

    #export Apache_run_user=www-data
    #export Apache_run_group=www-data

    Below that type :

    #export Apache_run_user=otrs
    #export Apache_run_group=otrs

    Restart Apache and you should be able to complete the registration


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