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Thread: Need help with setting up and downloading RT(Request Tracker)

  1. #1
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    Need help with setting up and downloading RT(Request Tracker)

    Hello,

    I am in the process of trying to download RT on the Ubuntu server, and I am using this step by step guide http://askubuntu.com/questions/23308...u-12-04-server. I got up to downloading the second application Mail server, and am having trouble trying to locate and download fetchmail. Anyone know the command line/ where to find it? Any help would be greatly appreciated.

    Thanks for looking.
    Last edited by sandyd; May 23rd, 2013 at 05:55 PM. Reason: removed caps from title

  2. #2
    dino99's Avatar
    dino99 is offline Ubuntu addict and loving it
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    Re: HELP WITH DOWNLOADING RT(Request Tracker)

    fetchmail is available into the ubuntu archive
    http://agix.com.au/blog/?p=2065

  3. #3
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    Re: HELP WITH DOWNLOADING RT(Request Tracker)

    thanks for the help, just tried it and i got this error message??

    E: Could not get lock /var/lib/dpkg/lock - open (11: Resource temporarily unavailable)
    E: Unable to lock the administration directory (/var/lib/dpkg/), is another process using it?

  4. #4
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    Re: HELP WITH DOWNLOADING RT(Request Tracker)

    never mind i figured it out, thanks alot for the help though

  5. #5
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    Re: HELP WITH DOWNLOADING RT(Request Tracker)

    arghhh sorry im fairly new to ubuntu and trying to learn the basics, but i downloaded all of the required packages and request tracker. How do i run it now?

  6. #6
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    Re: Need help with setting up and downloading RT(Request Tracker)

    Perhaps post #9 from this thread might help.

  7. #7
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    Re: Need help with setting up and downloading RT(Request Tracker)

    thanks for the info, but im having a very difficult time trying to get this program to run. i installed request tracker, but no prompt or anything comes up after i installed.

  8. #8
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    Re: Need help with setting up and downloading RT(Request Tracker)

    Quote Originally Posted by ofadl View Post
    thanks for the info, but im having a very difficult time trying to get this program to run. i installed request tracker, but no prompt or anything comes up after i installed.
    rt is a web-based app and runs in a browser. You need to point your browser to the location where apache is hosting it. The instructions to get it up and running are in that post #9.

  9. #9
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    Re: Need help with setting up and downloading RT(Request Tracker)

    im having another problem, my Ubuntu is not even connected to the internet, sigh this is a mess

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