Hi all,

I recently purchased some new RAM for my computer from Staples, at the same time as I purchased the new computer that I bought. At Staples they assured me that the RAM was compatible with my computer. However, after installing the RAM myself I have found that my computer is not recognizing that there is any RAM. I was wondering if anyone could help me.

I already had 4GB of RAM installed, and I installed another 4GB of RAM. I am using Ubuntu x64 so it will recognize more RAM, and I checked in my BIOS to make sure. Only 4GB is showing up. The RAM is pushed in "all the way", and I know that my RAM port is working.

My computer is a HP Pavilion g6-2235. The RAM that I purchased has the information below. I am somewhat of a beginner and do not know what all of the data below is for, but if you can make sense of it then let me know.

L/4G-DDR3-1066 SODIM
4GB PC8500 DDR3 1066 MHZ
9857462

I read online doing BIOS updates maybe, but I don't know how to do a BIOS update (or how it would be useful). Let me know if any of you can help me!

Thanks