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Thread: troubleshoot Flash?

  1. #1
    Join Date
    Aug 2010
    Waterloo, Canada
    Ubuntu 12.04 Precise Pangolin

    troubleshoot Flash?

    Hi -
    I was wondering how to troubleshoot flash problems. Most websites work well with my ubuntu, flash 11, chrome or firefox setup.

    However, some video sites won't play streamed flash content on ubuntu machines. (I have three different computers in my house set up with 11.10 - none of them can place certain sites - like the streamed video content from local tv stations If I boot into the windows side of the same machines, I can play the streamed flash videos no problem - so I don't think this is a problem with my network.

    I was wondering if there is some way for me to find out what the problem is - error logs, something else...?

  2. #2
    Join Date
    Dec 2004
    Atlanta, GA USA
    Ubuntu Development Release

    Re: troubleshoot Flash?

    CityTV flash videos won't play for me either. (all other flash sites are fine though) It could be that there is something else going on behind the scenes that won't allow linux users to view content.

  3. #3
    Join Date
    Oct 2007

    Re: troubleshoot Flash?


    Bumping this thread. Does anyone know why videos won't play on Linux? CTV and other streaming video sites do.

  4. #4
    Join Date
    Jul 2006

    Re: troubleshoot Flash?

    bump, again.

  5. #5
    Join Date
    Aug 2007

    Re: troubleshoot Flash?

    Streaming City TV shows not working with Firefox on Linux

    When trying to stream City TV shows, the advertisements display
    properly, but only a blank (black) screen is displayed for the actual
    TV show.

    Note: City TV is a Canadian television station that limits web site
    viewing to IP addresses in Canada.

    The reason this occurs is because the Flash Player fails to properly
    load the Adobe protected content module. Since City TV uses to stream TV shows, and since these use Adobe Digital
    Rights Management, the TV shows will only display when the Adobe DRM
    content protection module is working properly.

    On Linux the Flash Player requires the Hardware Abstraction Layer (HAL) to
    be able to properly load the Adobe protected content module.

    The fix to the problem requires the installation of HAL and the
    directory ~/.adobe/Flash_Player/APSPrivateData2 to be removed.

    The steps to fix this problem on Debian/Ubuntu are as follows:

    1) Open a terminal window

    2) Remove the broken protected content module directory with the
    following command:

    rm -rf ~/.adobe/Flash_Player/APSPrivateData2
    3) Install HAL with the following command:

    sudo apt-get install hal
    NOTE: To install HAL requires root privilege. Hence the need to
    prefix the command with "sudo" to request root privileges.

    Now try to play TV shows from the City TV web site in your browser.
    These shows should now display properly.

    If you still experience difficulty you might need to upgrade to a more
    recent version of the Adobe Flash Player. To do this try the
    following command in a terminal window:

    sudo apt-get install --reinstall flashplugin-installer
    You should now be able to watch City TV shows from Linux in Canada.

    Starting with Ubuntu 11.04 and higher (e.g., Ubuntu 11.10, 12.04,
    12.10), HAL is no longer installed by default. As such fresh installs
    of these distributions will fail to play TV shows from City TV.

    For me, diagnosing this City TV streaming problem was a drawn out and
    complicated process. While diagnosing the problem I found information
    in the following links to be valuable:

    Brightcove Video Playback Troubleshooting

    Brightcove Debugger

    In the debugger, the relevant two lines that led me to the root cause

    Handling DRM Metadata
    Error: Error #3344 [3344] dispatched

    Adobe Community: Unable to install the adobe protected content module

    Adobe Community: Flash access support on linux (ubuntu)

    troubleshoot Flash?

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    CityTV not working

    Streaming City TV shows not working with Firefox on Linux

    Streaming CTV shows not working with Firefox on Linux
    Last edited by gedakc; November 30th, 2013 at 07:39 PM. Reason: Add formatting to improve readability

  6. #6
    Join Date
    Aug 2010
    Waterloo, Canada
    Ubuntu 12.04 Precise Pangolin

    Re: troubleshoot Flash?

    Thanks for this - at the time I switched the offending PC to joli OS and flash worked.
    I've reinstalled Ubuntu 12.10 and your fix solved the problem!
    Thanks again for your help.

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