No Network or Mouse

[coreymcdonald855]

I am not seeing the link you mentioned. I will post results as soon as I figure that out.

[coreymcdonald855]

I'm not seeing the example link in your sig.

[varunendra]

I'm not seeing the example link in your sig.

Ah, don't sweat it.. It's a good thing to do but not necessary. Let's just focus on your problem.

Did you succeed in creating and copying the report file using just keyboard? Please attach it here for us to see.


By the way, here is the link you were so worried about : Code Tags example

[coreymcdonald855]

05:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller [10ec:8168] (rev 06)
    Subsystem: ASRock Incorporation Motherboard (one of many) [1849:8168]
T:  Bus=03 Lev=01 Prnt=01 Port=02 Cnt=01 Dev#=  2 Spd=1.5 MxCh= 0
D:  Ver= 2.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS= 8 #Cfgs=  1
P:  Vendor=1bcf ProdID=0007 Rev=01.12
S:  Product=USB Optical Wheel Mouse
C:  #Ifs= 1 Cfg#= 1 Atr=a0 MxPwr=60mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=03(HID  ) Sub=01 Prot=02 Driver=(none)

T:  Bus=04 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#=  1 Spd=5000 MxCh= 4
D:  Ver= 3.00 Cls=09(hub  ) Sub=00 Prot=03 MxPS= 9 #Cfgs=  1
Module                  Size  Used by
[    0.332839] pci 0000:05:00.0: >[10ec:8168] type 00 class 0x020000
[    0.358164] NET: Registered protocol family 2
[    0.418169] input: Power Button as /devices/LNXSYSTM:00/device:00/PNP0C0C:00/input/input0
[    0.420613]  [<ffffffff8168b024>] kernel_thread_helper+0x4/0x10
[    0.420616]  [<ffffffff8168b020>] ? gs_change+0x13/0x13
[   15.571602] init: bluetooth main process (816) terminated with status 1
[  266.758169] sr 3:0:0:0: >[sr0]  
[  266.763816] sr 3:0:0:0: >[sr0] CDB:

[varunendra]

Was that really all of the output ?? Then I see some serious errors here -

05:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller [10ec:8168] (rev 06)
    Subsystem: ASRock Incorporation Motherboard (one of many) [1849:8168]
(---- no kernel driver line here, means no driver loaded ----)

Same for mouse -

I:  If#= 0 Alt= 0 #EPs= 1 Cls=03(HID  ) Sub=01 Prot=02 Driver=(none)

lsmod is totally blank. Its impossible that no drivers loaded, but at least it indicates a seriously broken system -

Module                  Size  Used by
?????????????????????

So if that is really the complete output from the system, you seem to be a victim of a corrupt installation or upgrade. Two thing you may try, but let's try your luck before I suggest them. Enter these commands in terminal -

sudo modprobe r8169
sudo modprobe usbhid

The first one is supposed to make your ethernet work, the second one is for mouse. Although I'm almost certain they'll fail with some error. If they do fail, here are your two options to try -

1) When the system is booting (at the purple screen), press and hold 'Shift' key. You should get the GRUB boot menu (on some systems, it is 'Esc' key instead of 'Shift'). Can you see an option to boot into an older kernel there ? Try the older one if you have the option and post back here for further instructions.

2) If you don't have the option of an older kernel, it means your installation is somehow broken. Check the source ISO that you downloaded to install. To check its integrity : https://help.ubuntu.com/community/HowToMD5SUM

If it is intact, check your installation media (cd/usb that you used to install). It can be checked by pressing 'any' key when it is booting (again, the purple screen as shown here : https://help.ubuntu.com/community/Bo...e_Page_Options) , then selecting the "Check disk for defects" option.

Another option with very thin chance of recovery is to try the recovery mode from grub menu (first option above) then choose 'dpkg (fix broken packages)' option in the recovery menu. But as I said, chances of recovery are very slim from what I can gather from the above outputs.

Please note that if the ISO happens to be corrupt (md5sum doesn't match), and you need to download it again, I'd recommend to download via torrent. It ensures the integrity of the downloaded data. Official links for torrents : http://www.ubuntu.com/download/deskt...tive-downloads

Let us know how it goes.

PS:
Oh and glad that you figured out the code tags

[coreymcdonald855]

I did the MD5SUM before installation, everything was good. I will try the other methods shortly. Thank you for your quick reply.

[coreymcdonald855]

Well... MD5SUM matched, no dpkh (fix broken packages) option, no option for an older kernel... checked the disk, 1 error. It won't tell me what the error is, though. Completely lost.

[varunendra]

Well... MD5SUM matched, no dpkh (fix broken packages) option, no option for an older kernel... checked the disk, 1 error. It won't tell me what the error is, though. Completely lost.

If your system can boot from usb, I'd suggest to create a live usb instead of cd. USB installation is fast and won't cost you another cd. Besides, the error may also be a result of an old, weak optical drive, in which case the error may repeat itself even with a newer cd.

In any case, re-installation seems to be the only reasonable choice.

[coreymcdonald855]

I created a live USB and that is what current install is from. I will overwrite the current live USB and reinstall. Guess I may be using W7, after all. Sad day.

[varunendra]

I created a live USB and that is what current install is from. I will overwrite the current live USB and reinstall. Guess I may be using W7, after all. Sad day.

Sad indeed.
Let's hope it gets all good with a fresh one.