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Thread: WD Mybook Essential connected but not appearing

  1. #1
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    Nov 2011
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    WD Mybook Essential connected but not appearing

    WD Mybook Essential 3.0
    Hey, about 1month ago i bought this external hdd, have been working good all the time.
    worked fine with my laptop (windows7) and my pc (ubuntu 11.10). but two days ago it suddenly is not appearing in either ubuntu or win7....
    the warranty is not out, so i could send it to repair... but the thing is, i have alot of files & stuff on it, and don't want to loose it (no, have not taken backup of it yet.. )

    Im going to run dual boot with win7 and ubuntui, so i prefer it would work for both..

    [EDIT: I have not used the cd's following the external hdd... and in win7 my laptop tries to install a driver for it when i plug it in, but fails....]

    It's not showing up in the folder computer, media or anything (not even in disk utility)
    Tried connecting it to different usb 2.0 and 3.0 ports, but same in every port...

    I ran this command to check if the device was connected (just to be sure it was nothing wrong with the cables:
    Code:
     lsusb
    Result without Mybook Essential connected:
    Code:
    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 003 Device 002: ID 045e:0039 Microsoft Corp. IntelliMouse Optical
    Result with Mybook Essential connected
    Code:
    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 003 Device 002: ID 045e:0039 Microsoft Corp. IntelliMouse Optical
    Bus 002 Device 007: ID 1058:1140 Western Digital Technologies, Inc.
    Would be very happy if anyone could help me with this!

    Picture of the external hdd:
    http://www.backupharddrive.org.uk/wp...SB-3.0-2.0.jpg
    Last edited by duracella; November 2nd, 2011 at 04:14 PM. Reason: a litle more info

  2. #2
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    Re: WD Mybook Essential connected but not appearing

    Probably file system incompatability dude.

    What file system you got on that sucker?

  3. #3
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    Re: WD Mybook Essential connected but not appearing

    I ran into similar difficulties when i didn't unmount it cleanly.

  4. #4
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    Re: WD Mybook Essential connected but not appearing

    If you send it it, they'll either replace it or do a low-level format on it -- whichever is easier and cheaper for them. Either way, you'll lose everything on it, plus risk someone else copying off your files.

    Perhaps you simply unplugged the drive without safely removing it first.

    When you boot up Win7, connect the drive and look in the Disk Management utility. It may show up there without a drive letter. IF that happens, you might be able to assign a letter and run CHKDSK on it. I've had that happen before on my external drives.
    Ubuntu 17.10 Mate, Mint 18.3 Mate; MS Win10 Pro.
    Will not respond to PM requests for support -- use the forums.

  5. #5
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    Re: WD Mybook Essential connected but not appearing

    The file system is NTFS, i unmounted it every time i plugged it out from win7, but was told that it was not neccesary in ubuntu....

    but the thing is that i was copying files to the external drive, when it stopped working, so it was connected...

    have not checked disk utility in win7(only in devices, where it ain't showing up), after i had it connected to ubuntu for like 2hours, it showed up in disk utility(ubuntu)

    there it said "not supported" and the option to safe removal, but could still not access it..

    a guy was talking about that since i was using gnome-shell i had to install something called "Drive menu"...?


    but a colleague of mine, said it might just went in sleep mode... so he was going to try to force it to wake up later today...

    hope for the best that it works!

    Thanks for all help & tips so far!

  6. #6
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    Re: WD Mybook Essential connected but not appearing

    Quote Originally Posted by Eiji Takanaka View Post
    I ran into similar difficulties when i didn't unmount it cleanly.
    what was your soloution to your similar problem?

  7. #7
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    Re: WD Mybook Essential connected but not appearing

    My solution was to get the guy who introduced me to ubuntu to have a look at it, as at the time i was a total nube to ubuntu. =P I'm pretty sure it was to do with a bit of a dirty dismountage or something, i always click on the safe remove button for ubuntu with my external hardrive as a matter of procedure from then on out. Hmm as i recall it was either to do with the filesystem type, (my external hardrive is a western digital like yours), or as aforementioned it was removing it before unmounting it, that seemed to mess it up. I'm sorry i can't be more specific about a fix, just a few ideas for symptoms and possible causes. Hope your friend can help you slightly better!

  8. #8
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    Re: WD Mybook Essential connected but not appearing

    Quote Originally Posted by duracella View Post
    The file system is NTFS, i unmounted it every time i plugged it out from win7, but was told that it was not neccesary in ubuntu....
    Actually, yes it is needed in Ubuntu.

    Just unplugging the drive can not only leave it in a state that it won't mount the next time, it can also cause data loss -- because NTFS does delayed writes. Safely Removing the drive causes any remaining writes to the drive to be performed so that, when you unplug it, there is no data loss.

    You would need to run a CHKDSK on this drive in MS Windows -- which is why I suggested connecting it under Win7.
    Ubuntu 17.10 Mate, Mint 18.3 Mate; MS Win10 Pro.
    Will not respond to PM requests for support -- use the forums.

  9. #9
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    Re: WD Mybook Essential connected but not appearing

    It shows up in disk manager in win7, but the disk says not initalized, tried to initalize it, but only says error, tried using the cd's following and the software from their internet site, but gives me the message that i have to close all programs, but i don't have any other programs up and running, seems like chckdsk doesn't see that the disk is there...

    unfortunately what my colleague thought was the problem seemed to not be the problem...

  10. #10
    Join Date
    Nov 2012
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    Re: WD Mybook Essential connected but not appearing

    Hi,

    I am facing the same kind of issue with a Western Digital MyBook Essential 3To on Lubuntu 12.10.
    The HDD doesn't even appear in "lsusb" command when it works perfectly on my dualboot with Windows XP.
    Please refer to my french post for more commands result :
    http://forum.ubuntu-fr.org/viewtopic.php?id=1102631

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