Unable to update via apt-get, aptitude, synaptic or update manager

**oxman** · November 19th, 2012

I just found out that Hughes net Gen 4 users in my area are having this same problem. Any help is appreciated

**arpanaut** · November 19th, 2012

Post to the forum the output from the terminal of

Code:

sudo apt-get update && sudo apt-get upgrade

Those results may give us a clue as to what the problem is,
otherwise people here will just be guessing.

Is your internet connection working correctly otherwise?
Are you connected through a proxy?

**oxman** · November 20th, 2012

Thank you for the reply. I believe the issue is definitely my new hughesnet Gen4 satellite hookup. I am currently at another location and the update went quite smoothly. I will do some further checking on this. The problem isn't solved since I have two PCs at home that are behaving the way this laptop did.

**illuminaughty50187** · December 3rd, 2012

+1 my hughesnet doesn't let anything work (relating to updates or installs) in ubuntu. Im gonna start a new topic.

**Neon John** · January 7th, 2013

Originally Posted by illuminaughty50187

+1 my hughesnet doesn't let anything work (relating to updates or installs) in ubuntu. Im gonna start a new topic.

The problem is with the web accelerator in the new Gen4 modem. After days of research, I finally found the definitive answer:

http://community.myhughesnet.com/hug...eration_myself

My initial problem was that the upgrade broke SubVersion. Later I found that it broke Synaptics and Update service. The thing all three have in common is using HTTP on port 80.

turning off the accelerator make SubVersion Synaptics and Update work but now the web is sloooow. This is my short term solution. My long term solution is to cancel my contract and go to Vianet.

John

**RogerInMD** · February 14th, 2013

Just found out the same thing after pulling my hair out for days. Switched off Web Acceleration on the HN1000 and the failed fetch (111 Connection refused) disappeared. After switching on some debug settings for apt, I think it's due to the fact the the HughesNet proxy does not properly allow HTTP keep-alive connections for port 80 fetching. Or that's my best guess.

Seen other issues with Gen4 in loading multi-content pages that likely also use the keep-alive feature. Though so far general browsing doesn't seem too bad.

Upgrade from 10.04 to 12.04.1 finally seems to be working.

Roger

**Neon John** · February 14th, 2013

Originally Posted by RogerInMD

Just found out the same thing after pulling my hair out for days. Switched off Web Acceleration on the HN1000 and the failed fetch (111 Connection refused) disappeared. After switching on some debug settings for apt, I think it's due to the fact the the HughesNet proxy does not properly allow HTTP keep-alive connections for port 80 fetching. Or that's my best guess.

Roger

An update from my end. I raised enough hell both on the web and off that I got the attention of someone at Hughesnet. A lady from executive customer service contacted me. After several phone calls and emails, I got to talk to an actual developer. I sent him a tcpdump of a refused session. He admitted that the accelerator is broken and that fixing it is a fairly high priority task. The lady told me she'd notify me when the fix is in.

Roger, thanks for doing your debugging. I'm about to ping the lady at executive customer support for a status report and I'll pass this along.

Meanwhile I'm green with envy at my next door neighbor. I didn't have a shot at the Exede bird (trees) but she did. She had it put in and is consistently getting 13Mbps download and 1.2Mbps upload. Twice what I've ever seen with Hughesnet. This is using http://testmy.net.

I still have an open ticket for slow upload speeds, about 128kbps but that's for another post

John