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Thread: Microsoft caught outright lying in Kenya

  1. #11
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    Hardy Heron (Ubuntu Development)

    Re: Microsoft caught outright lying in Kenya

    Quote Originally Posted by dericke View Post
    I don't understand, if lack of accountability is such an issue for major deployments of FOSS, why aren't there more FOSS support companies out there? There's already several players out there proving that you can make money out of something that's "free," so why don't we see more companies providing paid support for open-source? They could be a great potential source of money and man-hours to accelerate development on projects they support, as well.
    Because most people just use free forums and don't pay anyone for support.
    Today you are You, that is truer than true. There is no one alive who is Youer than You. - Dr. Seuss

  2. #12
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    Re: Microsoft caught outright lying in Kenya

    Quote Originally Posted by dericke View Post
    I don't understand, if lack of accountability is such an issue for major deployments of FOSS, why aren't there more FOSS support companies out there? There's already several players out there proving that you can make money out of something that's "free," so why don't we see more companies providing paid support for open-source? They could be a great potential source of money and man-hours to accelerate development on projects they support, as well.
    There are many Companies providing professional support for Linux to the Enterprise sector. However this is unlikely to ever be replicated in the consumer sector. Consumers do not like paying for support even for non open source products.
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  3. #13
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    Re: Microsoft caught outright lying in Kenya

    Quote Originally Posted by KiwiNZ View Post
    There are many Companies providing professional support for Linux to the Enterprise sector. However this is unlikely to ever be replicated in the consumer sector. Consumers do not like paying for support even for non open source products.
    I was referring more to enterprise support for individual programs, like LibreOffice, GIMP, Scribus, etc. Do Linux support vendors support these programs as well? And what about companies that might be committed to Windows, but want to run FOSS within Windows? If there is a perception out there that proprietary software is superior to FOSS because of support or accountability, then there should also be a market for that service.

    Say some graphic design firm decides to switch from Illustrator to Inkscape, but wants to keep running Mac OS. After some time using Inkscape, they stumble across some show-stopping bug, which is killing their productivity. Wouldn't it be valuable to them to have someone they could call, who would prioritize the bugs that affect this firm over those that don't?

    It sounds like the lack of such support for Inkscape, or any number of other libre programs, is an important component of effective FUD, an obstacle for adoption, and a potential source of professional developers for these projects.

    Now, I'm not a developer, and I only have a rough grasp of how FOSS development actually works. So please feel free to enlighten me where I am wrong.

  4. #14
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    Re: Microsoft caught outright lying in Kenya

    Quote Originally Posted by dericke View Post
    I was referring more to enterprise support for individual programs, like LibreOffice, GIMP, Scribus, etc. Do Linux support vendors support these programs as well? And what about companies that might be committed to Windows, but want to run FOSS within Windows? If there is a perception out there that proprietary software is superior to FOSS because of support or accountability, then there should also be a market for that service.

    Say some graphic design firm decides to switch from Illustrator to Inkscape, but wants to keep running Mac OS. After some time using Inkscape, they stumble across some show-stopping bug, which is killing their productivity. Wouldn't it be valuable to them to have someone they could call, who would prioritize the bugs that affect this firm over those that don't?

    It sounds like the lack of such support for Inkscape, or any number of other libre programs, is an important component of effective FUD, an obstacle for adoption, and a potential source of professional developers for these projects.

    Now, I'm not a developer, and I only have a rough grasp of how FOSS development actually works. So please feel free to enlighten me where I am wrong.
    Its the open source catch 22, Support providers would begin supporting open source products if there were the demand for this service, however Enterprise users are not going to shift to open source if the support is not present, catch 22.

    In a project I am currently doing from my initial research it is quite likely that I will implement a cessation of the provision of support for open source products except for that associated with Servers. The cost of having staff for non server related open source support is high and returns too low and not viable.
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  5. #15
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    Re: Microsoft caught outright lying in Kenya

    Quote Originally Posted by dericke View Post
    I was referring more to enterprise support for individual programs, like LibreOffice, GIMP, Scribus, etc. Do Linux support vendors support these programs as well? And what about companies that might be committed to Windows, but want to run FOSS within Windows? If there is a perception out there that proprietary software is superior to FOSS because of support or accountability, then there should also be a market for that service.

    Say some graphic design firm decides to switch from Illustrator to Inkscape, but wants to keep running Mac OS. After some time using Inkscape, they stumble across some show-stopping bug, which is killing their productivity. Wouldn't it be valuable to them to have someone they could call, who would prioritize the bugs that affect this firm over those that don't?

    It sounds like the lack of such support for Inkscape, or any number of other libre programs, is an important component of effective FUD, an obstacle for adoption, and a potential source of professional developers for these projects.

    Now, I'm not a developer, and I only have a rough grasp of how FOSS development actually works. So please feel free to enlighten me where I am wrong.
    Proprietary software and the revenue that comes from means you can employ an entire team of devs to improve the quality of the product, and eliminate bugs. LibreOffice is nice, but Office is nicer. GIMP is nice, Adobe is nicer.

    When you run a business, you want to do the best job possible. And no matter how high proprietary software costs are, people costs are much higher. If you keep your people happy, productive, making nice products, then whatever one time cost you paid for your software is irrelevant.

    IMO the biggest obstacle to Linux adoption is the lack of proprietary software, open source simply doesn't make alot of economic sense for alot of products.

    Collaboration works for the Linux kernel and GNU userland only because the people who use Linux are likely to be programmers. You think the kind of people who use GIMP and Adobe products know anything about programming? Open source software makes sense for people who have the knowledge to use their 'freedom'. For people who don't know, it makes less sense.

  6. #16
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    Re: Microsoft caught outright lying in Kenya

    MAMBA...

    It is just another clueless bloke in Africa trying to scratch a living. Give him a break.

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