Page 1 of 3 123 LastLast
Results 1 to 10 of 23

Thread: Ubuntu IRC is a real turn-off

  1. #1
    Join Date
    Nov 2008
    Beans
    13

    Unhappy Ubuntu IRC is a real turn-off

    I hope I am posting this in the right section, but I find that time and time again, Ubuntu IRC is actively hostile to helping out Ubuntu users.

    If I'm not posting this in the right section, I apologize, I thought this one seemed most appropriate.

    First off, I'd say on a scale of 1-10, my linux and technical knowledge is maybe a 6. I've been using Linux for several years, and usually can fix my own problems without much issue.

    The problems I experience on the Ubuntu IRC are generally problems with moderation above all else. Here's some typical scenarios on Ubuntu IRC.

    -A user logs in, says "Hey, I'm having issues with my monitor!"
    -Someone will say !ubottu | X
    -Ubottu will spit out some blurb that has nothing to do with users issue.
    -The user clarifies their issue
    -Other users tell that user to follow Ubottu's advice

    Ubottu makes users with real issues feel like nobody cares, and let's be honest, the people who use ubottu to answer questions generally DON'T care about the issue. People don't go into the IRC chat the first time they have an issue, they google the problem first. Chances are, whatever Ubottu is telling them, they've already looked into.

    Here's another common scenario:

    -User comes in asking about a common issue, but happens to be using something that isn't Ubuntu, but is Ubuntu-based (ie, Linux Mint)
    -People tell user they don't support X distribution, even though the problem is probably something that is the same in both distributions
    -User is told to go to his distributions channel

    Often times the user will get around this issue by lying. Many IRC channels for smaller distributions have X-Chat set up to go to #ubuntu upon signing into Freenode. They do this because they have much smaller communities and are probably almost identical to Ubuntu in the first place, the only differences being in the amount of packages included in the base distribution. Ubuntu is built off of the work of the entire Open Source community, and it isn't appropriate, in my opinion, to tell someone to bugger off because they're using a tweaked version of the same OS. It's not like Ubuntu is the sole creative output of a single entity, it's a collaboration, and help should be given to all who use open source software.

    Here's the situation that prompted me to make this thread:

    -I join #ubuntu, ask if someone can help me set up Broadcom-STA for a non-official kernel... mind you, I'm running Ubuntu, I'm just running a different kernel because of issues I had with the main release
    -Another user offers to help
    -Moderators get angry and kick me from the channel because I'm getting support about a non-official kernel.

    Obviously this is absurd. I got the kernel from http://kernel.ubuntu.com/~kernel-ppa...3.4.4-quantal/ . It's not like it's a BSD kernel, it's a Linux kernel that was vetted and released by Linus, then packaged into a .deb by some nice fellow so Ubuntu users can use it.

    Here's the main problem: The face that the Ubuntu IRC is presenting to the world is the same face they see when they call their cell-phones technical support line. No answers, no assistance, if you void the warranty, you're gone. "You should have read the contract more clearly", "We're not going to support you", "Contact your computer manufacturer". It's all pretty similar. Instead of them seeing the wonderfully collaborative side of Open Source Software, where people spend their free time helping each other out and making programs out of their need for the programs to exist, then sharing their programs with the world, they see a bureaucratic mess of "We won't help you".

    Ubuntu is the most popular Linux distribution available, and when Ubuntu has a community made out of lawyers and politicians, it makes the entire community look bad.

    I'm of the opinion that the Ubuntu IRC should be moderated a bit nicer, and be a little less hostile to people with problems. Feel free to tell me how wrong I am, but this is my two cents.

  2. #2
    Join Date
    Mar 2007
    Location
    Portsmouth, UK
    Beans
    Hidden!
    Distro
    Ubuntu 11.10 Oneiric Ocelot

    Re: Ubuntu IRC is a real turn-off

    I'd argue with you, but in my experience you're not wrong; that's the general populace of IRC. It obviously hasn't changed in the last 18 years.

  3. #3
    Join Date
    May 2010
    Beans
    626
    Distro
    Ubuntu 14.04 Trusty Tahr

    Re: Ubuntu IRC is a real turn-off

    OP, when I have a question about a custom kernel/compiling a kernel, I ask the guys in Gentoo. Generally they are willing to help me with that on Ubuntu, though I do admit that I have spent a bit of time there in the past and have run a few Gentoo installs. Might want to get familiar with Gentoo (VirtualBox?) and see if they can help your Ubuntu kernel problems.

    Cipherboy

  4. #4
    Join Date
    Nov 2008
    Beans
    13

    Re: Ubuntu IRC is a real turn-off

    Quote Originally Posted by cipherboy_loc View Post
    OP, when I have a question about a custom kernel/compiling a kernel, I ask the guys in Gentoo. Generally they are willing to help me with that on Ubuntu, though I do admit that I have spent a bit of time there in the past and have run a few Gentoo installs. Might want to get familiar with Gentoo (VirtualBox?) and see if they can help your Ubuntu kernel problems.

    Cipherboy
    That's pretty good advice, I hear the Gentoo community doesn't mind getting nice and technical. I've used Slackware on my other computers and that's all find/dandy, but right now I'm in a foreign country and I don't want to be playing with my setup more than I need to, if you know what I mean.

  5. #5
    Join Date
    Sep 2009
    Beans
    8,874
    Distro
    Ubuntu Development Release

    Re: Ubuntu IRC is a real turn-off

    I will only say that your rhetoric is based on your personal assumptions and opinions of what others think, this makes it null and void in my opinion. You're basically projecting your opinions and experience on other users.

    I have spent 1000's of hours there helping people and lurking to learn.





  6. #6
    Join Date
    Aug 2005
    Beans
    6,025

    Re: Ubuntu IRC is a real turn-off

    It's one IRC channel I don't frequent, that and there is way to much traffic in there.

  7. #7
    Join Date
    Dec 2010
    Beans
    Hidden!

    Re: Ubuntu IRC is a real turn-off

    Thread moved to The Community Cafe.

    Unfortunately not much the forum can do about the conduct of others on IRC. There is an IRC Council and also an appeal process etc.


    404

  8. #8
    Join Date
    Oct 2009
    Beans
    Hidden!
    Distro
    Ubuntu 16.04 Xenial Xerus

    Re: Ubuntu IRC is a real turn-off

    The last time I went to #ubuntu on IRC was to ask about a potential bug with the halt command on 12.04 and I was basically told: "You are doing it wrong. Use poweroff, not halt."

    Needless to say, I got no help with figuring out if it was a bug or "working as intended"

    Perhaps try #ubuntu-beginners next time?

    Quote Originally Posted by not found View Post
    Unfortunately not much the forum can do about the conduct of others on IRC. There is an IRC Council and also an appeal process etc.
    Huge +1 to that. If an OP is abusing their powers, submit a complaint.
    Come to #ubuntuforums! We have cookies! | Basic Ubuntu Security Guide

    Tomorrow's an illusion and yesterday's a dream, today is a solution...

  9. #9
    Join Date
    Nov 2008
    Beans
    13

    Re: Ubuntu IRC is a real turn-off

    Quote Originally Posted by wilee-nilee View Post
    I will only say that your rhetoric is based on your personal assumptions and opinions of what others think, this makes it null and void in my opinion. You're basically projecting your opinions and experience on other users.

    I have spent 1000's of hours there helping people and lurking to learn.
    I hope I didn't come off as sounding like most people in the Ubuntu IRC are an issue, I am mostly criticizing the moderation style and some common habits of people in the channel. If you help people out then I'm sure they appreciate you. Also, I think I should note that I consider myself a "user", therefore I'm hardly casting my personal assumptions on what other people think, but I doubt I'm the only person in the world who thinks the contrast between help in #ubuntu is not to par with the help offered in other open-source project channels.

  10. #10
    Join Date
    Sep 2009
    Beans
    8,874
    Distro
    Ubuntu Development Release

    Re: Ubuntu IRC is a real turn-off

    Quote Originally Posted by Nillerz View Post
    I hope I didn't come off as sounding like most people in the Ubuntu IRC are an issue, I am mostly criticizing the moderation style and some common habits of people in the channel. If you help people out then I'm sure they appreciate you. Also, I think I should note that I consider myself a "user", therefore I'm hardly casting my personal assumptions on what other people think, but I doubt I'm the only person in the world who thinks the contrast between help in #ubuntu is not to par with the help offered in other open-source project channels.
    I will only add that it is not for everyone it has its positive and negative attributes and many between.

    Basically I consider al the possibilities for a user you have mentioned as tools some work better then other in a contextual analysis.

    Sorry to see though that you have not found the channel to be helpful.





Page 1 of 3 123 LastLast

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •