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Thread: kernel_thread_helper+0x6/0x10

  1. #1
    Join Date
    Jun 2012
    Beans
    2

    Exclamation kernel_thread_helper+0x6/0x10

    Hello,
    I am new at Ubuntu and I wanted to try it because I was having troubles with Windows Vista; to be more specific, in windows vista i was working as always when suddenly it appeared a blue screen with a legend I was unable to read because of the short time it appeared on screen and it rebooted making the same process. I made a clean installation of ubuntu in my laptop, at the start it seemed to work well but nowadays when I try to turn it on for start working it just don't boot in, a black screen with lots of codes I do not understand appear and it won't do anything. Sometimes it boot in but suddenly another black screen with more codes appear saying "Fixing recursive fault but reboot is needed!" so I turn it off and when I turn it on the kernel thread helper screen comes up and it does not boot. I have been searching on the internet for some information and I have foun some things about changing the acpi option to off,but when I do it the kernel message do not appear but the screen remains in black and it does nothing, I have also tested memory from BIOS and from the memtest that comes with ubuntu but it says there are no problems.
    The laptop is hp Compaq6720s with an Intel Celeron.
    Beforehand I am thankfull for your answers,
    goruzdri
    P.D. I'm attaching a picture of the screen with the kernel thread helper code.
    Attached Images Attached Images

  2. #2
    Join Date
    May 2010
    Location
    uk
    Beans
    9,324
    Distro
    Xubuntu 14.04 Trusty Tahr

    Re: kernel_thread_helper+0x6/0x10

    Hi

    In the first instance, try booting with the kernel boot flag

    Code:
    acpi=off
    Kind regards
    If you believe everything you read, you better not read. ~ Japanese Proverb

    If you don't read the newspaper, you're uninformed. If you read the newspaper, you're mis-informed. - Mark Twain

    Thinking about becoming an Ubuntu Member?

  3. #3
    Join Date
    Jun 2012
    Beans
    2

    Re: kernel_thread_helper+0x6/0x10

    Thank you, but as I have mentioned before, I have already done that. If you have another suggestion for me to do, I will really appreciate that. Thank you

  4. #4
    Join Date
    May 2010
    Location
    uk
    Beans
    9,324
    Distro
    Xubuntu 14.04 Trusty Tahr

    Re: kernel_thread_helper+0x6/0x10

    Hi

    Quote Originally Posted by goruzedri View Post
    Thank you, but as I have mentioned before, I have already done that. If you have another suggestion for me to do, I will really appreciate that. Thank you
    I wanted to make sure you had definitely tried the acpi=off flag in the kernel boot parameters as i was a tiny bit unclear about your first post.

    From the stack trace, the problem does look it may be an ACPI problem.

    Have you tried any of the other acpi=... boot flags ?

    Is there a BIOS update for your PC ?

    Kind regards
    If you believe everything you read, you better not read. ~ Japanese Proverb

    If you don't read the newspaper, you're uninformed. If you read the newspaper, you're mis-informed. - Mark Twain

    Thinking about becoming an Ubuntu Member?

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