12.04 system is hanging while shutting down

[jsmanian]

Hi,

I have ACPI settings for S1 state & S3 state. I checked for both settings. But it doesn't solve hanging issue.

Anyway I will check any further possible solutions later.

Thanks for help

with regards,
Subramanian

[Shaidar]

After updating from 10.04 to 12.04 to fix a webcam issue I'm running into lots of new and fun problems. The first of which is the same as mentioned here with some small differences. Firstly, I'm running this on a Lenovo Y730 laptop and it's the 64 bit 12.04 kernal.

The issue: When I shutdown or reboot the process freezes at the screen with the Ubuntu logo and the white dots that should be animated with red dots moving, but it is still. No input seems to have any effect (I can't hit escape and view the terminal output for example).

Tried solutions and results: adding either acpi=force or acpi=off doesn't change the behavior except that the white dots are entirely absent and it's just the logo on the background.

output of dmesg | grep -i acpi

[    0.000000]  BIOS-e820: 00000000bdf26000 - 00000000bdf29000 (ACPI NVS)
[    0.000000]  BIOS-e820: 00000000bfd04000 - 00000000bfd3f000 (ACPI NVS)
[    0.000000]  BIOS-e820: 00000000bfded000 - 00000000bfdff000 (ACPI data)
[    0.000000] ACPI: RSDP 00000000000fe020 00024 (v02 LENOVO)
[    0.000000] ACPI: XSDT 00000000bfdfe120 00064 (v01 LENOVO CB-01    00000001      01000013)
[    0.000000] ACPI: FACP 00000000bfdfd000 000F4 (v04 LENOVO CB-01    00000001 MSFT 000F4240)
[    0.000000] ACPI: DSDT 00000000bfdf0000 08AE6 (v01 INSYDE Montevin 00000001 INTL 20051117)
[    0.000000] ACPI: FACS 00000000bfd12000 00040
[    0.000000] ACPI: HPET 00000000bfdfc000 00038 (v01 LENOVO CB-01    00000001 MSFT 000F4240)
[    0.000000] ACPI: APIC 00000000bfdfb000 0006C (v02 INSYDE          00000001 TFSM 000F4240)
[    0.000000] ACPI: MCFG 00000000bfdfa000 0003C (v01 INSYDE          00000001 TFSM 000F4240)
[    0.000000] ACPI: ASF! 00000000bfdf9000 000A5 (v32 INTEL       HCG 00000001 TFSM 000F4240)
[    0.000000] ACPI: SLIC 00000000bfdef000 00176 (v01 LENOVO CB-01    00000001 LNVO 00000001)
[    0.000000] ACPI: BOOT 00000000bfdee000 00028 (v01 INSYDE INSYDE   00000001    ? 00000001)
[    0.000000] ACPI: SSDT 00000000bfded000 00655 (v01  PmRef    CpuPm 00003000 INTL 20051117)
[    0.000000] ACPI: Local APIC address 0xfee00000
[    0.000000] ACPI: PM-Timer IO Port: 0x408
[    0.000000] ACPI: Local APIC address 0xfee00000
[    0.000000] ACPI: LAPIC (acpi_id[0x01] lapic_id[0x00] enabled)
[    0.000000] ACPI: LAPIC (acpi_id[0x02] lapic_id[0x01] enabled)
[    0.000000] ACPI: LAPIC (acpi_id[0x03] lapic_id[0x00] disabled)
[    0.000000] ACPI: LAPIC (acpi_id[0x04] lapic_id[0x00] disabled)
[    0.000000] ACPI: IOAPIC (id[0x04] address[0xfec00000] gsi_base[0])
[    0.000000] ACPI: INT_SRC_OVR (bus 0 bus_irq 0 global_irq 2 dfl dfl)
[    0.000000] ACPI: INT_SRC_OVR (bus 0 bus_irq 9 global_irq 9 high level)
[    0.000000] ACPI: IRQ0 used by override.
[    0.000000] ACPI: IRQ2 used by override.
[    0.000000] ACPI: IRQ9 used by override.
[    0.000000] Using ACPI (MADT) for SMP configuration information
[    0.000000] ACPI: HPET id: 0x8086a201 base: 0xfed00000
[    0.012376] ACPI: Core revision 20110623
[    0.160431] PM: Registering ACPI NVS region at bdf26000 (12288 bytes)
[    0.160431] PM: Registering ACPI NVS region at bfd04000 (241664 bytes)
[    0.161127] ACPI: bus type pci registered
[    0.177558] ACPI: Added _OSI(Module Device)
[    0.177561] ACPI: Added _OSI(Processor Device)
[    0.177563] ACPI: Added _OSI(3.0 _SCP Extensions)
[    0.177565] ACPI: Added _OSI(Processor Aggregator Device)
[    0.179529] ACPI: EC: Look up EC in DSDT
[    0.229390] ACPI: Executed 1 blocks of module-level executable AML code
[    0.230464] [Firmware Bug]: ACPI: BIOS _OSI(Linux) query ignored
[    0.230924] ACPI: SSDT 00000000bfdb3c98 00250 (v01  PmRef  Cpu0Ist 00003000 INTL 20051117)
[    0.231399] ACPI: Dynamic OEM Table Load:
[    0.231403] ACPI: SSDT           (null) 00250 (v01  PmRef  Cpu0Ist 00003000 INTL 20051117)
[    0.231558] ACPI: SSDT 00000000bfdb1598 00537 (v01  PmRef  Cpu0Cst 00003001 INTL 20051117)
[    0.232025] ACPI: Dynamic OEM Table Load:
[    0.232028] ACPI: SSDT           (null) 00537 (v01  PmRef  Cpu0Cst 00003001 INTL 20051117)
[    0.296370] ACPI: SSDT 00000000bfdb2e18 001CF (v01  PmRef    ApIst 00003000 INTL 20051117)
[    0.296871] ACPI: Dynamic OEM Table Load:
[    0.296874] ACPI: SSDT           (null) 001CF (v01  PmRef    ApIst 00003000 INTL 20051117)
[    0.328205] ACPI: SSDT 00000000bfdb3f18 0008D (v01  PmRef    ApCst 00003000 INTL 20051117)
[    0.328684] ACPI: Dynamic OEM Table Load:
[    0.328687] ACPI: SSDT           (null) 0008D (v01  PmRef    ApCst 00003000 INTL 20051117)
[    0.368123] ACPI: Interpreter enabled
[    0.368130] ACPI: (supports S0 S3 S4 S5)
[    0.368172] ACPI: Using IOAPIC for interrupt routing
[    0.882422] ACPI: EC: GPE = 0x17, I/O: command/status = 0x66, data = 0x62
[    0.882615] ACPI: No dock devices found.
[    0.882622] PCI: Using host bridge windows from ACPI; if necessary, use "pci=nocrs" and report a bug
[    0.882919] ACPI: PCI Root Bridge [PCI0] (domain 0000 [bus 00-ff])
[    0.900743] ACPI: PCI Interrupt Routing Table [\_SB_.PCI0._PRT]
[    0.900919] ACPI: PCI Interrupt Routing Table [\_SB_.PCI0.PEGP._PRT]
[    0.900970] ACPI: PCI Interrupt Routing Table [\_SB_.PCI0.P32_._PRT]
[    0.901036] ACPI: PCI Interrupt Routing Table [\_SB_.PCI0.EXP1._PRT]
[    0.901087] ACPI: PCI Interrupt Routing Table [\_SB_.PCI0.EXP2._PRT]
[    0.901142] ACPI: PCI Interrupt Routing Table [\_SB_.PCI0.EXP5._PRT]
[    0.901201]  pci0000:00: Requesting ACPI _OSC control (0x1d)
[    0.901204]  pci0000:00: ACPI _OSC request failed (AE_NOT_FOUND), returned control mask: 0x1d
[    0.901206] ACPI _OSC control for PCIe not granted, disabling ASPM
[    0.907209] ACPI: PCI Interrupt Link [LNKA] (IRQs 3 4 5 7 9 10 *11 12)
[    0.907270] ACPI: PCI Interrupt Link [LNKB] (IRQs 3 4 5 7 9 10 *11 12)
[    0.907328] ACPI: PCI Interrupt Link [LNKC] (IRQs 3 4 5 7 9 *10 11 12)
[    0.907386] ACPI: PCI Interrupt Link [LNKD] (IRQs 3 4 5 7 9 10 *11 12)
[    0.907445] ACPI: PCI Interrupt Link [LNKE] (IRQs 3 4 5 7 9 10 *11 12)
[    0.907502] ACPI: PCI Interrupt Link [LNKF] (IRQs 3 4 5 7 9 10 *11 12)
[    0.907560] ACPI: PCI Interrupt Link [LNKG] (IRQs 3 4 5 7 9 10 *11 12)
[    0.907617] ACPI: PCI Interrupt Link [LNKH] (IRQs 3 4 5 7 9 10 *11 12)
[    0.908168] PCI: Using ACPI for IRQ routing
[    0.924582] pnp: PnP ACPI init
[    0.924606] ACPI: bus type pnp registered
[    0.925082] pnp 00:00: Plug and Play ACPI device, IDs PNP0a08 PNP0a03 (active)
[    0.925534] system 00:01: Plug and Play ACPI device, IDs PNP0c02 (active)
[    0.925593] pnp 00:02: Plug and Play ACPI device, IDs PNP0200 (active)
[    0.925652] pnp 00:03: Plug and Play ACPI device, IDs PNP0b00 (active)
[    0.925772] pnp 00:04: Plug and Play ACPI device, IDs PNP0103 (active)
[    0.925827] pnp 00:05: Plug and Play ACPI device, IDs PNP0c04 (active)
[    0.925873] pnp 00:06: Plug and Play ACPI device, IDs INT0800 (active)
[    0.925929] pnp 00:07: Plug and Play ACPI device, IDs PNP0303 (active)
[    0.925981] pnp 00:08: Plug and Play ACPI device, IDs SYN0311 SYN0300 SYN0002 PNP0f13 (active)
[    0.926095] pnp 00:09: Plug and Play ACPI device, IDs WEC1023 (active)
[    0.926161] pnp: PnP ACPI: found 10 devices
[    0.926163] ACPI: ACPI bus type pnp unregistered
[    0.996882] ACPI: Deprecated procfs I/F for AC is loaded, please retry with CONFIG_ACPI_PROCFS_POWER cleared
[    0.998762] ACPI: AC Adapter [ADP1] (on-line)
[    1.001016] ACPI: Lid Switch [LID0]
[    1.001074] ACPI: Sleep Button [SLPB]
[    1.001138] ACPI: Power Button [PWRF]
[    1.001373] ACPI: acpi_idle registered with cpuidle
[    1.018108] ACPI: Thermal Zone [TZS0] (62 C)
[    1.023178] ACPI: Thermal Zone [TZS1] (60 C)
[    1.023201] ACPI: Deprecated procfs I/F for battery is loaded, please retry with CONFIG_ACPI_PROCFS_POWER cleared
[    1.023210] ACPI: Battery Slot [BAT0] (battery present)
[    1.128799] ACPI: Battery Slot [BAT0] (battery present)
[    3.258465] acpi device:03: registered as cooling_device2
[    3.258853] ACPI: Video Device [VGA] (multi-head: yes  rom: no  post: no)

Likely unrelated but I'm also trying to solve a bug where plugging in headphones doesn't mute the internal laptop headphones that developed with this update...

Suggestions? Other info needed?

[Libervurto]

It's acpi=force

Thanks this worked for me!

[2sondad]

Well, every time I thought I had the issue fixed, I found out it worked once and that was it.

I decided to check a few things today. I switched to different versions of desktops (Cinnamon, Unity, Classic Gnome and LXDE.

The freeze occurs on Unity and since I am not a fan of Unity, I have been using Cinnamon which also freezes. After multiple attempts to recreate the freeze on Classic Gnome and on LXDE, I cannot. So far those two seem very stable.

Hope this helps others, I know everyone is using different systems, but the fix for me was to use either LXDE or GNOME Classic. I'm OK with either one.

[2sondad]

This has really bothered me; enough to consider switching from Ubuntu to another distro, or back to windows. I spent a lot of time researching this and I wanted it to work with the other desktop environments as well.

I cannot guarantee this will work for everyone, but I installed the nouveau drivers and removed the nvidia drivers and it seems to solve the problem for me completely. I can now use Unity 2D/3D, LXDE, XFCE,GNOME, Cinnamon, etc. Whichever mood strikes me.

I'm disappointed that this bug doesn't have higher priority, but on the positive side- I have learned a lot more about Linux, Ubuntu, Cinnamon and nVidia.