Hi, I am sorry that it has taken me so long to get back to you I have been very sick.
Please run this command, I may have had the syntax incorrect before.
Unplug your wired and usb connection first and see if it fixes your problem, if it does we will need to blacklist it and please do not restart your computer after you run the command.Code:sudo rmmod -f acer-wmi
Thank you
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