Ubuntu 11.04 will not work with my USB HDD

[TerryT]

I have an external USB HDD enclosure (Rocketfish USB 3.0 2.5" SATA) with a 350GB hard drive installed. The device is detected and operates fine on Windows 7, OS X, and other Linux installations that I've tried (Ubuntu 10.04 and Debian 6 live). However, it does not work on two different Ubuntu 11.04 installations. I get the following sort of syslog entries:

usb 2-1.2: new high speed USB device using ehci_hcd and address 7 scsi10 : uas
scsi 10:0:0:0: Direct-Access SYMWAVE HITACHI HTS72503 C70F PQ: 0 ANSI: 4
scsi 10:0:0:0: uas_eh_abort_handler tag 0
scsi 10:0:0:0: uas_eh_device_reset_handler tag 0
scsi 10:0:0:0: uas_eh_target_reset_handler tag 0
scsi 10:0:0:0: uas_eh_bus_reset_handler tag 0
usb 2-1.2: reset high speed USB device using ehci_hcd and address 7
scsi 10:0:0:0: Device offlined - not ready after error recovery
scsi 10:0:0:0: rejecting I/O to offline device
scsi 10:0:0:0: rejecting I/O to offline device

This is using kernel 2.6.38-8-generic x86_64. Any help would be much appreciated.

Thanks,
Terry

[dabl]

What filesystem are you using?

[TerryT]

It is formatted as FAT32.

Here is the full syslog entry:

usb 2-1.2: new high speed USB device using ehci_hcd and address 4
scsi7 : uas
scsi 7:0:0:0: Direct-Access SYMWAVE HITACHI HTS72503 C70F PQ: 0 ANSI: 4
scsi 7:0:0:0: uas_eh_abort_handler tag 0
scsi 7:0:0:0: uas_eh_device_reset_handler tag 0
scsi 7:0:0:0: uas_eh_target_reset_handler tag 0
scsi 7:0:0:0: uas_eh_bus_reset_handler tag 0
usb 2-1.2: reset high speed USB device using ehci_hcd and address 4
scsi 7:0:0:0: Device offlined - not ready after error recovery
scsi 7:0:0:0: rejecting I/O to offline device
scsi 7:0:0:0: rejecting I/O to offline device
scsi 7:0:0:1: Enclosure SYMWAVE SES C70F PQ: 0 ANSI: 4
scsi 7:0:0:2: uas_sense_old: urb length 26 disagrees with IU sense data length 510, using 18 bytes of sense data
sd 7:0:0:0: Attached scsi generic sg1 type 0
ses 7:0:0:1: Attached Enclosure device
ses 7:0:0:1: Attached scsi generic sg2 type 13
sd 7:0:0:0: uas_eh_abort_handler tag 0
sd 7:0:0:0: uas_eh_device_reset_handler tag 0
sd 7:0:0:0: uas_eh_target_reset_handler tag 0
sd 7:0:0:0: uas_eh_bus_reset_handler tag 0
usb 2-1.2: reset high speed USB device using ehci_hcd and address 4
sd 7:0:0:0: Device offlined - not ready after error recovery
sd 7:0:0:0: rejecting I/O to offline device
sd 7:0:0:0: rejecting I/O to offline device
sd 7:0:0:0: rejecting I/O to offline device
sd 7:0:0:0: [sdb] READ CAPACITY failed
sd 7:0:0:0: [sdb] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
sd 7:0:0:0: [sdb] Sense not available.
sd 7:0:0:0: rejecting I/O to offline device
sd 7:0:0:0: [sdb] Write Protect is off
sd 7:0:0:0: [sdb] Mode Sense: 00 00 00 00
sd 7:0:0:0: rejecting I/O to offline device
sd 7:0:0:0: [sdb] Asking for cache data failed
sd 7:0:0:0: [sdb] Assuming drive cache: write through
sd 7:0:0:0: [sdb] Attached SCSI disk

At this point, /dev/sdb[x] cannot be accessed.

[dabl]

It is formatted as FAT32.

Ehh -- the most fragile filesystem of them all.

Any chance that you could change it to ext4, or even NTFS?

usb 2-1.2: reset high speed USB device using ehci_hcd and address 4
sd 7:0:0:0: Device offlined - not ready after error recovery
sd 7:0:0:0: rejecting I/O to offline device

There is where it comes off the tracks. Not sure why -- probably would have to research that Hitachi device.

[TerryT]

Hi,

The problem is not with the filesystem on the drive. The same thing happens regardless of what filesystem is there. It is at a lower level with the USB driver subsystem.

After searching and reading, it appears to me that there has been a regression in the Linux kernel/USB driver ability to handle certain USB HDD devices. In my case, if I plug this drive into any system with kernel 2.6.32, it is detected and mounted fine. So somewhere between kernel 2.6.32 and 2.6.38 (Ubuntu 11.04), this compatibility has regressed. It is also not specific to Ubuntu, e.g., if I boot an earlier live version of Fedora everything is fine. But Fedora 15 (with kernel 2.6.38 ) also fails to mount this drive.

I should file a bug report on this, if anyone can tell me where I should do that it would be much appreciated.

Thanks,
Terry

[Petr123]

After installing Ubuntu 11.04 I discovered I was not able to mount my external HDD with USB interface. I have solved the problem by not permitting umount to call smart test for this disc. I did the following steps:

1. I have copied the file 80-udisks.rules form the directory /lib/udev/rules.d to the directory /etc/udev/rules.d.

2. I have commented out the following lines in the file /etc/udev/rules.d/80-udisks.rule:

128: KERNEL=="sd*[!0-9]", ATTR{removable}=="0", ENV{ID_BUS}=="usb", ENV{DEVTYPE}=="disk", IMPORT{program}="udisks-probe-ata-smart $tempnode"

131: KERNEL=="sd*[!0-9]", ATTR{removable}=="0", ENV{ID_BUS}=="ata", ENV{DEVTYPE}=="disk", IMPORT{program}="udisks-probe-ata-smart $tempnode"

134: KERNEL=="sd*[!0-9]", ATTR{removable}=="0", ENV{ID_BUS}=="scsi", ENV{DEVTYPE}=="disk", ENV{ID_VENDOR}=="ATA", IMPORT{program}="udisks-probe-ata-smart $tempnode"

The rules in the directory /etc/udev/rules.d override the/lib/udev/rules.d. rules in the directory /lib/udev/rules.d. It is recommended not to edit anything in /lib/udev/rules.d and to put personal rules into /etc/udev/rules.d.

I had the same problem with Ubuntu 10.10 and the same solution was used.

Petr.

[Petr123]

I tested this solution on two X64 Athlon computers with Suse 11.3 and Suse 11.4 respectively. It works.

Petr.

[wrin]

This did not work for me. dmesg shows:

[38528.084160] usb 2-4: new high speed USB device using ehci_hcd and address 5
[38528.225826] scsi5 : uas
[38531.687200] scsi 5:0:0:0: Direct-Access SYMWAVE FUJITSU MHW2120B 001C PQ: 0 ANSI: 4
[38538.016105] scsi 5:0:0:0: uas_eh_abort_handler tag 0
[38538.016120] scsi 5:0:0:0: uas_eh_device_reset_handler tag 0
[38538.016127] scsi 5:0:0:0: uas_eh_target_reset_handler tag 0
[38538.016134] scsi 5:0:0:0: uas_eh_bus_reset_handler tag 0
[38538.128204] usb 2-4: reset high speed USB device using ehci_hcd and address 5
[38538.261381] scsi 5:0:0:0: Device offlined - not ready after error recovery
[38538.261458] scsi 5:0:0:0: rejecting I/O to offline device
[38538.261479] scsi 5:0:0:0: rejecting I/O to offline device
[38538.263039] scsi 5:0:0:1: Enclosure SYMWAVE SES 001C PQ: 0 ANSI: 4
[38538.263209] scsi 5:0:0:2: uas_sense_old: urb length 26 disagrees with IU sense data length 510, using 18 bytes of sense data
[38538.263786] sd 5:0:0:0: Attached scsi generic sg2 type 0
[38538.264062] ses 5:0:0:1: Attached Enclosure device
[38538.264233] ses 5:0:0:1: Attached scsi generic sg3 type 13
[38569.056078] sd 5:0:0:0: uas_eh_abort_handler tag 0
[38569.056093] sd 5:0:0:0: uas_eh_device_reset_handler tag 0
[38569.056101] sd 5:0:0:0: uas_eh_target_reset_handler tag 0
[38569.056108] sd 5:0:0:0: uas_eh_bus_reset_handler tag 0
[38569.168218] usb 2-4: reset high speed USB device using ehci_hcd and address 5
[38569.301900] sd 5:0:0:0: Device offlined - not ready after error recovery
[38569.302032] sd 5:0:0:0: rejecting I/O to offline device
[38569.302055] sd 5:0:0:0: rejecting I/O to offline device
[38569.302068] sd 5:0:0:0: rejecting I/O to offline device
[38569.302078] sd 5:0:0:0: [sdb] READ CAPACITY failed
[38569.302084] sd 5:0:0:0: [sdb] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[38569.302094] sd 5:0:0:0: [sdb] Sense not available.
[38569.302107] sd 5:0:0:0: rejecting I/O to offline device
[38569.302118] sd 5:0:0:0: [sdb] Write Protect is off
[38569.302125] sd 5:0:0:0: [sdb] Mode Sense: 00 00 00 00
[38569.302135] sd 5:0:0:0: rejecting I/O to offline device
[38569.302145] sd 5:0:0:0: [sdb] Asking for cache data failed
[38569.302151] sd 5:0:0:0: [sdb] Assuming drive cache: write through
[38569.302558] sd 5:0:0:0: [sdb] Attached SCSI disk

I don't know what else to do.

[wrin]

Is this issue still being looked at? It still doesn't work for me and I'm really terrible at troubleshooting linux stuff.

[alzmich]

Hi all,

i have exactly the same issue - no idea what could be wrong and how to solve it.
- the problem exists with ubuntu server 11.04 with kernel 2.6.38-11-server #48-Ubuntu and #50-Ubuntu.

everytime i attach my external usb disk i get:

[ 52.483491] usb 2-1.1: new high speed USB device using ehci_hcd and address 4
[ 52.635780] scsi8 : uas
[ 52.635896] usbcore: registered new interface driver uas
[ 52.639492] Initializing USB Mass Storage driver...
[ 52.639526] usbcore: registered new interface driver usb-storage
[ 52.639527] USB Mass Storage support registered.
[ 56.487174] scsi 8:0:0:0: Direct-Access Hitachi Touro Mobile Pro A0D0 PQ: 0 ANSI: 4
[ 63.157225] scsi 8:0:0:0: uas_eh_abort_handler tag 0
[ 63.157232] scsi 8:0:0:0: uas_eh_device_reset_handler tag 0
[ 63.157235] scsi 8:0:0:0: uas_eh_target_reset_handler tag 0
[ 63.157238] scsi 8:0:0:0: uas_eh_bus_reset_handler tag 0
[ 63.237329] usb 2-1.1: reset high speed USB device using ehci_hcd and address 4
[ 63.378749] scsi 8:0:0:0: Device offlined - not ready after error recovery
[ 63.378835] scsi 8:0:0:0: rejecting I/O to offline device
[ 63.378840] scsi 8:0:0:0: rejecting I/O to offline device
[ 63.380112] scsi 8:0:0:1: Enclosure Hitachi SES A0D0 PQ: 0 ANSI: 4
[ 63.380340] scsi 8:0:0:2: uas_sense_old: urb length 26 disagrees with IU sense data length 510, using 18 bytes of sense data
[ 63.380515] sd 8:0:0:0: Attached scsi generic sg3 type 0
[ 63.380615] scsi 8:0:0:1: Attached scsi generic sg4 type 13


interestingly - same hardware other OS (opensuse 11.4 live, or self compiled gentoo - 2.6.38 kernel) - disk is working perfectly.

Any hint?
In my opinion it must have something to do with the ehci / ohci kernel modules...

Maybe someone already solved it?

Thanx.