Guys, a few clarifications.
We are doing our best to be a green company, and are happy to entertain suggestions on how that can be done better. While we definitely won't be including reams of paper documentation with our systems, there may be more effective ways approach this online.
But we do not provide a total lack of documentation on our systems. The computer comes with a piece of paper (we call it an insert) that points to our online resources, which have a quick-start guide explaining connections and hot key usage... that sort of thing. See...
http://knowledge76.com/index.php/GazP6 for an example.
Also, the product pages on the website...
...provide quite a bit of relevant information. Granted, it doesn't delve into all of the minutia, but we try to provide the level of detail that we've learned our general customer base wants.
We find that this level of information is sufficient for the vast majority of our users. In fact, I was surprised by the angry tone of this post considering we've had very few (if any?) other such comments regarding documentation in five years. For those who want more detailed information, our sales and support staff is (and has always been) happy to provide that information upon request. It's not about keeping secrets, and it's not about a lack of honesty (as someone mentioned above). It is simply providing what we think our customers want without swamping them with information they aren't interested in. If we don't know the information off-hand, we will research it for you.
Regarding the System76 Driver, it is simply a python program that identifies the model number of your system, the version of Ubuntu you are using, and applies appropriate patches. We post the changelog for this driver in an aforementioned link.
So, if anyone wants more specific information, please don't hesitate to ask.
Please forward your ideas on how we can do it better to info...at...system76...dot...com.