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Thread: Install Failed ""The installer encountered an unrecoverable error. A desktop ses..."

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  1. #1
    Join Date
    Sep 2010
    Beans
    3

    Question Install Failed ""The installer encountered an unrecoverable error. A desktop ses..."

    Getting the error "The installer encountered an unrecoverable error. A desktop session will now be run so that you many investigate the problem or try installing again" while trying to install Ubuntu.

    These are the details:

    Start install from cd, using image ubuntu-10.04.1-desktop-i386.iso

    Install proceeds to purple screen that says Ubuntu on it.

    Continues on for 8 minutes, then error stating "The installer encountered an unrecoverable error. A desktop session will now be run so that you many investigate the problem or try installing again"

    I press OK on the error message, goes to black background screen with message on top of screen that says "(Process:325): GLib-Warning **: getpwuid_r(): failed due to unknown user id (0)"

    More errors fill the screen, generally they say "Buffer I/O error on device"

    The install continues to a purple screen, makes a music chime-y noise, then purple screen of death for 40 minutes and I kill the install.

    My computer: Windows 7 Home Premium, Sony Vaio, 64 bit, Intel(R) Core(TM)2 Duo CPU T6600 @ 2.2 GHz

    Help?

  2. #2
    Join Date
    Oct 2009
    Location
    Reykjavík, Ísland
    Beans
    12,540
    Distro
    Lubuntu 17.10 Artful Aardvark

    Re: Install Failed ""The installer encountered an unrecoverable error. A desktop ses.

    This is a well-known error. It is hard to diagnose exactly what is wrong, as you can see here:
    http://ubuntuforums.org/showthread.php?t=1443231

    Can you install 9.10?

    http://www.releases.ubuntu.com/
    If you install Buntu 17.10 remember to download a new ISO file.

    Old files might contain a bug which can damage UEFI hardware. Updating an existing installation and upgrading to 17.10 (if one has faith in upgrades in general) are safe.

  3. #3
    Join Date
    Sep 2010
    Beans
    3

    Re: Install Failed ""The installer encountered an unrecoverable error. A desktop ses.

    I was using an old, cheap CD-ROM for the image, so I decided to try burning a new disc and somehow the installation worked with no problem.

    I used the same .iso file, the same CD burner, and tried installing Ubuntu on the same laptop - and it worked with the new CD. Glad I got lucky.

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