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Thread: Firefox unusable after upgrade to 10.4

  1. #1
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    Dec 2007
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    Firefox unusable after upgrade to 10.4

    I upgraded to 10.4 2 weeks ago and so far Firefox is a mess. I've read about people having crashes but that's not my problem. It opens fine and seems to run OK but strange things are happening. For example:

    1) When closing Yahoo email there is supposed to be a redirect to Yahoo.com. The page opens but it's all text and not rendered properly at all.

    2) Strange certificate errors occur. For example, I try to go to ebay.com and I get a cert problem. Examining "details" I discover that Firefox is trying to match the cert for Yahoo for the current page which is ebay.

    3) I use the Google quick search function for "efax forums". Google opens and I get link to SourceForge. I click it and I go the the main Google search page instead of SourceForge.

    I could go on.

    10.4 has been out for over 3 months and I can't believe it's this buggy. I have no interest in doing a full install and spending hours reinstalling programs and data. Upgrade has always worked in the past.

    Does anyone know what's happening?

    Thanks.

  2. #2
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    Ubuntu 11.04 Natty Narwhal

    Re: Firefox unusable after upgrade to 10.4

    Quote Originally Posted by bob12564 View Post
    10.4 has been out for over 3 months and I can't believe it's this buggy. I have no interest in doing a full install and spending hours reinstalling programs and data. Upgrade has always worked in the past.
    Does anyone know what's happening?
    Thanks.
    You have problems with firefox and blame Ubuntu Lucid?

    You could try renaming the .mozilla folder tot .mozilla-backup
    and start firefox and see if the problems have been 'fixed'.

  3. #3
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    Ubuntu Studio 12.04 Precise Pangolin

    Re: Firefox unusable after upgrade to 10.4

    Most likely creating a new profile will fix it. Nevertheless, you could try to simply move the file secmod.db from your Firefox profile to another, since it is known to be causing problems. You need to do that with Firefox closed.

    See Firefox General Troubleshooting Steps tutorial and Fixing a problematic or corrupted profile

  4. #4
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    Re: Firefox unusable after upgrade to 10.4

    The new profile did not fix the problem. Today, for example, I cannot access Yahoo's home page normally. It just shows up as text.

    The reason I am suspecting the 10.4 upgrade is because I've read that others are having problems with Firefox after upgrading. There was a problem accessing pages with Flash and that seems to be fixed now. I also read something about an architectural change in Ubuntu that caused some problems with Firefox being able to access pages with Java code. Another program I use, efax-gtk, also stopped working because of an architectural change but I read about a fix for it that requires a newer version than the one shipped with 10.4. But back to Firefox...

    I'll try the tweeks suggested and I'll keep reading.

    Thanks for the help.

  5. #5
    Join Date
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    Ubuntu Studio 12.04 Precise Pangolin

    Re: Firefox unusable after upgrade to 10.4

    Try to create a new Ubuntu user, just for testing. Log in with the new account and check if the problem persist. If not, then most likely you have some old gnome settings causing trouble.

    Please provide the output of the following commands and instructions. This will make sure I will have a good understanding of your Firefox and Flash installations, so I don't need to guess what might be happening to your system:

    1 - Flash Version

    Type about:config in Firefox address bar, then type plugin.expose_full_path in the filter, then double-click the same item in the results to make it true. Then type about:plugins in the address bar, find Shockwave Flash, copy the corresponding Path and Version and paste here. it should look lie the image below:



    2 - Firefox version and architecture

    To find Firefox version and architecture, click "Help >> About Mozilla Firefox" in the menu. The info will be located at the bottom of the info dialog:




    3 - System Info

    Execute the following commands then copy the generated file, named firefox-report.txt from your Desktop and upload it here or paste the contents.

    To execute those commands, select the entire content below, then go to "Applications >> Accessories >> Terminal" and click the terminal with the middle-mouse button.

    Code:
    echo 'Ubuntu Architecture' > ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    uname -a >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    echo 'Ubuntu Version' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    cat /etc/lsb-release >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    echo 'Firefox Packages' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    dpkg --get-selections | grep 'firefox*' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    echo 'Firefox binaries' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    which firefox >> ~/Desktop/firefox-report.txt
    file /usr/bin/firefox >> ~/Desktop/firefox-report.txt
    file /usr/local/bin/firefox >> ~/Desktop/firefox-report.txt
    file /opt/firefox/firefox >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    echo 'Firefox divertion' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    file /usr/bin/firefox.ubuntu >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    echo 'Sources' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    ls /etc/apt/sources.list.d >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    echo 'Flash packages' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    dpkg --get-selections | grep 'flash*' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    echo 'Plugin locations' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    locate libflashplayer.so  >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    locate flashplugin-alternative.so  >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    echo 'Flash symlinks' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    file /usr/lib/firefox-addons/plugins/libflashplayer.so  >> ~/Desktop/firefox-report.txt
    file /usr/lib/mozilla/plugins/flashplugin-alternative.so  >> ~/Desktop/firefox-report.txt
    file /etc/alternatives/mozilla-flashplugin  >> ~/Desktop/firefox-report.txt
    file /var/lib/flashplugin-installer/npwrapper.libflashplayer.so  >> ~/Desktop/firefox-report.txt
    firefox ~/Desktop/firefox-report.txt
    Last edited by lovinglinux; August 14th, 2010 at 01:34 PM.

  6. #6
    Join Date
    Dec 2007
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    95

    Re: Firefox unusable after upgrade to 10.4

    Hello,

    Thanks for the help.

    I have the diagnostic info you requested. Thank you for making the instructions so simple.

    The problem with Yahoo is intermittent. I know that Yahoo intermittently posts a Flash video on the home page which suggests a Flash issue, but I've been able to access You Tube without any problems and the videos play normally. After I had the latest Yahoo problem I went to Google to read more about the problem and received a certificate warning when I tried to select one of the links. The link was to dslreports.com. Here's what Firefox reported:

    www.dslreports.com uses an invalid security certificate.

    The certificate is only valid for addons.mozilla.org

    (Error code: ssl_error_bad_cert_domain)


    I'm not sure what that means but "addons" seems curious.

    Here is the Shockwave ionformation and Firefox/About window which doesn't say much:

    Finally, the rest of the information you requested:


    Ubuntu Architecture

    Linux asus-p4p800 2.6.32-24-generic-pae #38-Ubuntu SMP Mon Jul 5 10:54:21 UTC 2010 i686 GNU/Linux

    Ubuntu Version

    DISTRIB_ID=Ubuntu
    DISTRIB_RELEASE=10.04
    DISTRIB_CODENAME=lucid
    DISTRIB_DESCRIPTION="Ubuntu 10.04.1 LTS"

    Firefox Packages

    firefox install
    firefox-3.5 install
    firefox-3.5-branding install
    firefox-3.5-gnome-support install
    firefox-branding install
    firefox-gnome-support install

    Firefox binaries

    /usr/bin/firefox
    /usr/bin/firefox: symbolic link to `../lib/firefox-3.6.8/firefox.sh'
    /usr/local/bin/firefox: ERROR: cannot open `/usr/local/bin/firefox' (No such file or directory)
    /opt/firefox/firefox: ERROR: cannot open `/opt/firefox/firefox' (No such file or directory)

    Firefox divertion

    /usr/bin/firefox.ubuntu: ERROR: cannot open `/usr/bin/firefox.ubuntu' (No such file or directory)

    Sources

    medibuntu.list
    medibuntu.list.distUpgrade
    medibuntu.list.save

    Flash packages

    flashplugin-installer install
    flashplugin-nonfree install

    Plugin locations

    /usr/lib/flashplugin-installer/libflashplayer.so
    /usr/share/ubufox/plugins/libflashplayer.so

    /usr/lib/firefox/plugins/flashplugin-alternative.so
    /usr/lib/iceape/plugins/flashplugin-alternative.so
    /usr/lib/iceweasel/plugins/flashplugin-alternative.so
    /usr/lib/midbrowser/plugins/flashplugin-alternative.so
    /usr/lib/mozilla/plugins/flashplugin-alternative.so
    /usr/lib/xulrunner/plugins/flashplugin-alternative.so
    /usr/lib/xulrunner-addons/plugins/flashplugin-alternative.so

    Flash symlinks

    /usr/lib/firefox-addons/plugins/libflashplayer.so: ERROR: cannot open `/usr/lib/firefox-addons/plugins/libflashplayer.so' (No such file or directory)
    /usr/lib/mozilla/plugins/flashplugin-alternative.so: symbolic link to `/etc/alternatives/mozilla-flashplugin'
    /etc/alternatives/mozilla-flashplugin: symbolic link to `/usr/lib/flashplugin-installer/libflashplayer.so'
    /var/lib/flashplugin-installer/npwrapper.libflashplayer.so: ERROR: cannot open `/var/lib/flashplugin-installer/npwrapper.libflashplayer.so' (No such file or directory)
    Attached Images Attached Images

  7. #7
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    Ubuntu Studio 12.04 Precise Pangolin

    Re: Firefox unusable after upgrade to 10.4

    Quote Originally Posted by bob12564 View Post
    The problem with Yahoo is intermittent. I know that Yahoo intermittently posts a Flash video on the home page which suggests a Flash issue, but I've been able to access You Tube without any problems and the videos play normally.
    Some users can play YouTube videos normally, but can't when the video is embedded. That could be the source of your problem. In this case, allowing third-party cookies could help.

    Quote Originally Posted by bob12564 View Post
    After I had the latest Yahoo problem I went to Google to read more about the problem and received a certificate warning when I tried to select one of the links. The link was to dslreports.com. Here's what Firefox reported:

    www.dslreports.com uses an invalid security certificate.

    The certificate is only valid for addons.mozilla.org

    (Error code: ssl_error_bad_cert_domain)

    I'm not sure what that means but "addons" seems curious.
    The addons.mozilla.org is the Mozilla site where Firefox extensions are published. It is a safe site. Nevertheless, I don't see a reason why another site would display a certificate error. Which makes me believe could be a problem with secmod.db and cert8.db. Several users are experiencing certificate issues.

    Another possibility is that the link you selected was redirected to an extension hosted on Mozilla.

    There is also one thing that I suspect. Google provides prefetching, which means Firefox will download the content of some sites in the Google results that you probably would visit, in order to speed up page loading. One of these results could be linked to Mozilla. That happened to me some time ago.

    To disable prefetching, type about:config in the address bar, then type network.prefetch-next in the filter and then double-click int he result to make it false.

    Quote Originally Posted by bob12564 View Post
    Here is the Shockwave ionformation and Firefox/About window which doesn't say much:

    Finally, the rest of the information you requested:
    I can't identify anything wrong with your Firefox setup. Nevertheless, since you had upgraded, would recommend purging it and install again.

    Code:
    sudo apt-get purge firefox 
    sudo apt-get purge firefox-3.5
    sudo apt-get update
    sudo apt-get install firefox
    I know you don't want to do a clean install, but I would recommend creating a separate partition for home and always doing clean installations when a new Ubuntu release is available. It doesn't take time and you can get your system back exactly the way it was in no time. Take a look at my extension Umarks. It allows to restore all your programs and repository sources.

    I just did a clean install other day, because I wanted to test the 32bit version of Ubuntu. What I do is to install it preserving the home partition, then I start Firefox run Umarks to install all my programs and voilà...everything works as before. The only boring thing I need to do is to restore a couple of config files for my TV card and remote, that are saved in the /etc folder and thus are wiped by the clean install.

    I never did an upgrade since I started using Ubuntu. Only clean installs.

  8. #8
    Join Date
    Dec 2007
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    95

    Re: Firefox unusable after upgrade to 10.4

    I did the uninstall/reinstall of Firefox as suggested and the problems persist. The uninstall removed the Gecko-Gnome media player and I manually reinstalled it from Synaptic.

    Some new symptoms, many of which are intermittent:

    1) I exit Yahoo mail and instead of auto-directing to the Yahoo home page I end up on the home page for WOT, one of the Firefox add-ons.

    2) I search in Google and several of the search links error as non-existent URLs.

    3) I go to the Yahoo home page and it opens normally. A Flash video in the news section plays but a Flash video on a sidebar says the page doesn't exist.

    4) This one is consistent: I cannot watch any Flash video full screen.

    I've seen other complaints about 10.4 and Flash problems in Firefox but I expect that would have been fixed by now.

    Other than the Flash problems, the link error and certificate might suggest that Firefox is losing track of where it is and where it's trying to go.

    I'm stumped.

  9. #9
    Join Date
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    Ubuntu Studio 12.04 Precise Pangolin

    Re: Firefox unusable after upgrade to 10.4

    Create a new Ubuntu user and login with that account just to test if the problems persist. If not, then it is some gnome settings fault, since a clean Firefox profile has already been created and didn't help.

  10. #10
    Join Date
    Dec 2007
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    95

    Re: Firefox unusable after upgrade to 10.4

    I tried creating a new user but I found it confusing. For example, I didn't get the usual shut down icon on the upper right. I couldn't figure out how to turn off the computer. I deleted the test user and went back to the main user.

    I deleted Firefox and reinstalled but no change. I then deleted my Firefox add-ons. Then things seem to stabilize, maybe because of the removal of the add-ons or because of system updates from Ubuntu. But there's another problem I detected with Firefox: I'm trying to re-add the add-ons and I'm getting "-228 Download Error" messages for 2 days now. The Firefox add-on service seems to be working on my other computer which is on Ubuntu 9.10. Mozilla suggests some reasons for the error such as network or firewall problems or a legitimate problem on their end.

    I may have found a temporary solution to the Flash full screen problem. I had no problems with full screen Flash in You-Tube but everywhere else all I get is a white screen. Other people have the problem and the workaround is to shut off hardware acceleration. Never had to do that before.

    I could be convinced into doing a fresh install is I could be convinced that everything would work normally.

    Thanks for the continued help.

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