No sound after update on Dell studio 1555

**ravisghosh** · August 13th, 2010

After recent update of 10.4 on my Dell Studio 1555, the sound stopped working. Searched forum and google, but the only thing I could make out is that it has something to do with pulseaudio. But no clue as to how to solve it.

Here is the aptitude log of the machine.

Aptitude 0.4.11.11: log report
Tue, Aug 10 2010 02:17:38 +0530

IMPORTANT: this log only lists intended actions; actions which fail due to
dpkg problems may not be completed.

Will install 9 packages, and remove 0 packages.
36.9kB of disk space will be used
================================================== =============================
[UPGRADE] chromium-browser 6.0.486.0~svn20100805r55014-0ubuntu1~ucd1~lucid -> 6.0.487.0~svn20100806r55176-0ubuntu1~ucd1~lucid
[UPGRADE] chromium-browser-inspector 6.0.486.0~svn20100805r55014-0ubuntu1~ucd1~lucid -> 6.0.487.0~svn20100806r55176-0ubuntu1~ucd1~lucid
[UPGRADE] chromium-codecs-ffmpeg 0.5+svn20100611r49485+50002-0ubuntu1~ucd1~lucid -> 0.6+svn20100730r54382+55302-0ubuntu1~ucd1~lucid
[UPGRADE] libpcsclite1 1.5.3-1ubuntu4 -> 1.5.3-1ubuntu4.1
[UPGRADE] python-apt 0.7.94.2ubuntu6.1 -> 0.7.94.2ubuntu6.2
[UPGRADE] tzdata 2010j-0ubuntu0.10.04 -> 2010k-0ubuntu0.10.04
[UPGRADE] tzdata-java 2010j-0ubuntu0.10.04 -> 2010k-0ubuntu0.10.04
[UPGRADE] update-manager 1:0.134.9 -> 1:0.134.10
[UPGRADE] update-manager-core 1:0.134.9 -> 1:0.134.10
================================================== =============================

Log complete.
Aptitude 0.4.11.11: log report
Wed, Aug 11 2010 02:34:20 +0530

IMPORTANT: this log only lists intended actions; actions which fail due to
dpkg problems may not be completed.

Will install 4 packages, and remove 0 packages.
156kB of disk space will be used
================================================== =============================
[UPGRADE] acpi-support 0.136 -> 0.136.1
[UPGRADE] chromium-browser 6.0.487.0~svn20100806r55176-0ubuntu1~ucd1~lucid -> 6.0.491.0~svn20100810r55554-0ubuntu1~ucd1~lucid
[UPGRADE] chromium-browser-inspector 6.0.487.0~svn20100806r55176-0ubuntu1~ucd1~lucid -> 6.0.491.0~svn20100810r55554-0ubuntu1~ucd1~lucid
[UPGRADE] libldap-2.4-2 2.4.21-0ubuntu5 -> 2.4.21-0ubuntu5.2
================================================== =============================

Log complete.

Any help would be much appreciated.

SOLVED - On running "ubuntu-bug audio," I got a message:

Code:

You seem to have configured PulseAudio to use the "pci-0000_01_00.1" card, while you want output from "HDA-Intel - HDA Intel". Please correct that using pavucontrol or the GNOME volume control. Continue anyway?

Under "Configuration>RV710/730," I changed the "Profile" to "Off."

Then again on running "ubuntu-bug audio," I got a message that something was muted and it asked me to run alsamixer.

On running alsamixer, I found the speaker were muted and then unmuted them. Of note, earlier nothing was muted in alsamixer before changing the RV710/730 Profile off.

This got my audio working

**[Shawn]** · August 13th, 2010

I've had a similar issue to what your experiencing.
Go to terminal and type

Code:

aplay -l

and report the output back here.

**ravisghosh** · August 13th, 2010

Originally Posted by [Shawn]

I've had a similar issue to what your experiencing.
Go to terminal and type

Code:

aplay -l

and report the output back here.

Here is the output of aplay -l

shantanu@GreenHead:~$ aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 1: HDMI [HDA ATI HDMI], device 3: ATI HDMI [ATI HDMI]
Subdevices: 1/1
Subdevice #0: subdevice #0

**lidex** · August 14th, 2010

Did you check mixer levels? Those updates shouldn't affect audio.
Can you post the output of these terminal commands for me please:

Code:

uname -a
dpkg -l | grep "alsa"
head -n 1 /proc/asound/card*/codec#*

Code:

sudo fuser -v /dev/dsp* /dev/snd/* /dev/seq*

Code:

dmesg | grep -C1 -E 'ALSA|HDA|HDMI|sound|hda.codec|hda.intel'

Terminal="Applications->Accessories->Terminal"
Please also include the make/model of your PC/Laptop.
Please post text output using code tags (the # in toolbar)

**ravisghosh** · August 16th, 2010

Originally Posted by lidex

Did you check mixer levels? Those updates shouldn't affect audio.
Can you post the output of these terminal commands for me please:

Thanks for the help lindex. I did check the mixer levels and they are fine. Here are the output of the commands. Also, model of the PC is mentioned in the sig line.

Code:

shantanu@GreenHead:~$ uname -a
Linux GreenHead 2.6.32-24-generic #39-Ubuntu SMP Wed Jul 28 05:14:15 UTC 2010 x86_64 GNU/Linux

Code:

shantanu@GreenHead:~$ dpkg -l | grep "alsa"
ii  alsa-base                                          1.0.22.1+dfsg-0ubuntu3                          ALSA driver configuration files
ii  alsa-utils                                         1.0.22-0ubuntu5                                 ALSA utilities
ii  bluez-alsa                                         4.60-0ubuntu8                                   Bluetooth audio support
ii  gnome-alsamixer                                    0.9.7~cvs.20060916.ds.1-2                       ALSA sound mixer for GNOME
ii  gstreamer0.10-alsa                                 0.10.28-1                                       GStreamer plugin for ALSA
ii  libesd-alsa0                                       0.2.41-6ubuntu1                                 Enlightened Sound Daemon (ALSA) - transitional package
ii  libsdl1.2debian-alsa                               1.2.14-4ubuntu1.1                               Simple DirectMedia Layer (with X11 and ALSA options)

Code:

shantanu@GreenHead:~$ head -n 1 /proc/asound/card*/codec#*
==> /proc/asound/card0/codec#0 <==
Codec: IDT 92HD73C1X5

==> /proc/asound/card1/codec#0 <==
Codec: ATI R6xx HDMI

Code:

shantanu@GreenHead:~$ sudo fuser -v /dev/dsp* /dev/snd/* /dev/seq*
[sudo] password for shantanu: 
                     USER        PID ACCESS COMMAND
/dev/snd/controlC0:  shantanu   1951 F.... xfce4-mixer-plu
                     shantanu   1974 F.... pulseaudio
                     shantanu   2120 F.... xfce4-volumed
/dev/snd/controlC1:  shantanu   1951 F.... xfce4-mixer-plu
                     shantanu   2120 F.... xfce4-volumed

Code:

shantanu@GreenHead:~$ dmesg | grep -C1 -E 'ALSA|HDA|HDMI|sound|hda.codec|hda.intel'
[   13.830163]   alloc kstat_irqs on node -1
[   13.830170] HDA Intel 0000:00:1b.0: PCI INT A -> GSI 22 (level, low) -> IRQ 22
[   13.830930] HDA Intel 0000:00:1b.0: setting latency timer to 64
[   13.959604] input: HDA Digital PCBeep as /devices/pci0000:00/0000:00:1b.0/input/input14
[   13.981296] input: HDA Intel Mic at Ext Left Jack as /devices/pci0000:00/0000:00:1b.0/sound/card0/input15
[   13.981468] input: HDA Intel HP Out at Ext Left Jack as /devices/pci0000:00/0000:00:1b.0/sound/card0/input16
[   13.981609] input: HDA Intel HP Out at Ext Left Jack as /devices/pci0000:00/0000:00:1b.0/sound/card0/input17
[   13.982496] HDA Intel 0000:01:00.1: PCI INT B -> GSI 17 (level, low) -> IRQ 17
[   13.982534] HDA Intel 0000:01:00.1: setting latency timer to 64
[   14.254442] usb 3-1.3: new full speed USB device using uhci_hcd and address 5
--
[   30.070235] eth0: no IPv6 routers present
[   51.236782] hda-intel: IRQ timing workaround is activated for card #1. Suggest a bigger bdl_pos_adj.
[   57.929401] lo: Disabled Privacy Extensions

**lidex** · August 17th, 2010

Code:

shantanu@GreenHead:~$ sudo fuser -v /dev/dsp* /dev/snd/* /dev/seq*
[sudo] password for shantanu: 
                     USER        PID ACCESS COMMAND
/dev/snd/controlC0:  shantanu   1951 F.... xfce4-mixer-plu
                     shantanu   1974 F.... pulseaudio
                     shantanu   2120 F.... xfce4-volumed
/dev/snd/controlC1:  shantanu   1951 F.... xfce4-mixer-plu
                     shantanu   2120 F.... xfce4-volumed

Try disabling xfce4-mixer* and xfce4-volume*. If you're trying to use pulse it needs sole control of those devices.

**ravisghosh** · August 17th, 2010

Originally Posted by lidex

Try disabling xfce4-mixer* and xfce4-volume*. If you're trying to use pulse it needs sole control of those devices.

Removed both xfce4-mixer and xfce4-volumed but no effect

**lidex** · August 18th, 2010

Originally Posted by ravisghosh

Removed both xfce4-mixer and xfce4-volumed but no effect

Run that dmesg command again and post results.

**ravisghosh** · August 18th, 2010

Originally Posted by lidex

Run that dmesg command again and post results.

Here is it lindex:

Code:

shantanu@GreenHead:~$ dmesg | grep -C1 -E 'ALSA|HDA|HDMI|sound|hda.codec|hda.intel'
[    9.559476]   alloc kstat_irqs on node -1
[    9.559483] HDA Intel 0000:00:1b.0: PCI INT A -> GSI 22 (level, low) -> IRQ 22
[    9.559564] HDA Intel 0000:00:1b.0: setting latency timer to 64
[    9.560047] Console: switching to colour frame buffer device 80x30
--
[    9.605955] phy0: Selected rate control algorithm 'iwl-agn-rs'
[    9.679356] input: HDA Digital PCBeep as /devices/pci0000:00/0000:00:1b.0/input/input14
[    9.753697] input: HDA Intel Mic at Ext Left Jack as /devices/pci0000:00/0000:00:1b.0/sound/card0/input15
[    9.753774] input: HDA Intel HP Out at Ext Left Jack as /devices/pci0000:00/0000:00:1b.0/sound/card0/input16
[    9.753829] input: HDA Intel HP Out at Ext Left Jack as /devices/pci0000:00/0000:00:1b.0/sound/card0/input17
[    9.754391] HDA Intel 0000:01:00.1: PCI INT B -> GSI 17 (level, low) -> IRQ 17
[    9.754440] HDA Intel 0000:01:00.1: setting latency timer to 64
[    9.854575] EXT4-fs (sda6): mounted filesystem with ordered data mode
--
[   71.562214] CPUFREQ: Per core ondemand sysfs interface is deprecated - up_threshold
[   76.934940] hda-intel: IRQ timing workaround is activated for card #1. Suggest a bigger bdl_pos_adj.
[   77.424582] lo: Disabled Privacy Extensions

**lidex** · August 18th, 2010

Originally Posted by ravisghosh

Here is it lindex:

Code:

shantanu@GreenHead:~$ dmesg | grep -C1 -E 'ALSA|HDA|HDMI|sound|hda.codec|hda.intel'
[    9.559476]   alloc kstat_irqs on node -1
[    9.559483] HDA Intel 0000:00:1b.0: PCI INT A -> GSI 22 (level, low) -> IRQ 22
[    9.559564] HDA Intel 0000:00:1b.0: setting latency timer to 64
[    9.560047] Console: switching to colour frame buffer device 80x30
--
[    9.605955] phy0: Selected rate control algorithm 'iwl-agn-rs'
[    9.679356] input: HDA Digital PCBeep as /devices/pci0000:00/0000:00:1b.0/input/input14
[    9.753697] input: HDA Intel Mic at Ext Left Jack as /devices/pci0000:00/0000:00:1b.0/sound/card0/input15
[    9.753774] input: HDA Intel HP Out at Ext Left Jack as /devices/pci0000:00/0000:00:1b.0/sound/card0/input16
[    9.753829] input: HDA Intel HP Out at Ext Left Jack as /devices/pci0000:00/0000:00:1b.0/sound/card0/input17
[    9.754391] HDA Intel 0000:01:00.1: PCI INT B -> GSI 17 (level, low) -> IRQ 17
[    9.754440] HDA Intel 0000:01:00.1: setting latency timer to 64
[    9.854575] EXT4-fs (sda6): mounted filesystem with ordered data mode
--
[   71.562214] CPUFREQ: Per core ondemand sysfs interface is deprecated - up_threshold
[   76.934940] hda-intel: IRQ timing workaround is activated for card #1. Suggest a bigger bdl_pos_adj.
[   77.424582] lo: Disabled Privacy Extensions

Hmm, I'm sorry , I meant the fuser command.

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