Due to the enormous quantity of flash plugin related problems, I decided to expand my tutorials and create this thread to provide support for flash issues (is getting really hard to follow all the flash related threads and provide a decent support)
Current available tutorials:
Firefox extensions:
- Flash-Aid: remove conflicting plugins and install the proper flash version according to browser architecture. [Mozilla] [Blog] [Support]
- FlashVideoReplacer: replace flash videos with mplayer compatible videos to improve performance. [Mozilla] [Blog] [Support]
When asking for support, please describe your problem in detail and provide the output of the following commands and instructions. This will make sure I will have a good understanding of your Firefox and Flash installations, so I don't need to guess what might be happening to your system:
1 - Flash Version
Type about:config in Firefox address bar, then type plugin.expose_full_path in the filter, then double-click the same item in the results to make it true. Then type about:plugins in the address bar, find Shockwave Flash, copy the corresponding Path and Version and paste here. it should look lie the image below:
2 - Firefox version and architecture
To find Firefox version and architecture, click "Help >> About Mozilla Firefox" in the menu. The info will be located at the bottom of the info dialog:
3 - System Info
Execute the following commands then copy the generated file, named firefox-report.txt from your Desktop and upload it here or paste the contents.
To execute those commands, select the entire content below, then go to "Applications >> Accessories >> Terminal" and click the terminal with the middle-mouse button.
For more Firefox tweaks and tips see http://webgapps.org/groups/firefox/f...oubleshooting/Code:echo 'Ubuntu Architecture' > ~/Desktop/firefox-report.txt echo '' >> ~/Desktop/firefox-report.txt uname -a >> ~/Desktop/firefox-report.txt echo '' >> ~/Desktop/firefox-report.txt echo 'Ubuntu Version' >> ~/Desktop/firefox-report.txt echo '' >> ~/Desktop/firefox-report.txt cat /etc/lsb-release >> ~/Desktop/firefox-report.txt echo '' >> ~/Desktop/firefox-report.txt echo 'Firefox Packages' >> ~/Desktop/firefox-report.txt echo '' >> ~/Desktop/firefox-report.txt dpkg --get-selections | grep 'firefox*' >> ~/Desktop/firefox-report.txt echo '' >> ~/Desktop/firefox-report.txt echo 'Firefox binaries' >> ~/Desktop/firefox-report.txt echo '' >> ~/Desktop/firefox-report.txt which firefox >> ~/Desktop/firefox-report.txt file /usr/bin/firefox >> ~/Desktop/firefox-report.txt file /usr/local/bin/firefox >> ~/Desktop/firefox-report.txt file /opt/firefox/firefox >> ~/Desktop/firefox-report.txt echo '' >> ~/Desktop/firefox-report.txt echo 'Firefox divertion' >> ~/Desktop/firefox-report.txt echo '' >> ~/Desktop/firefox-report.txt file /usr/bin/firefox.ubuntu >> ~/Desktop/firefox-report.txt echo '' >> ~/Desktop/firefox-report.txt echo 'Flash packages' >> ~/Desktop/firefox-report.txt echo '' >> ~/Desktop/firefox-report.txt dpkg --get-selections | grep 'flash*' >> ~/Desktop/firefox-report.txt echo '' >> ~/Desktop/firefox-report.txt echo 'Plugin locations' >> ~/Desktop/firefox-report.txt echo '' >> ~/Desktop/firefox-report.txt locate libflashplayer.so >> ~/Desktop/firefox-report.txt echo '' >> ~/Desktop/firefox-report.txt locate flashplugin-alternative.so >> ~/Desktop/firefox-report.txt echo '' >> ~/Desktop/firefox-report.txt echo 'Flash symlinks' >> ~/Desktop/firefox-report.txt echo '' >> ~/Desktop/firefox-report.txt file /usr/lib/firefox-addons/plugins/libflashplayer.so >> ~/Desktop/firefox-report.txt file /usr/lib/mozilla/plugins/flashplugin-alternative.so >> ~/Desktop/firefox-report.txt file /etc/alternatives/mozilla-flashplugin >> ~/Desktop/firefox-report.txt file /var/lib/flashplugin-installer/npwrapper.libflashplayer.so >> ~/Desktop/firefox-report.txt
For additional Firefox support see Firefox Optimization and Troubleshooting thread
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Originally Posted by johnrobert
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