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Thread: Cannot suspend or hibernate Asus N61J Laptop

  1. #1
    Join Date
    Apr 2007
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    New Zealand
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    66
    Distro
    Ubuntu 10.04 Lucid Lynx

    Cannot suspend or hibernate Asus N61J Laptop

    Recently got a new laptop for work, an Asus N61J, and I installed Ubuntu 9.10 on it. For whatever reason, the laptop will not suspend. I have no idea why, as it looks like it is going to, but ultimately dumps me back at the Unlock screen, as though I had just locked the computer, rather than suspending it.

    However, it does kick me off my wireless network, so I think it *does* suspend, but only for a second or so.

    Looking at /var/log/pm-suspend.log, I see

    Code:
    Initial commandline parameters: 
    Fri Apr  2 12:25:45 NZDT 2010: Running hooks for suspend.
    /usr/lib/pm-utils/sleep.d/000record suspend suspend: success.
    /usr/lib/pm-utils/sleep.d/00auto-quirk suspend suspend: Adding quirks from HAL: --quirk-dpms-on --quirk-dpms-suspend --quirk-vbe-post --quirk-vbemode-restore --quirk-vbestate-restore --quirk-vga-mode-3 
    success.
    /usr/lib/pm-utils/sleep.d/00logging suspend suspend: Linux andrew-laptop 2.6.31-20-generic #58-Ubuntu SMP Fri Mar 12 04:38:19 UTC 2010 x86_64 GNU/Linux
    Module                  Size  Used by
    tun                    17056  2 
    nls_iso8859_1           5280  1 
    nls_cp437               6976  1 
    vfat                   13184  1 
    fat                    59832  1 vfat
    cbc                     4224  315 
    cryptd                  8008  0 
    aes_x86_64              8992  318 
    aes_generic            28480  1 aes_x86_64
    binfmt_misc            10220  1 
    ppdev                   8232  0 
    bridge                 56384  0 
    stp                     3012  1 bridge
    bnep                   15168  2 
    dm_crypt               14888  0 
    usb_storage            66304  1 
    snd_hda_codec_atihdmi     4320  1 
    snd_hda_codec_realtek   277860  1 
    ipt_REJECT              3584  1 
    ipt_LOG                 6404  1 
    xt_limit                3236  2 
    xt_tcpudp               3616  7 
    xt_state                2432  6 
    ipt_addrtype            2912  4 
    arc4                    2144  2 
    ecb                     3296  3 
    ath9k                 278176  0 
    mac80211              210040  1 ath9k
    ath                    10304  1 ath9k
    ip6table_filter         3968  1 
    ip6_tables             22608  1 ip6table_filter
    nf_nat_irc              2688  0 
    nf_conntrack_irc        6552  1 nf_nat_irc
    nf_nat_ftp              3584  0 
    nf_nat                 22452  2 nf_nat_irc,nf_nat_ftp
    nf_conntrack_ipv4      16376  8 nf_nat
    nf_defrag_ipv4          2400  1 nf_conntrack_ipv4
    snd_hda_intel          31880  2 
    snd_seq_dummy           3460  0 
    snd_hda_codec          87584  3 snd_hda_codec_atihdmi,snd_hda_codec_realtek,snd_hda_intel
    nf_conntrack_ftp        9016  1 nf_nat_ftp
    snd_hwdep               9352  1 snd_hda_codec
    nf_conntrack           80800  7 xt_state,nf_nat_irc,nf_conntrack_irc,nf_nat_ftp,nf_nat,nf_conntrack_ipv4,nf_conntrack_ftp
    snd_seq_oss            33440  0 
    iptable_filter          3872  1 
    snd_pcm_oss            44704  0 
    snd_seq_midi            8192  0 
    ip_tables              21200  1 iptable_filter
    snd_mixer_oss          18976  1 snd_pcm_oss
    snd_rawmidi            27296  1 snd_seq_midi
    uvcvideo               65260  0 
    snd_pcm                93160  3 snd_hda_intel,snd_hda_codec,snd_pcm_oss
    snd_seq_midi_event      8448  2 snd_seq_oss,snd_seq_midi
    x_tables               25832  8 ipt_REJECT,ipt_LOG,xt_limit,xt_tcpudp,xt_state,ipt_addrtype,ip6_tables,ip_tables
    snd_seq                60608  6 snd_seq_dummy,snd_seq_oss,snd_seq_midi,snd_seq_midi_event
    videodev               43360  1 uvcvideo
    v4l1_compat            16644  2 uvcvideo,videodev
    v4l2_compat_ioctl32    13344  1 videodev
    snd_timer              26992  2 snd_pcm,snd_seq
    snd_seq_device          8308  5 snd_seq_dummy,snd_seq_oss,snd_seq_midi,snd_rawmidi,snd_seq
    psmouse                57124  0 
    joydev                 13088  0 
    serio_raw               6596  0 
    xhci                   40772  0 
    btusb                  14260  2 
    fglrx                2234552  32 
    snd                    77096  16 snd_hda_codec_realtek,snd_hda_intel,snd_hda_codec,snd_hwdep,snd_seq_oss,snd_pcm_oss,snd_mixer_oss,snd_rawmidi,snd_pcm,snd_seq,snd_timer,snd_seq_device
    atl1c                  36516  0 
    cfg80211              109144  3 ath9k,mac80211,ath
    soundcore               9088  1 snd
    asus_laptop            21092  0 
    snd_page_alloc         10928  2 snd_hda_intel,snd_pcm
    lp                     11908  0 
    led_class               5256  2 ath9k,asus_laptop
    parport                40528  2 ppdev,lp
    video                  23612  0 
    usbhid                 43968  0 
    output                  3680  1 video
                 total       used       free     shared    buffers     cached
    Mem:       3982980    1122480    2860500          0      54648     361724
    -/+ buffers/cache:     706108    3276872
    Swap:     11671180          0   11671180
    success.
    /usr/lib/pm-utils/sleep.d/00powersave suspend suspend: success.
    /usr/lib/pm-utils/sleep.d/01PulseAudio suspend suspend: success.
    /etc/pm/sleep.d/10_grub-common suspend suspend: success.
    /etc/pm/sleep.d/10_unattended-upgrades-hibernate suspend suspend: success.
    /usr/lib/pm-utils/sleep.d/49bluetooth suspend suspend: not applicable.
    /usr/lib/pm-utils/sleep.d/55NetworkManager suspend suspend: success.
    /usr/lib/pm-utils/sleep.d/75modules suspend suspend: success.
    /usr/lib/pm-utils/sleep.d/90clock suspend suspend: not applicable.
    /usr/lib/pm-utils/sleep.d/94cpufreq suspend suspend: success.
    /usr/lib/pm-utils/sleep.d/95anacron suspend suspend: stop: Unknown instance: 
    success.
    /usr/lib/pm-utils/sleep.d/95led suspend suspend: not applicable.
    /usr/lib/pm-utils/sleep.d/96laptop-mode suspend suspend: success.
    /usr/lib/pm-utils/sleep.d/98smart-kernel-video suspend suspend: success.
    /usr/lib/pm-utils/sleep.d/99video suspend suspend: kernel.acpi_video_flags = 0
    success.
    /etc/pm/sleep.d/action_wpa suspend suspend: success.
    Fri Apr  2 12:25:47 NZDT 2010: performing suspend
    Fri Apr  2 12:25:53 NZDT 2010: Awake.
    Fri Apr  2 12:25:53 NZDT 2010: Running hooks for resume
    /etc/pm/sleep.d/action_wpa resume suspend: success.
    /usr/lib/pm-utils/sleep.d/99video resume suspend: success.
    /usr/lib/pm-utils/sleep.d/98smart-kernel-video resume suspend: success.
    /usr/lib/pm-utils/sleep.d/96laptop-mode resume suspend: success.
    /usr/lib/pm-utils/sleep.d/95led resume suspend: not applicable.
    /usr/lib/pm-utils/sleep.d/95anacron resume suspend: success.
    /usr/lib/pm-utils/sleep.d/94cpufreq resume suspend: success.
    /usr/lib/pm-utils/sleep.d/90clock resume suspend: not applicable.
    /usr/lib/pm-utils/sleep.d/75modules resume suspend: success.
    /usr/lib/pm-utils/sleep.d/55NetworkManager resume suspend: success.
    /usr/lib/pm-utils/sleep.d/49bluetooth resume suspend: not applicable.
    /etc/pm/sleep.d/10_unattended-upgrades-hibernate resume suspend: success.
    /etc/pm/sleep.d/10_grub-common resume suspend: success.
    /usr/lib/pm-utils/sleep.d/01PulseAudio resume suspend: success.
    /usr/lib/pm-utils/sleep.d/00powersave resume suspend: success.
    /usr/lib/pm-utils/sleep.d/00logging resume suspend: success.
    /usr/lib/pm-utils/sleep.d/00auto-quirk resume suspend: success.
    /usr/lib/pm-utils/sleep.d/000record resume suspend: success.
    Fri Apr  2 12:25:53 NZDT 2010: Finished.
    The two important lines seem to be

    Code:
    Fri Apr  2 12:25:47 NZDT 2010: performing suspend
    Fri Apr  2 12:25:53 NZDT 2010: Awake.
    Which indicates that yes, it did suspend - for 6 seconds. Which isn't terribly useful.

    Does anyone have any ideas on what's going wrong, and how can I fix it?

    Is it possible the laptop is just a little too new, and is missing some hardware drivers or something?

    For what its worth, I'm using the Proprietary ATi Drivers, but otherwise have a fairly clean install of Ubuntu 9.10.

    EDIT: I'm running the 64bit Version of Ubuntu.
    Last edited by ipsi; April 2nd, 2010 at 12:45 AM. Reason: Added some missing information

  2. #2
    Join Date
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    Re: Cannot suspend or hibernate Asus N61J Laptop

    Little more information: It also, for some bizarre reason, unmutes my sound when it 'resumes' from suspend, which is kind of odd. Doesn't seem to touch anything else, though I think it may have killed or failed to restart my Open VPN process once. Testing again, that doesn't seem to be happening, so maybe I was just imagining it.

  3. #3
    Join Date
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    Re: Cannot suspend or hibernate Asus N61J Laptop

    Ok, it would seem to be a problem with one of the internal USB devices - I disabled all external ports in the BIOS, and it suspended! Yay!

    However, I can't selectively disable them one by one in the BIOS - it's an all or nothing thing. So I need to tell Ubuntu to either not load the drivers for this particular USB device, or to completely disable it or something. Trouble is, I'm not sure how to go about doing that. Suggestions would be strongly appreciated.

  4. #4
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    Re: Cannot suspend or hibernate Asus N61J Laptop

    Ok, here's the output from /var/log/syslog regarding why it doesn't want to go to sleep:

    Code:
    Apr  3 19:49:08 andrew-laptop NetworkManager: <info>  Sleeping...
    Apr  3 19:49:08 andrew-laptop NetworkManager: <info>  (wlan0): now unmanaged
    Apr  3 19:49:08 andrew-laptop NetworkManager: <info>  (wlan0): device state change: 8 -> 1 (reason 37)
    Apr  3 19:49:08 andrew-laptop NetworkManager: <info>  (wlan0): deactivating device (reason: 37).
    Apr  3 19:49:08 andrew-laptop NetworkManager: <info>  (wlan0): canceled DHCP transaction, dhcp client pid 2206
    Apr  3 19:49:08 andrew-laptop kernel: [   51.001203] wlan0: disassociating by local choice (reason=3)
    Apr  3 19:49:08 andrew-laptop wpa_supplicant[1042]: CTRL-EVENT-DISCONNECTED - Disconnect event - remove keys
    Apr  3 19:49:08 andrew-laptop NetworkManager: <WARN>  check_one_route(): (wlan0) error -34 returned from rtnl_route_del(): Sucess#012
    Apr  3 19:49:08 andrew-laptop dnsmasq[1208]: reading /etc/resolv.conf
    Apr  3 19:49:08 andrew-laptop dnsmasq[1208]: using nameserver 192.168.0.1#53
    Apr  3 19:49:08 andrew-laptop avahi-daemon[873]: Withdrawing address record for 192.168.0.105 on wlan0.
    Apr  3 19:49:08 andrew-laptop avahi-daemon[873]: Leaving mDNS multicast group on interface wlan0.IPv4 with address 192.168.0.105.
    Apr  3 19:49:08 andrew-laptop avahi-daemon[873]: Interface wlan0.IPv4 no longer relevant for mDNS.
    Apr  3 19:49:08 andrew-laptop NetworkManager: <info>  (wlan0): cleaning up...
    Apr  3 19:49:08 andrew-laptop NetworkManager: <info>  (wlan0): taking down device.
    Apr  3 19:49:08 andrew-laptop wpa_supplicant[1042]: CTRL-EVENT-DISCONNECTED - Disconnect event - remove keys
    Apr  3 19:49:08 andrew-laptop kernel: [   51.132498] wlan0: deauthenticating by local choice (reason=3)
    Apr  3 19:49:08 andrew-laptop NetworkManager: <info>  (eth0): now unmanaged
    Apr  3 19:49:08 andrew-laptop NetworkManager: <info>  (eth0): device state change: 2 -> 1 (reason 37)
    Apr  3 19:49:08 andrew-laptop NetworkManager: <info>  (eth0): cleaning up...
    Apr  3 19:49:08 andrew-laptop NetworkManager: <info>  (eth0): taking down device.
    Apr  3 19:49:08 andrew-laptop avahi-daemon[873]: Withdrawing address record for fe80::225:d3ff:fece:c8c1 on wlan0.
    Apr  3 19:49:10 andrew-laptop kernel: [   52.929213] PM: Syncing filesystems ... done.
    Apr  3 19:49:10 andrew-laptop kernel: [   52.930188] PM: Preparing system for mem sleep
    Apr  3 19:49:10 andrew-laptop kernel: [   52.930191] Freezing user space processes ... (elapsed 0.00 seconds) done.
    Apr  3 19:49:10 andrew-laptop kernel: [   52.930589] Freezing remaining freezable tasks ... (elapsed 0.00 seconds) done.
    Apr  3 19:49:10 andrew-laptop kernel: [   52.930624] PM: Entering mem sleep
    Apr  3 19:49:10 andrew-laptop kernel: [   52.930639] Suspending console(s) (use no_console_suspend to debug)
    Apr  3 19:49:10 andrew-laptop kernel: [   52.998478] pm_op(): usb_dev_suspend+0x0/0x10 returns -2
    Apr  3 19:49:10 andrew-laptop kernel: [   52.998487] PM: Device usb3 failed to suspend: error -2
    Apr  3 19:49:10 andrew-laptop kernel: [   52.998488] PM: Some devices failed to suspend
    Apr  3 19:49:10 andrew-laptop kernel: [   53.097539] PM: resume devices took 0.100 seconds
    Apr  3 19:49:10 andrew-laptop kernel: [   53.097756] PM: Finishing wakeup.
    Apr  3 19:49:10 andrew-laptop kernel: [   53.097758] Restarting tasks ... done.
    As you can see, the lines
    Code:
    Apr  3 19:49:10 andrew-laptop kernel: [   52.998478] pm_op(): usb_dev_suspend+0x0/0x10 returns -2
    Apr  3 19:49:10 andrew-laptop kernel: [   52.998487] PM: Device usb3 failed to suspend: error -2
    Apr  3 19:49:10 andrew-laptop kernel: [   52.998488] PM: Some devices failed to suspend
    are what is causing the laptop to fail to suspend.

    Output from lsusb:

    Code:
    Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 001 Device 003: ID 13d3:5122 IMC Networks 
    Bus 001 Device 004: ID 0b05:1788 ASUSTek Computer, Inc. 
    Bus 001 Device 002: ID 8087:0020  
    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 002 Device 004: ID 046d:c510 Logitech, Inc. Cordless Mouse
    Bus 002 Device 002: ID 8087:0020  
    Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Now, I'm not sure whether it's referring to bus 3, device 1 or bus 1 device 3 (I would assume bus 3, but I could be wrong).

    Assuming it is Bus 3, then here is the sudo lusb -v output for it:

    Code:
    Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Device Descriptor:
      bLength                18
      bDescriptorType         1
      bcdUSB               3.00
      bDeviceClass            9 Hub
      bDeviceSubClass         0 Unused
      bDeviceProtocol         3 
      bMaxPacketSize0         9
      idVendor           0x1d6b Linux Foundation
      idProduct          0x0002 2.0 root hub
      bcdDevice            2.06
      iManufacturer           3 Linux 2.6.31-20-generic xhci_hcd
      iProduct                2 xHCI Host Controller
      iSerial                 1 0000:07:00.0
      bNumConfigurations      1
      Configuration Descriptor:
        bLength                 9
        bDescriptorType         2
        wTotalLength           25
        bNumInterfaces          1
        bConfigurationValue     1
        iConfiguration          0 
        bmAttributes         0xe0
          Self Powered
          Remote Wakeup
        MaxPower                0mA
        Interface Descriptor:
          bLength                 9
          bDescriptorType         4
          bInterfaceNumber        0
          bAlternateSetting       0
          bNumEndpoints           1
          bInterfaceClass         9 Hub
          bInterfaceSubClass      0 Unused
          bInterfaceProtocol      0 Full speed (or root) hub
          iInterface              0 
          Endpoint Descriptor:
            bLength                 7
            bDescriptorType         5
            bEndpointAddress     0x81  EP 1 IN
            bmAttributes            3
              Transfer Type            Interrupt
              Synch Type               None
              Usage Type               Data
            wMaxPacketSize     0x0004  1x 4 bytes
            bInterval              12
    Hub Descriptor:
      bLength               9
      bDescriptorType      41
      nNbrPorts             4
      wHubCharacteristic 0x0009
        Per-port power switching
        Per-port overcurrent protection
        TT think time 8 FS bits
      bPwrOn2PwrGood       10 * 2 milli seconds
      bHubContrCurrent      0 milli Ampere
      DeviceRemovable    0x00
      PortPwrCtrlMask    0xff
     Hub Port Status:
       Port 1: 0000.0100 power
       Port 2: 0000.0100 power
       Port 3: 0000.0100 power
       Port 4: 0000.0100 power
    Device Status:     0x0003
      Self Powered
      Remote Wakeup Enabled
    What I would really like is some way to tell Linux that the USB Device(s) that are failing to suspend don't exist. I can't go into the case and unplug them, and I really, really would like to be able to suspend/hibernate this laptop.

    As I said above, disabling all USB devices fixes this problem, but that in turn prevents me from using a USB keyboard and/or mouse, so that to is not an option.

    Googling around, I can't seem to find any instructions for actually doing this, but it's possible I'm using the wrong search terms.

  5. #5
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    Re: Cannot suspend or hibernate Asus N61J Laptop

    If anyone is reading this, this is just a quick reply because I'm hungry and tired, but it seems I was wrong (:O), and that usb3 may actually refer to USB 3.0.

    Blacklisting the XHCI driver seems to support this theory, as things work differently when it tries to suspend or hibernate. Unfortunately, it still doesn't work but at least the behaviour is different!

    Actually, Hibernate technically works. Very, very technically. Not something I'd use every day.

    Hibernate spits out a bunch of messages when I select it, and starts eating the hard drive. Eventually it stops and does nothing else, leaving the text on the screen with a blinking underscore. If I manually power off and power back on, it does actually restore from the hibernate file! Only downside is my wireless doesn't like that (and I imagine there are a few other things that don't either), and it just seems like a really bad idea. But it does work.

  6. #6
    Join Date
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    Re: Cannot suspend or hibernate Asus N61J Laptop

    On my HP 8540w I have created the following script

    /etc/pm/sleep.d/05_xhci

    The content of this file is
    Code:
    #!/bin/sh
    # Fix some issues with USB3
    
    if [ "$1" = "suspend" ]
    then
            modprobe -r xhci
    fi
    
    if [ "$1" = "resume" ]
    then
            modprobe xhci
    fi
    chmod 755 /etc/pm/sleep.d/05_xhci

    And now I can use my USB3 devices and go in suspend mode.
    (Perhaps you need to change the script to hibernate)

    Note that I use Lucid, version 10.4 beta 2
    Perhaps you'll need to store this file on a folder called suspend.d
    Thank you for the tips helping me to understand the issue.

    Regards
    Gab

  7. #7
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    Arrow Re: Cannot suspend or hibernate Asus N61J Laptop

    Hi ipsi,
    I'm Brazilian, so my english....
    I have the same problem of you with an Asus n71Jq-x1. I'm pretty sure you're succeed like me. I try with this versions of Ubuntu, and all worked fine:

    * Ubuntu 9.10 64bits
    * Ubuntu 10.4 R3 64bits
    * Ubuntu Studio 10.4 R3 64bits

    The problem is about the ehci builtin controller and xhci module.
    The better solutions is to disable all devices that uses ehci_hcd from Kernel, and to unload module xhci, before suspend/hibernate. For the last, you can use the nuage6's solution, but I prefer to use the "config.d", as I describe in section 2. Another solution is to complete disable usb support in BIOS, but I guess you don't need to do this.

    1. Unbind ehci_hcd from kernel:

    First, verify what devices you need to unload from kernel. Simple list the directory "/sys/bus/pci/drivers/ehci_hcd/" and pick all devices id that has names like "0000:00:1a.0". You may have more than one device listed.

    Code:
    # ls /sys/bus/pci/drivers/ehci_hcd/
    0000:00:1a.0  bind    new_id     uevent
    0000:00:1d.0  module  remove_id  unbind
    I picked "0000:00:1a.0" and "0000:00:1d.0".

    Because newer version of Ubuntu came with ehci_hcd builtin kernel, you have to unbind all devices. For this, create a file "/etc/pm/sleep.d/20_custom-ehci_hcd", with the following content:
    Code:
    #!/bin/sh
    # File: "/etc/pm/sleep.d/20_custom-ehci_hcd".
    case "${1}" in
            hibernate|suspend)
                  # Unbind ehci_hcd for first device XXXX:XX:XX.X:
                   echo -n "XXXX:XX:XX.X" | tee /sys/bus/pci/drivers/ehci_hcd/unbind
                  # Unbind ehci_hcd for second device XXXX:XX:XX.X:
                   echo -n "XXXX:XX:XX.X" | tee /sys/bus/pci/drivers/ehci_hcd/unbind
            ;;
            resume|thaw)
                  # Bind ehci_hcd for first device XXXX:XX:XX.X:
                  echo -n "XXXX:XX:XX.X" | tee /sys/bus/pci/drivers/ehci_hcd/bind
                  # Bind ehci_hcd for second device XXXX:XX:XX.X:
                  echo -n "XXXX:XX:XX.X" | tee /sys/bus/pci/drivers/ehci_hcd/bind
            ;;
    esac
    Obs.: For this work for you, you have to substitue "XXXX:XX:XX.X" with your settings.

    2. Unload modelue xhci (usb3):

    Create a file "/etc/pm/config.d/usb3-suspend-workaround", with the following content:
    Code:
    #File: "/etc/pm/config.d/usb3-suspend-workaround".
    SUSPEND_MODULES="xhci"
    Done. Good luck!

  8. #8
    Join Date
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    Re: Cannot suspend or hibernate Asus N61J Laptop

    Holy crap. That worked! Thanks a lot! That is going to make my life so, so much easier. Thus far everything works as expected after a resume, with the one (very minor!) annoyance that it unmutes my sound, and sets it to the lowest volume. Since I almost never use my work laptop for anything sound-related (not even IM notifications or anything), that's not actually a problem.

    The only thing you missed in your instructions is that you need to make the "/etc/pm/sleep.d/20_custom-ehci_hcd" file executable (or, at least, I believe you do - the other files in that directory were), so it would be wise to execute the following command:

    Code:
    sudo chmod +x /etc/pm/sleep.d/20_custom-ehci_hcd
    For others wondering, I just followed steps 1 & 2 in the above post, and everything worked.

  9. #9
    Join Date
    Jan 2007
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    2

    Re: Cannot suspend or hibernate Asus N61J Laptop

    AWESOME !! . thanks man !! ... i can confirm that this solution works also for Asus U30JC.

  10. #10
    Join Date
    Nov 2006
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    9

    Re: Cannot suspend or hibernate Asus N61J Laptop

    Works great for me too; don't forget to do the chmod step that ipsi said (Asus w5a here.)

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