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Thread: Safely, Privately, SECURELY remote desktop with online meeting! Support this idea!

  1. #1
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    Safely, Privately, SECURELY remote desktop with online meeting! Support this idea!

    Before reading this post see my discussion here pertaining to the security of Empathy's 2.28 Share My Desktop Thread.

    I know this post is a little lengthy but take a min and read it please!

    Its an old story. Trying to figure out how to better help new Ubuntu users. One possible way thats revolutionizing the IT support industry is web-meeting support (like WebEx). A currently free solution is the Adobe powered Acrobat.com ConnectNow. A free account gets you a meeting room with max of two additional attendees, but it allows for screen sharing and surrendering control of your mouse to host or another attendee so an experienced, or tech savvy person can drive. Currently screen sharing is only supported through Windows. This is a thread to get Acrobat.com to add full support for Ubuntu and Linux in general.

    So why bother with remote desktop support through a provider such as Acrobat.com?

    First and foremost, ease of use. Try to get a newbie to figure out how to get remote desktop through VNC on Ubuntu working, I dare you! It might work if he / she is tech savvy, but what about the person supporting them? How much of their time do you eat up by not only having to instruct the supportee to get that end working, but getting your end working as well. An interesting way that OS X has gone is by using reverse connections through an IM. I don't know much about that but I do know that, but I think this may have questionable privacy and security issues (see fourth), and with so many options for every Linux system, this may be hard to implement across separate platforms and WM and so on.

    Which brings me to my second, the possibility of true cross platform support. What if you are at work on a Windows machine and are browsing the furoms, to see someone just posted an Ubuntu problem that would take you your entire break to explain by typing, but only a couple minutes to do yourself. Sign into your ConnectNow meeting room, send a private message with its URL and he sees it and joins *BAM* two minutes to connect, two minutes to resolve, and you still have 11 minutes to browse before getting back to work. (Maybe ask the person recieving the assistance to post a quick overview of what you did on his post for sharing the answer). And all of this from a Windows machine.

    Third, reliability and support. Trusting a company as robust as Adobe, which I think we can all agree does not have the careless (or is it could care less) attitude like Microsoft does, is not a bad thing. This is especially true when you are relying on something to just work when someone else needs our support. Instead of having to troubleshoot connection problems and so on, we can concentrate on the issue that brought the need for the desktop support. They gave us Flash you have to give them mad props for that! They have had the attitude that the ability to read and watch should be free, for a long time! Maybe not open source but trustworthy non-the-less.

    Finally, and probably most importantly, Privacy and Security! HTTPS (for those of you who don't really know what that is, thats HTTP over SSL. SSL is a very secure encryption method that is the standard for safe internet sessions like when you use your CC through PayPal), and using someone elses servers. No giving your public IP addr to a stranger or letting a stranger have file transfer ability to your system without your approving the files. Enough said!!!

    If you like this idea go to:

    https://na5.brightidea.com/ct/ct_a_v...9-469BFD7BC094

    Click on the up arrow labeled "Promote" and let Acrobat.com know it!!! (You have to register with brightidea, but it takes less than a minute and an email address to do so!)
    Last edited by onyxwolf; April 8th, 2010 at 05:40 PM.
    Our greatest glory is not in never falling, but in getting up every time we do.Confucius
    Chinese philosopher & reformer (551 BC - 479 BC)

  2. #2
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    Re: Safely, Privately, SECURELY remote desktop with online meeting! Support this idea

    Keep bumping this thread, until we have that support!!!
    Our greatest glory is not in never falling, but in getting up every time we do.Confucius
    Chinese philosopher & reformer (551 BC - 479 BC)

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    Safely, Privately, SECURELY remote desktop with online meeting! Support this idea!

    Repeat post!
    Last edited by onyxwolf; February 13th, 2010 at 11:17 PM. Reason: Repeat post!
    Our greatest glory is not in never falling, but in getting up every time we do.Confucius
    Chinese philosopher & reformer (551 BC - 479 BC)

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    Re: Safely, Privately, SECURELY remote desktop with online meeting! Support this idea

    So lemme get this straight:

    Adobe = To be trusted
    Microsoft = Not to be trusted
    Random internet stranger = To be trusted

    What's the logic in this?

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    Re: Safely, Privately, SECURELY remote desktop with online meeting! Support this idea

    Voted up

  6. #6
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    Re: Safely, Privately, SECURELY remote desktop with online meeting! Support this idea

    To quote myself:

    Quote Originally Posted by onyxwolf View Post
    Trusting a company as robust as Adobe, which I think we can all agree does not have the careless (or is it could care less) attitude like Microsoft does, is not a bad thing. This is especially true when you are relying on something to just work when someone else needs our support.
    Sorry you're right, maybe my stab at the MS devil was out of place. Maybe my holding Adobe, a company that builds proprietary software that natively supports Ubuntu was wrong. But is there anything I said that is not TECHNICALLY TRUE?
    Our greatest glory is not in never falling, but in getting up every time we do.Confucius
    Chinese philosopher & reformer (551 BC - 479 BC)

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    Re: Safely, Privately, SECURELY remote desktop with online meeting! Support this idea

    Quote Originally Posted by onyxwolf View Post
    Sorry you're right, maybe my stab at the MS devil was out of place. Maybe my holding Adobe, a company that builds proprietary software that natively supports Ubuntu was wrong. But is there anything I said that is not TECHNICALLY TRUE?
    You mother must have told you to accept candy from strangers. No, I don't agree with you.

    If you want to get technical, then sure. Let's do just that. Adobe inherited Macromedia in 2005, and continued the tradition of poorly supporting the flash plugin for Linux (not Ubuntu). In addition, they provide Acrobat Reader and a plugin for Air. None of these are open sourced (nor will they ever be), which is the cornerstone of the Linux world. If Adobe had any inclination to:

    * Fix Flash for Linux
    * Release a real product for Linux (Photoshop, InDesign, Illustrator, Lightroom...)
    * Make any of their software open source

    Then I might have a different opinion. As it stands, Adobe isn't in the Linux world by choice.

    And, you still expect people to trust each other over the internet. Consider the following...

    Stuck-like-chuck: "...so that's my problem. I'm not sure what to do."
    Totally-Not-evil-helper: "Ok, sure I can fix that. Just open <this file> as root so I can make the necessary changes"
    Stuck-like-chuck: "Alright... " <tappity tappity> "...hey wait!"

    And before you know it, poor chuck's hard drive has been erased because his helper has keyboard control and root permissions to do whatever the frick he wants.

  8. #8
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    Re: Safely, Privately, SECURELY remote desktop with online meeting! Support this idea

    Or maybe, if you search all my threads you'll not find a posting where I put down other ideas because I'm a "Random internet stranger". You WILL find all my postings are constructive questions, input, or answers. So which is more logical, trusting someone with a proven best effort track record. Or someone who randomly trashes constructive posters?
    Our greatest glory is not in never falling, but in getting up every time we do.Confucius
    Chinese philosopher & reformer (551 BC - 479 BC)

  9. #9
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    Re: Safely, Privately, SECURELY remote desktop with online meeting! Support this idea

    No, the average person wouldn't let someone randomly root or sudo into their system. I think thats the first strong warning whoever hooks someone on any Linux system should warn about is root and sudo access. I think most people would question what they where doing before putting in that password. Don't you? Oh no because your one of those jerks that thinks everyone who doesn't currently use Linux our dumb naive little worms huh? So which script are you going to use on which poor grandma's computer to make yourself feel better tonight?

    BTW my flash player works great.

    P.S. I am sorry for the negativeness above. I was in an ER lobby for last 2 days (American Community / Trauma 1 hospital), but they finally got my sister a bed, so I finally went home and got some sleep. Due to my fatigue I did not realize falconindy was commenting on
    Quote Originally Posted by onyxwolf View Post
    browsing the furoms, to see someone just posted an Ubuntu problem that would take you your entire break to explain by typing, but only a couple minutes to do yourself. Sign into your ConnectNow meeting room, send a private message with its URL and he sees it and joins
    when he said,
    Quote Originally Posted by falconindy View Post
    So lemme get this straight:

    Adobe = To be trusted
    Microsoft = Not to be trusted
    Random internet stranger = To be trusted

    What's the logic in this?
    I felt this to be more of an attack, and wrongfully attacked back. I stick by my comment about trusting Adobe. I am basing this off customer and software support. I never said MS was not to be trusted, just that they could care less! (Though I don't personally trust a single update they give). The last line was what I misinterpreted as an attack, but he was saying random internet stranger = the expert on browsing the forum I was talking about. This was a valid point, but I do want to add a point, I claim it as safe because people cannot randomly put files on the computer they are working on, so the only way someone could do something malicious is with sudo / root access please see my post below about this. I do apologize to falconindy for the attack.
    Last edited by onyxwolf; February 13th, 2010 at 11:56 PM.
    Our greatest glory is not in never falling, but in getting up every time we do.Confucius
    Chinese philosopher & reformer (551 BC - 479 BC)

  10. #10
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    Re: Safely, Privately, SECURELY remote desktop with online meeting! Support this idea

    Chill. I'm not "trashing constructive posters". I've provided a valid counter claim and you're dismissing it because I've brought up a possible flaw in your own idea. You've advertised this as being "safe and secure". I believe it is neither of these.

    Your idea goes beyond offering your own services. Your proposition is to open a sort of pipeline for people to be able to help each other interactively on an adhoc basis. If you want to legitimately help others, cool. My point is that you can't control what other people can and will maliciously do.

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