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Thread: Test drive hangs my Gateway machine

  1. #1
    Join Date
    Dec 2009
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    Test drive hangs my Gateway machine

    Heard raves about Ubuntu and wanted to give it a try but having no luck. First tried the Live CD boot before attempting installation.

    During initial boot get a message about not able to enumerate USB 1-4.

    Goes on to boot to the desktop but the keyboard and mouse do not respond. Mouse is on PS/2 and keyboard on USB. Mentions needing drivers for more efficient operation that are available for purchase but wasn't more specific. Guessing it might be the Nvidia drivers.

    The led is blinking on the power switch like the computer is asleep.

    Did verify the burned CD's integrity.

    I'm using a Gateway 64-bit desktop that's less than a year old.

    Richard

  2. #2
    Join Date
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    Melbourne, Australia
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    Re: Test drive hangs my Gateway machine

    Hi and welcome to Ubuntu community.

    What version of Ubuntu?

    Have you got Ubuntu installed?
    My wiki page ... ATI 9.11 & Ubuntu 9.10 ... Time Capsule ... Ubuntu in 5 years!
    Brainstorm ideas ...Stop Blank Screen ... Gui Xorg Edit

    Ubuntu is reinventing the wheel ... making it round.

  3. #3
    Join Date
    Dec 2009
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    Thumbs down Re: Test drive hangs my Gateway machine

    New version 9.1

    Install attempt fails too with keyboard and mouse not responding at the language selection screen.

    Richard

  4. #4
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    Re: Test drive hangs my Gateway machine

    Going with the obvious here, are you able to test with a different keyboard and or mouse?
    My wiki page ... ATI 9.11 & Ubuntu 9.10 ... Time Capsule ... Ubuntu in 5 years!
    Brainstorm ideas ...Stop Blank Screen ... Gui Xorg Edit

    Ubuntu is reinventing the wheel ... making it round.

  5. #5
    Join Date
    Dec 2009
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    8

    Re: Test drive hangs my Gateway machine

    No. However my Gateway system is less than a year old. Richard

  6. #6
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    Re: Test drive hangs my Gateway machine

    Is your computer a desktop or a laptop?

    Check your BIOS settings. The keyboard and mouse should work by default with Ubuntu 9.10. If you are unable to test an alternative keyboard and mouse (for a desktop PC), then perhaps try Ubuntu 9.04 and see if that works.
    My wiki page ... ATI 9.11 & Ubuntu 9.10 ... Time Capsule ... Ubuntu in 5 years!
    Brainstorm ideas ...Stop Blank Screen ... Gui Xorg Edit

    Ubuntu is reinventing the wheel ... making it round.

  7. #7
    Join Date
    Dec 2009
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    8

    Thumbs down Re: Test drive hangs my Gateway machine

    Thanks for everyone replying. This is a desktop already running Vista and was going to try Ubuntu in a dual boot configuration as a fun learning experience. Since Ubuntu clearly does not like my hardware I'm going to let this project die.

    Richard

  8. #8
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    Re: Test drive hangs my Gateway machine

    Odd - I have a Gateway and Ubuntu Loved it, out of the box !!

    Before you pack up & give up - are you using the 64 Bit version of Ubuntu ? If not - try it, as you have 64Bit machine. If you are trying it - Give the 32 Bit one a try.

    As allways, before you do anything - check the md5 checksum on the cd you're booting from.

    As you are having problems getting the boot cd to see your keyboard / mpouse - the attached has how to do this from Win.

    https://help.ubuntu.com/community/HowToMD5SUM

    Ensuring the burn speed of a prospective cd is at 4X speed, or even slower - Is also highly recommended if you are having a proble.

    Regards,

    Phill.
    A happy Ubuntu & Gateway user
    Last edited by phillw; December 16th, 2009 at 06:09 PM.

  9. #9
    Join Date
    Dec 2009
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    8

    Re: Test drive hangs my Gateway machine

    Hi Phill,

    Odd indeed!

    Followed the link's instructions on verifying the MD5 checksum with Winmd5sum on the ISO file. That verified OK The integrity check on the boot CD passed too. Confident my boot media is good at this point. Have 64 bit machine so trying to get the 64 bit version to work first. Also booted the 32 bit version with mouse and keyboard freezing up again.

    It was suggested to try an earlier Ubuntu version but prefer not to go to earlier version. And to check Bios settings. Looked around in bios w/o seeing anything of interest to change that might make a difference.

    I have a Gateway DX4720 64 bit desktop machine that less than a year old.

    Richard

  10. #10
    Join Date
    Mar 2009
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    Ubuntu Development Release

    Re: Test drive hangs my Gateway machine

    I'm gonna go with what been said already, check the BIOS. Its a common source for such a problem. Looking for something like USB support, the actual title varies. What BIOS type have you?

    Also, are you using a generic keyboard and mouse, or something else? Does the mouse or keyboard have any special buttons, or is it bog standard?

    How far along the boot process do you get? Try booting into the recovery console?
    Acer Aspire T650, 3GHz PIV 1.4Gb RAM ATi Radeon Xpress 200
    320+80GB SATA Ubuntu 9.10 Karmic x86_64 Windows XP Home SP3

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