ParcelForce discriminate against UK Linux users!

[Pipps]

I tried to book a collection today for an item I had sold on eBay. I was shocked and dismayed to find that when I visited the www.Parcelforce.com website to book the collection, as I had done countless times before, I was told by the webportal that as I am using a Linux operating system I am not permitted to place an order. I think this is disgusting!

Fortunately for me, I mentioned it to a friend. They advised me without hesitation to use a far superior and more cost effective service. It goes by the name of InterParcel. Google them and try them out. They arranged the collection for me for £7.99 using the DHL 48 hour service. I asked me friend to compare this price for me using the same order details. I was even more amazed when he informed me that the same collection with ParcelForce (had I been allowed to order!), would have cost £20.50.

ParcelForce cannot be forgiven for discriminating in such a pathetic and unreasonable way. They will not receive my business ever again.

[lykwydchykyn]

One would hope you would express your ire in an email to parcelforce. Businesses usually change these sorts of things when they start losing customers over it.

[scouser73]

That's typical Parcelfarce though, yes I do mean Parcelfarce lol.

[Pipps]

Sirs

Parcelfarce, indeed.

(I particularly concur with the dropping of the second capital letter.)

And yes, I think a nice little email would do nicely. I'll wait until I'm in a particularly bad mood, before dispatching it.

I will beg them not to reply, though, as the last thing I want is a diatribe of patronising double-talk arriving in my inbox.

I will, however, promise to post whatever nonsense they might dare to send me.

Best regards

Pipps

[Jose Catre-Vandis]

Well it all seemed to work OK on my box 0 8.10 with FF3

[archolman]

They seem to have a problem with Linux & Mac.
I feel a letter to The Times coming on.

[v8YKxgHe]

I also got caught out by my 'unsupported' browser and OS. Luckily, switching the User Agent to fake it as MSIE7 on Vista worked, and I also had to use the Firebug extension to remove the 'disabled' attribute on the Input submit button.

Doing both of those allowed me to continue and send the parcel, however I have sent them an email complaining about this - currently in talks with them about it.

Hopefully we can get them to wake up.

Btw, this needs moving to the cafe

[hyperdude111]

You could use Firefox in wine then fake browser to ie7.
However it is disgusting for them to refuse service to linux users. I will complain.

[Pipps]

Here is my first email to ParcelForce:

Dear Sir

I have been a loyal customer to ParcelForce for many years. However,

I have recently discovered when booking a collection using my home computer, that your company does not allow Linux users to use or pay for your services. I find this disgusting and completely unacceptable.

I would like to know why your company could have possibly made such a decision, and whether you would be at all concerned about loosing my custom in the future?

Yours faithfully

[Pipps]

Here is their first attempt at a reply:

Dear Sir


Thank you for your enquiry.


Our website functions normally with the most popular operating systems and browsers, which at this time are Windows and Apple OS. It is not cost effective for us to ensure that the website supports every single operating system and browser available.

If you would like to continue using our website we would suggest you do so on a computer which runs one of these operating systems.

If you require any further assistance please do not hesitate to contact us again at this email address: <snip>.


Please ensure that you include the full history of your enquiry so far in order to help us respond to you as quickly as possible.


Our hours of business are: Mon to Fri: 8am to 7pm and Sat: 8:30am to 12:30pm


Kind regards



John Anderson
Parcelforce Worldwide
Customer Service Email Team