No internet at all "No network devices available".

[xp15]

Hello every guy and girl, I have a problem, curse from hell.
I use the leptop "Toshiba satellite C6660" with Ubuntu 12.04, this weird problem didn't happend before.

In livecd the wifi worked as needed, also the mouse/touchpad (for this another thread will be created).
After installation, no mouse on screen, thought to update, but no wifi or wired connection is seen.

It's really weird, that when I connected it wired, I have no message, the system denied.
How to make it work? How to fix? I need your help, teach me some tricks.

information:

Shay@OneiricOcelot:~$ sudo lshw
.
.
.
*-network UNCLAIMED
        description: Ethernet controller
        product: RTL8101E/RTL8102E PCI Express Fast Ethernet controller
        vendor: Realtek Semiconductor Co., Ltd.
        physical id: 0
        bus info: pci@0000:01:00.0
        version: 05
        width: 64 bits
        clock: 33MHz
        capabilities: pm msi pciexpress msix vpd bus_master cap_list
        configuration: latency=0
resources:  ioport:4000(size=256) memory:d0404000-d0404fff memory:d0400000-d0403fff
.
.
.
*-network UNCLAIMED
        description: Network controller
        product: RTL8188CE 802.11b/g/n WiFi Adapter
        vendor: Realtek Semiconductor Co., Ltd.
        physical id: 0
        bus info: pci@0000:06:00.0
        version: 01
        width: 64 bits
        clock: 33MHz
        capabilities: pm msi pciexpress bus_master cap_list
        configuration: latency=0
resources:  ioport:2000(size=256) memory:d1500000-d0404fff memory:d0400000-d1503fff
.
.
.

Shay@OneiricOcelot:~$ lspci -v
.
.
.
01:00.0 Ethernet controller: Realtek Semiconducter Co., Ltd. RTL8101E/RTL8102E PCI Express Fast Ethernet controller (rev 05)
            subsystem: Toshiba America Info Systems Device fd3c
            Flags: bus master, fast devsel, latency 0, IRQ 11
            I/O ports at 4000 [size=256]
            Memory at d0404000 (64-bit, prefetchable) [size=4k]
            Memory at d0400000 (64-bit, prefetchable) [size=16k]
            Capabilities: <Access denied>

06:00.0 Network controller: Realtek Semiconducter Co., Ltd. RTL8188CE 802.11b/g/n WiFi Adapter (rev 01)
            subsystem: Realtek Semiconducter Co., Ltd. Device 8184
            Flags: bus master, fast devsel, latency 0, IRQ 11
            I/O ports at 2000 [size=256]
            Memory at d1500000 (64-bit, non-prefetchable) [size=16k]
            Capabilities: <Access denied>
.
.
.

Thanks!

[papibe]

Hi xp15.

I have a Toshiba A665 with the same ethernet card (different wireless adapter though). It works fine both on 12.04 and 13.04. The driver for the card is called: r8169.

Let's see if we can get more details out the logs. Could you post the output of these commands?

dmesg | grep -iE '8169|eth'

grep -iE '8169|eth' /var/log/syslog

When you get that, I'd like to try to load the module manually:

sudo modprobe r8169

What happens after that? If you still don't have network, please post the result of this immediately after:

dmesg | tail -n 20

Regards.

[xp15]

Thanks for the answer, I will run this command and will give you the output.
The only problem is that I have to copy the output manually, bacause i have no mouse/touchpad (also a connected mouse not working).
I will do it as fast as a I can (:

OK:

shay@OneiricOcelot:~$ dmesg | grep -iE '8169|eth'
[            0.287478] ACPI Error: Method parse/execution failed [\_SB_.PCI0.LPCB.ECO_._REG] (node f3829e10), AE_NOT_EXIST (20110523/psparse-536)
[            0.458650] i2c-core: driver [aat2870] using legacy suspend method
[            0.458651] i2c-core: driver [aat2870] using legacy resume method

this is for the first command.
doing the second now (:

[papibe]

Ohh.. that's a big job.

If you have a USB stick, you could redirect the output into a file and then copy the files into the USB:

dmesg | grep -iE '8169|eth'  > log1.txt

grep -iE '8169|eth' /var/log/syslog > log2.txt

dmesg | tail -n 20 > log3.txt

Regards.

[xp15]

Oh, Thanks. but for my bad luck, also usb isnt working. I have no idea why, and in livecd everything worked.
I managed to picture the outputs and burn ao a CD-ROM. this is the only texhnology which is still working (: .

Here is the output for the second command:

for the third command:

and for the last one:

Thanks for the CD-ROM I made it! ^^
Do you have a way to make logs burn to a cd? like the offer you gave me for a disk-on-key, so I may use in the future.

Thank again for your help (:

[papibe]

I managed to picture the outputs and burn ao a CD-ROM. this is the only texhnology which is still working (: .

Very resourceful

The 'FATAL' error is the most important message.

My guess this is a problem with the 3.2.0-36 kernel. This could be because either a botched upgrade or a bug with that particular kernel.

This is what I would do: boot into a previous kernel and check if you have access to your network.

To do that, you need to stop at the grub menu (text mode boot menu), and select a previous version of the kernel to boot from (skip the recovery ones).

If you can get your network back on one of the previous version, fully upgrade your system to get the newest kernel (3.2.0-43).

Let us know if that helps.
Regards.

[varunendra]

My guess this is a problem with the 3.2.0-36 kernel. This could be because either a botched upgrade or a bug with that particular kernel.

Not sure about the pae version, but I am using the "3.2.0-36-generic" on my 12.04, 64-bit, and there is no problem with it. Especially, any such problem with the r8169 driver would be big one and will be immediately addresses since it is a very common and important driver. So I second the opinion that it may be a broken upgrade.

Also, if not a problem, why not upgrade to 12.04? Oneiric has already reached its EOL : https://wiki.ubuntu.com/Releases
EDIT: Oops! Sorry, missed the very second line of the first post (ran far away from the hell..). Terminal prompt confused me..

[matt_symes]

Thread moved to Networking and Wireless.

...with a redirect from the old forum

[xp15]

Very resourceful

The 'FATAL' error is the most important message.

My guess this is a problem with the 3.2.0-36 kernel. This could be because either a botched upgrade or a bug with that particular kernel.

This is what I would do: boot into a previous kernel and check if you have access to your network.

To do that, you need to stop at the grub menu (text mode boot menu), and select a previous version of the kernel to boot from (skip the recovery ones).

If you can get your network back on one of the previous version, fully upgrade your system to get the newest kernel (3.2.0-43).

Let us know if that helps.
Regards.

Oh, sounds right. the problem is that this is a freash install, so I dont have other kernel versions (:
But, your solution is good. I'm pretty suer that my inmstallation is 12.04.1, while the livecd iteslf is upgraded to 12.04.2 (or just upgraded, from other computer I used with the DOK-DiskOnKey).
I will download and create a new installation now.

Thanks a lot, I will upadte you (:

Yesterday it was late at night, and I have had to go to sleep, and now i'm after school. soory for the time till I responsed

Not sure about the pae version, but I am using the "3.2.0-36-generic" on my 12.04, 64-bit, and there is no problem with it. Especially, any such problem with the r8169 driver would be big one and will be immediately addresses since it is a very common and important driver. So I second the opinion that it may be a broken upgrade.

Also, if not a problem, why not upgrade to 12.04? Oneiric has already reached its EOL : https://wiki.ubuntu.com/Releases
EDIT: Oops! Sorry, missed the very second line of the first post (ran far away from the hell..). Terminal prompt confused me..

^^. yea. I liked the name of this version, and used it as a "Memorial". what does "ran far away from the hell" mean? (:


Thanks everyone

[LocoMotor101]

Hello: I am having exactly the same problem, and I was beggining to think that it might be a problem of the kernel. I just installed 12.04.02 yesterday but I have not been able to get any networking at all: both ethernet and wifi. I did not work yesterday just trying all kind of things recommended here at this forum, without success. Should we just download an older version and forget about 12.04.02? Thanks.