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    [ubuntu] Re: System76 Lemur Multitouch Trackpad

    Hi! System76 Employee here.

    Currently, Unity only accepts multitouch gestures from touchscreen devices and not from touchpads. The Ask Ubuntu link posted previously is correct.
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    [all variants] Re: Screen distortion

    That looks like a GPU that's failing. We may be able to replace it under the warranty. Please use the link in my signature to open a new support ticket for your machine, and we'll bring it in and...
  3. [ubuntu] Re: No keyboard on attempted wake from suspend

    Please open a support ticket using the link in my signature. We'll get your issue figured out.
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    [ubuntu] Re: Doesnt boot because Power Chip charred

    This customer also opened a support case on our website. We're handling the issue there.
  5. Re: [Hardware] Pressure on the case hangs the OS

    This customer also opened a support case on our website. We're handling the issue there.
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    Re: System 76 Bios for Sable Complete DH61AGL

    We strongly recommend against downgrading the BIOS. The only updates to the BIOS that we offer fix issues and other bugs.
  7. [SOLVED] Re: System76 laptop (serp7) webcam problem with kernel update

    Try this procedure to ensure that the webcam is turned on:

    Close any applications that can use the webcam, including Skype (if applicable) or browsers. Open Cheese, or a similar Webcam booth...
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    [ubuntu] Re: Nvidia 340.24 driver

    Any updates to packages that you install through apt-get or software center will show up in your regular system updates. As long as you keep your updates installed, you'll always have the latest...
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    Re: Screen tearing on Bonobo Extreme 7

    In addition to the package, there is also the system76-driver-nvidia package that includes the Nvidia Proprietary Driver. That may have a large effect on screen tearing, as the proprietary driver is...
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    [ubuntu] Re: UPS Sizing & Selection for Ratel

    The maximum draw from the Ratel will be 500 Watts. If you plan on that, then everything should exceed your expectations.

    The actual draw will vary greatly depending on usage, so I would plan for...
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    Re: Galago UltraPro BIOS update

    Please note that installing unofficial BIOS files may cause certain features of your system, like the System76 driver, to fail to function. Excercise extreme caution, as issues caused by running...
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    Re: Screen tearing on Bonobo Extreme 7

    In addition to the above, do you have the system76-driver-nvidia pacakge installed? If you still have the original Ubuntu installation from when the system was new, it should be preinstalled.
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    Re: gazp8 battery issues

    Battery life and longevity will vary greatly between different computers (even of the same model). What sort of battery life are you seeing from the system?
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    [other] Re: System76 bonx6 BIOS screenshots

    Does the HDMI monitor display when you fully boot the system? If not, then it sounds like the video card has failed and the system is unlikely to POST. Please open a support ticket at the link in my...
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    Re: Galago UltraPro Batterycapacity

    I couldn't comment, as we don't do any testing with 3rd-party accessories. That said, I would exercise extreme caution when dealing with the power system of any expensive electronics. It's very easy...
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    [ubuntu] Re: Nvidia 340.24 driver

    We automatically issue updates to the Nvidia driver for applicable systems by updating the system76-driver-nvidia package. This will keep you on the correct version for your system.
  17. Re: Galago UltraPro: Shutdown and Other Hardware Issues

    Actually, go ahead and open a support case at the link in my signature. We'll go ahead and get you a replacement machine. That will solve your problem.
  18. [SOLVED] Re: Wifi won't reconnect after resuming from sleep.

    Which version of Ubuntu do you currently have installed? Are you fully up to date?
  19. [ubuntu] Re: Sable Complete, 9 months old and dead pixel

    How many dead pixels are you seeing on the screen? It's important to get a count.

    Also, try running this online tool: http://www.flexcode.org/lcd2.html

    Let it run overnight. This will often fix...
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    Re: Galago Ultrapro Gen 2?

    We don't have plans for any new Galago models for a while. I know that nothing is in the works, and most likely we're not looking at anything new until late this year or early next year.
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    [all variants] Ubuntu 14.04 LTS Upgrade!

    Alright! The new version of Ubuntu was just released this morning, and everything is looking good. System76 users are clear to upgrade immediately!

    Just a couple of notes, as always:


    Fresh...
  22. Re: I wish the System76 site included battery life for laptops

    Big-box manufacturers typically get battery life in Windows, using MobileMark (or some other battery benchmark program) with many different types of testing settings. Some will turn the screen...
  23. Re: I wish the System76 site included battery life for laptops

    This basically sums up why we can't give accurate battery life estimates on our website. We see e.g. 3.5 hours per charge on the Galago while doing web browsing and office-type work, but that isn't...
  24. [other] System76 is Hiring! -- Front-end Web Developer

    Hi Everyone -

    We're currently looking to hire a front end web developer here at System76. We'd love to hear from you if you think you'd be a good fit for the position.
    You can find the job...
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    [SOLVED] Re: Machine Check Error - Ubuntu 14.04 Alpha2

    Try re-downloading the image you installed from. I'm guessing that either A) the ISO image was corrupted during download/burn, or B) There was a bug in the daily image that's likely to be worked out...
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