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I had the same problem, however I needed to actually use pavucontrol, in the Configuration tab, the profile for my bluetooth headset is set to "off", this needs to be set to "High Fidelity Playback...

That's horrible :)
I am the only graphical user for my system, but there are about 15 users that use it for remote access.

I have the same laptop and problems, it is stuck at a low brightness at the moment and I can't seem to get it brighter. If I find something I'll post it here.

Thank you sir/lady, you are my hero for today.