so how do i turn off encrypion off
so heres the deal for some reson everything I print is all encryped and i want that to stop so i need to find out how to get my computer to norm the printer is an hp photosmart 5510 i know its not the printer its my computer ny bf was on it and he downloaded something and now im having problems i removed all the software he downloaded and still nothing and if it helps i made a file the other day and i went to open it to day and it was encryped i dont care if i have to reset all my computer i already backed up all my files to a usb and tryed to resate but the f10 didnt work for me thank u for ur help
Re: so how do i turn off encrypion off
Hi,
What do you mean by 'encrypted'?
Regards,
ubudog
Re: so how do i turn off encrypion off
i dont know how to explain it it has lil hearts squares and other shapes it does this no matter what if its a pic or a letter
Re: so how do i turn off encrypion off
How did you install this printer?
Re: so how do i turn off encrypion off
its wireless but i think its my computer bc some of my files look the same way
Re: so how do i turn off encrypion off
What is your keyboard layout set to? (Just type "Keyboard Layout" in the Dash to open)
Re: so how do i turn off encrypion off
i did what u said what poped up was region and language and it says keyborad and lanfuages do u want me to go to change keyboars....
Re: so how do i turn off encrypion off
Well, actually, that doesn't seem to be the problem. Does this happen with any document you try to print? What type of files are you trying to print when this happens?
Re: so how do i turn off encrypion off
with anything i print from this computer it doesnt matter if its a pic or a word ducment
Re: so how do i turn off encrypion off
i know for a fact it isnt the printer bc it has apps on it where i can print out pics for my some to draw on and thouse can out just fine
Re: so how do i turn off encrypion off
Sounds like the printer drive is messed up. Have you tried uninstalling and reinstalling the printer?
You could also try booting from a livecd and trying to print to see if the problem persists.
Re: so how do i turn off encrypion off
Does it look somewhat similar to this:
http://h30434.www3.hp.com/t5/Other-P...pes/td-p/50054
If so, I'd say it's a driver issue.
Re: so how do i turn off encrypion off
Is there any way you could post an image for us? Say, take a picture with your cell phone.
I agree that it sounds like a driver problem.
Re: so how do i turn off encrypion off
Re: so how do i turn off encrypion off
for some reson i cant upload a pic on here
Re: so how do i turn off encrypion off
its close to that but it will only print one line per page and its more shapes this letters
Re: so how do i turn off encrypion off
Make a new post after this one. Click the paperclip in the top of the three rows of menu buttons just above the text box and you can attach an image.
1 Attachment(s)
Re: so how do i turn off encrypion off
Attachment 239677Here btw just tryed reseting me printer no luck
Re: so how do i turn off encrypion off
What version of Ubuntu are you using? Do you know how the driver was installed?
Re: so how do i turn off encrypion off
no but im downloading software that hp has on there website
Re: so how do i turn off encrypion off
thank u guys for all ur help downloading the hp software fixed the problem