so how do i turn off encrypion off

so heres the deal for some reson everything I print is all encryped and i want that to stop so i need to find out how to get my computer to norm the printer is an hp photosmart 5510 i know its not the printer its my computer ny bf was on it and he downloaded something and now im having problems i removed all the software he downloaded and still nothing and if it helps i made a file the other day and i went to open it to day and it was encryped i dont care if i have to reset all my computer i already backed up all my files to a usb and tryed to resate but the f10 didnt work for me thank u for ur help

Hi,

What do you mean by 'encrypted'?

Regards,
ubudog

i dont know how to explain it it has lil hearts squares and other shapes it does this no matter what if its a pic or a letter

How did you install this printer?

its wireless but i think its my computer bc some of my files look the same way

What is your keyboard layout set to? (Just type "Keyboard Layout" in the Dash to open)

i did what u said what poped up was region and language and it says keyborad and lanfuages do u want me to go to change keyboars....

Well, actually, that doesn't seem to be the problem. Does this happen with any document you try to print? What type of files are you trying to print when this happens?

with anything i print from this computer it doesnt matter if its a pic or a word ducment

i know for a fact it isnt the printer bc it has apps on it where i can print out pics for my some to draw on and thouse can out just fine

Sounds like the printer drive is messed up. Have you tried uninstalling and reinstalling the printer?

You could also try booting from a livecd and trying to print to see if the problem persists.

Does it look somewhat similar to this:
http://h30434.www3.hp.com/t5/Other-P...pes/td-p/50054

If so, I'd say it's a driver issue.

Is there any way you could post an image for us? Say, take a picture with your cell phone.

I agree that it sounds like a driver problem.

yeah ill take a pic now

for some reson i cant upload a pic on here

its close to that but it will only print one line per page and its more shapes this letters

Make a new post after this one. Click the paperclip in the top of the three rows of menu buttons just above the text box and you can attach an image.

Attachment 239677Here btw just tryed reseting me printer no luck

What version of Ubuntu are you using? Do you know how the driver was installed?

no but im downloading software that hp has on there website

thank u guys for all ur help downloading the hp software fixed the problem