Greyed
November 7th, 2008, 11:17 AM
Ok, teeny rant here.
A few months back my MX1000 died and I had to get a new mouse. I bought an MX Revolution without actually seeing/holding one in the store. I figured I've had, and loved, 4 Logitech mice in a row the latest in the MX line can't be bad, right?
Wrong. They moved the RF receiver out of the base into a USB fob with extremely limited range. On my desk I'd lose connection when I moved my mouse too far to the right. Then they screwed up the whole middle-mouse button concept; anyone trying to paste in X with an MX Revolution is in for a shock.
I sent them a nastygram about this and swore I'd be careful on the next mouse purchase.
Well, my wife's MX1000 was on its last legs and her BDay is coming up. Being the geek that I am that meant a legit excuse to go mice shopping. None of the mice I could hold appealed. I dug around on Newegg and settled on the G7 because it actually had a picture of the base. Logitech put a USB port in the base so people who are using it for desktops can position it where it gets decent reception. Nice! Swappable batteries that are chargable in the base. Double nice! Reviews said they did away with the MX Revolution middle button. Triple nice!
So where in all this does the web suck? Simple.
I wanted to write Logitech and reference my previous nastygram and give them kudos for reversing those lame-brain ideas. I'm big on positive as well as negative reinforcement like that. So I trapse over to their home page and click on "Contact". Lots of physical addresses and phone numbers. No emails. Ok, fine, a web form will do. The only web form they had was for support and it demanded the model number and serial number off the mouse.
Ok, I get it, support form. But I have no problems with the mouse. That's why I'm writing! Furthermore the mouse is not here since it's my wife's mouse on her desk. I'd like to just send a comment of appreciation. But in this world of web 2.ungh doing something simple has to be mired in people trying to be too smart too soon in the process!
Now, Logitech is just the example here. I'm not complaining specifically about Logitech but about the assumptions their web page makes which many, many web pages also make. They just happen to be the most recent (as of 5 minutes ago recent) example.
A few months back my MX1000 died and I had to get a new mouse. I bought an MX Revolution without actually seeing/holding one in the store. I figured I've had, and loved, 4 Logitech mice in a row the latest in the MX line can't be bad, right?
Wrong. They moved the RF receiver out of the base into a USB fob with extremely limited range. On my desk I'd lose connection when I moved my mouse too far to the right. Then they screwed up the whole middle-mouse button concept; anyone trying to paste in X with an MX Revolution is in for a shock.
I sent them a nastygram about this and swore I'd be careful on the next mouse purchase.
Well, my wife's MX1000 was on its last legs and her BDay is coming up. Being the geek that I am that meant a legit excuse to go mice shopping. None of the mice I could hold appealed. I dug around on Newegg and settled on the G7 because it actually had a picture of the base. Logitech put a USB port in the base so people who are using it for desktops can position it where it gets decent reception. Nice! Swappable batteries that are chargable in the base. Double nice! Reviews said they did away with the MX Revolution middle button. Triple nice!
So where in all this does the web suck? Simple.
I wanted to write Logitech and reference my previous nastygram and give them kudos for reversing those lame-brain ideas. I'm big on positive as well as negative reinforcement like that. So I trapse over to their home page and click on "Contact". Lots of physical addresses and phone numbers. No emails. Ok, fine, a web form will do. The only web form they had was for support and it demanded the model number and serial number off the mouse.
Ok, I get it, support form. But I have no problems with the mouse. That's why I'm writing! Furthermore the mouse is not here since it's my wife's mouse on her desk. I'd like to just send a comment of appreciation. But in this world of web 2.ungh doing something simple has to be mired in people trying to be too smart too soon in the process!
Now, Logitech is just the example here. I'm not complaining specifically about Logitech but about the assumptions their web page makes which many, many web pages also make. They just happen to be the most recent (as of 5 minutes ago recent) example.