Upgrade Failed, user closed durring installation

[65 mustang]

I was helping someone upgrade from 7.10 to 8.04 over the phone. Somewhere in the installation stage they dident know an answer to a question that it asked them so they exited out of the upgrade all together. Which was exactly what i instructed them not to do. They have also rebooted the machine.

It booted up thank god. But i have no way to know how far it got. When they open the update manager it tells then to run a command to fix the package database.

How should i go about fixing this? Can i start the upgrade again or do i have to work with what i have and manually fix it?

[Sef]

Do they have an alternate cd or can they download one? If so, read this thread (http://ubuntuforums.org/showthread.php?t=937306).

[65 mustang]

When i do a

sudo dpkg --configure -a
it gets them to the configure screen for the no-ip client. When they enter the email account name it lock up the window.
When they try to close the window it does not continue with the dpkg.

Can i force it to remove no-ip while the package database is broken?

[cariboo]

Maybee get them to try:


sudo apt-get install -f

This may download some missing packages. THe packages are in an unstable state right now so it may take intervention in person to repair the problem.

Jim

[Pumalite]

And after both commands above:
sudo apt-get update
sudo apt-get dist-upgrade